FREQUENTLY ASKED QUESTIONS
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Holiday Returns & Delivery Cut-Off Dates
The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.
Extended Holiday Returns Policy:
All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.
Orders made beyond this timeframe will follow our regular 30-day return policy.
Order Cut-Off Dates:
*Please Note: All times listed are in Local Time
Express Delivery:
Same Day Delivery: Please see here for further information on Same Day Delivery.
1-Hour Click & Collect: Please see here for further information on Click & Collect.
*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of Hype DC.
From everyone at Hype DC, we wish you a very happy holiday and new year.
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Delivery Information
Our delivery options, timeframes, and costs are as below:
IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays).
*Please note that delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of Hype DC.
Same Day Delivery:
Same Day Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 9am-2pm Monday-Friday to be eligible for Same Day Delivery. For our full Terms & Conditions, please see here.
Next Day Delivery:
Next Day Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 2pm-11:59pm Monday-Friday and will be delivered the next business day.
Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.
Authority to Leave:
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.
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How do I track my order?
Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery.
Your tracking number will become active once the driver has picked up and scanned your parcel. See our delivery information HERE for timeframes to estimate the arrival of your order.
Alternatively, click 'Track My Order' below and enter your tracking number on the StarTrack website for delivery updates.
Read full article
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How do I book a return?
1. DOES IT MEET OUR RETURN CONDITIONS?
Before booking your return online, check that your item meets our returns conditions below.
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original, undamaged packaging or shoebox
If you believe your item may be faulty, please view this article. If you have received the wrong item or your order has arrived damaged, please view this article.
2. PACKAGE YOUR RETURN
Place the return into a satchel or box so that the product arrives protected and undamaged.
Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached we cannot accept your return.
3. BOOK YOUR RETURN
Once packaged safely, click HERE to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.
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Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process
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Entering your order number: Your order number will start with HYPAU. Do not include the # or any other symbols
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Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you
WHAT'S NEXT?
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.
Read full article
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Can I return an online order in-store?
Yes. If you've shopped online and had a change of mind, we're happy to offer a refund or exchange in-store, provided the item meets our return conditions below.
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) must be in original, undamaged packaging or shoebox
What do I need to bring in-store?
- The item you wish to return in its original, undamaged shoebox or packaging
- Proof of purchase - this can be your email order confirmation, order number (HYPAU..) or bank statement
- If you shopped online using a credit/debit card, please bring the same card in-store so that we can process a refund for you
Can I return my item to any Hype DC store?
Yes, you can visit any of our Hype DC stores here to return an item.
What if I paid with Afterpay or PayPal?
You can still return your item in-store. Your refund will be processed via your original payment method, whether it's PayPal or Afterpay. Click here for more information.
Will my shipping fee be refunded on return?
Any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.
Read full article
The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.
Extended Holiday Returns Policy:
All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.
Orders made beyond this timeframe will follow our regular 30-day return policy.
Order Cut-Off Dates:
*Please Note: All times listed are in Local Time
Express Delivery:
Same Day Delivery: Please see here for further information on Same Day Delivery.
1-Hour Click & Collect: Please see here for further information on Click & Collect.
*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of Hype DC.
From everyone at Hype DC, we wish you a very happy holiday and new year.
Read full articleOur delivery options, timeframes, and costs are as below:
IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays).
*Please note that delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of Hype DC.
Same Day Delivery:
Same Day Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 9am-2pm Monday-Friday to be eligible for Same Day Delivery. For our full Terms & Conditions, please see here.
Next Day Delivery:
Next Day Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 2pm-11:59pm Monday-Friday and will be delivered the next business day.
Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.
Authority to Leave:
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.
Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery.
Your tracking number will become active once the driver has picked up and scanned your parcel. See our delivery information HERE for timeframes to estimate the arrival of your order.
Alternatively, click 'Track My Order' below and enter your tracking number on the StarTrack website for delivery updates.
Read full article
1. DOES IT MEET OUR RETURN CONDITIONS?
Before booking your return online, check that your item meets our returns conditions below.
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original, undamaged packaging or shoebox
If you believe your item may be faulty, please view this article. If you have received the wrong item or your order has arrived damaged, please view this article.
2. PACKAGE YOUR RETURN
Place the return into a satchel or box so that the product arrives protected and undamaged.
Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached we cannot accept your return.
3. BOOK YOUR RETURN
Once packaged safely, click HERE to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.
- Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process
- Entering your order number: Your order number will start with HYPAU. Do not include the # or any other symbols
- Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you
WHAT'S NEXT?
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.
Read full article
Yes. If you've shopped online and had a change of mind, we're happy to offer a refund or exchange in-store, provided the item meets our return conditions below.
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) must be in original, undamaged packaging or shoebox
What do I need to bring in-store?
- The item you wish to return in its original, undamaged shoebox or packaging
- Proof of purchase - this can be your email order confirmation, order number (HYPAU..) or bank statement
- If you shopped online using a credit/debit card, please bring the same card in-store so that we can process a refund for you
Can I return my item to any Hype DC store?
Yes, you can visit any of our Hype DC stores here to return an item.
What if I paid with Afterpay or PayPal?
You can still return your item in-store. Your refund will be processed via your original payment method, whether it's PayPal or Afterpay. Click here for more information.
Will my shipping fee be refunded on return?
Any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.
Read full article