Returns Policy

We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging. 

3 simple conditions for a successful return:

Please note that all returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or an inside out plastic shopping bag. *

You may also return your items back to our online warehouse and you will be provided with a full refund. Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend placing a new order online and return your existing item. Alternatively, you can visit one of our stores to exchange your item.

Refunds

If you would like to avoid postage fees, you are welcome to head into your local store and return the item in person, as long as you meet the below return conditions. Please note that we are unable to facilitate PayPal returns in-store. You can check out our Returns Policy for more information.

 3 simple conditions for a successful return:

To return to our online store:

1. Log in to My Account to create your return. If you checked out as a guest, use the Returns Form here.
2.  Pop in your order number and the email address used for placing the order. Click 'Start Return'.
3. Select the item(s) that you wish to return. 
4. Complete and submit the form online. You will receive an email with your return label once your return has been submitted.
5. Print the provided shipping label and attach it to the package. We do recommend using a device such as a desktop computer that is connected to a printer for this step. Please note that this is not a prepaid label and will require postage to be paid for at your nearest post office.
6. Pack your return in another carton or satchel to protect the original packaging.
7. Visit your nearest Post Office to pay for and drop off the parcel.
   
   *Please note: We reserve the right to reject any returns that do not meet these requirements.

WHATS NEXT?

Please allow time for your return to reach our warehouse. This time may vary depending on your location.

If approved, refunds are processed by our returns warehouse within 2-3 business days.

Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.

Please note that with any Public Holidays, there will be an additional 1-2 business days for your return to be processed.

You are responsible for any costs associated with returning your order.

You are welcome to post your back to our online warehouse and we will refund your order as per your original payment method.

Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate Paypal refunds in store. 

You can check out our Returns Policy for more information.

Need to find your return? Head over to our returns portal!

Enter in your order number followed by the email address used for the order.

From there you will be able to see any outstanding returns that you have initiated.

Need help? Contact the Customer Experience team below and we'll be able to assist you.

Looking for a pair of R.M.Williams’ boots but concerned about sizing?

We currently offer free returns on all online R.M.Williams purchases. Upon receiving your order, if you find your boots unsuitable, get in touch with our Customer Experience team to organise your free return.

More info? You can check out our Returns Policy.

Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse. Our top tip is to keep a note of your tracking number, that way you can track your order and see when it reaches us.

When your return arrives, it will be processed by our returns warehouse within 2-3 business days.

Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.*

 If you feel concerned about the progress of your refund, please get in touch with our Customer Experience team here.

Please ensure that you provide us with your order number and return tracking number as this will help us to assist you quicker.

*Please note that with any Public Holidays, there will be an additional 1-2 business days for your return to be processed.