FREQUENTLY ASKED QUESTIONS

• Delivery Information

  Hype DC Australia aims to deliver your order within 2-5 business days almost anywhere in Australia.

  We deliver products Australia wide using Star Track.

  If your order is placed before 2pm AEST on a business day (Mon-Fri), it leaves our warehouse the same day!

  Orders placed after 2pm AEST or on weekends will be dispatched on the following business day.

   

  DELIVERY OPTION	DELIVERY TIME	ORDER OVER $130	ORDER UNDER $130
  Standard Delivery  Australian Metropolitan Areas	1-2 business days	FREE	$10
  Standard Delivery  Australian Rural Areas	2-5 business days	FREE	$10

   

  
  These time are an estimate only and can vary state by state.  

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• How does Same Day Delivery work?

  Need it now?

  You don’t have to wait. If Same Day Delivery is available in your area, just place your order before 2pm and we will deliver your order that same day.

  Same Day Delivery is available in selected areas from 9am to 9pm Monday to Friday (Excluding public holidays), for just $14.

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• Returns Policy

  If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of placing your order if you meet the below return conditions in the full article. In-store we will be happy to provide you with an exchange, store credit or refund depending on your payment method. Please note all PayPal transactions must be returned Online should you want a refund.
  
  

  You may also return your items online and you will be provided with a full refund, unfortunately, we can not facilitate exchanges when your order is returned to us in this manner. 

   

  	Credit Card Purchases	PayPal Purchases	Afterpay Purchases
  I want to Return Online	Refund available	Refund available	Refund available
  I want to Return In-store	Exchange, store credit or refund available	No Refunds available only an exchange of size	No Exchanges available only Refunds

   

   

  3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN

  

  RETURNED WITHIN 30 DAYS OF PURCHASE

  Item(s) were purchased in the last 30 days and proof of purchase can be provided.

   

  

  ITEM(S) ARE UNWORN & UNDAMAGED

  Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached

   

  

  IN ORIGINAL PACKAGING AND CONDITION

  Item(s) are in original packaging or shoe box in their original condition

   

  HOW TO RETURN YOUR ITEM IN-STORE:

  You can return any item to us in-store, just be sure to meet the conditions above and bring your proof of purchase. Your confirmation email is ideal!

  HOW TO RETURN YOUR ITEM ONLINE:

  Head over to our "Start A Return" page here: https://www.hypedc.com/rma/guest/start Unfortunately, we can not facilitate exchanges.

  Please note:

  • You are responsible for any costs associated with returning the item to us.
  • Please allow time for your return to reach our fulfillment center. This time may vary depending on your location.
  • If approved, refunds are carried out within 48 hours of receiving the return and depending on your payment method, refund times will vary. 
  • Gift Cards are non-refundable
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• Can I change or cancel my order?

  We take pride in our fast delivery!

  Therefore, most orders are packed and dispatched within a short amount of time. Unfortunately, we cannot offer any changes to the items on your order once it has been processed. If you would like to cancel your order, please contact our customer care team by sending them an email and they will do there best!

  While we will make every attempt to accommodate your request, if your order has already been packed by our team we will be unable to cancel it. You can, however, return any unwanted items in accordance with our returns policy.

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• Which payment methods are accepted?

  We accept payment via VISA, MasterCard, PayPal and Afterpay.

  Unfortunately, we can not accept payment from cards issued overseas. 

  Your account will be debited at the time of order and the transaction will appear on your statement as Hype DC Pty Ltd.

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