FREQUENTLY ASKED QUESTIONS
Hype DC Australia aims to deliver your order within 2-5 business days almost anywhere in Australia.
We deliver products Australia wide using Star Track.
If your order is placed before 2pm AEST on a business day (Mon-Fri), it leaves our warehouse the same day!
Orders placed after 2pm AEST or on weekends will be dispatched on the following business day.
DELIVERY OPTION DELIVERY TIME ORDER OVER $130 ORDER UNDER $130 Standard Delivery
Australian Metropolitan Areas
1-2 business days FREE $10 Standard Delivery
Australian Rural Areas
2-5 business days FREE $10
READ FULL ARTICLE
These time are an estimate only and can vary state by state.
How does Same Day Delivery work?
Need it now?
You don’t have to wait. If Same Day Delivery is available in your area, just place your order before 2pm and we will deliver your order that same day.
Same Day Delivery is available in selected areas from 9am to 9pm Monday to Friday (Excluding public holidays), for just $14.READ FULL ARTICLE
If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of placing your order if you meet the below return conditions in the full article. In-store we will be happy to provide you with an exchange, store credit or refund depending on your payment method. Please note all PayPal transactions must be returned Online should you want a refund.
You may also return your items online and you will be provided with a full refund, unfortunately, we can not facilitate exchanges when your order is returned to us in this manner.
Credit Card Purchases PayPal Purchases Afterpay Purchases I want to Return Online Refund available Refund available Refund available I want to Return In-store Exchange, store credit or refund available No Refunds available only an exchange of size
No Exchanges available only Refunds
Can I change or cancel my order?
We take pride in our fast delivery!
Therefore, most orders are packed and dispatched within a short amount of time. Unfortunately, we cannot offer any changes to the items on your order once it has been processed. If you would like to cancel your order, please contact our customer care team by sending them an email and they will do there best!
While we will make every attempt to accommodate your request, if your order has already been packed by our team we will be unable to cancel it. You can, however, return any unwanted items in accordance with our returns policy.READ FULL ARTICLE
Which payment methods are accepted?
We accept payment via VISA, MasterCard, PayPal and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement as Hype DC Pty Ltd.READ FULL ARTICLE