FREQUENTLY ASKED QUESTIONS
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Delivery Information
Hype DC Australia aims to deliver your order within 2-5 business days almost anywhere in Australia.
We deliver products Australia wide using Star Track.
If your order is placed before 2pm AEST on a business day (Mon-Fri), it leaves our warehouse the same day!
Orders placed after 2pm AEST or on weekends will be dispatched on the following business day.
DELIVERY OPTION
DELIVERY TIME
ORDER OVER $100
ORDER UNDER $100
Standard Delivery
Australian Metropolitan Areas
1-2 business days
FREE
$6
Standard Delivery
Australian Rural Areas
2-5 business days
FREE
$6
These time are an estimate only and can vary state by state.
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How does Click and Collect work?
Click and Collect allows you to purchase shoes online and head directly into your selected store to pick them up!
Add the product(s) to your cart and follow through to the checkout! Once you enter your details, there will be a field where you can select to "Click and Collect" - simply enter your postcode and our system will locate any store in your vicinity that has the stock available for your Click and Collect order.
Once your order is placed, our in-store team will be notified and they'll get busy preparing your order! Once it's ready we'll send you an email letting you know and you can come and collect at your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you!).
If you need to nominate someone other than yourself to collect the order, we require prior contact with our Customer Care team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.
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Returns Policy
If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of placing your order if you meet the below return conditions. In-store we will be happy to provide you with an exchange, store credit or refund depending on your payment method. You may also return your items online and you will be provided with a full refund, unfortunately, we can not facilitate exchanges when your order is returned to us in this manner.
Credit Card Purchases PayPal Purchases Afterpay Purchases I want to Return Online Refund available Refund available Refund available I want to Return In-store Exchange, store credit or refund available No Refunds available only an exchange of size No Exchanges available only Refunds
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RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
IN ORIGINAL PACKAGING AND CONDITION
Item(s) are in original packaging or shoe box in their original condition
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How to return an online order in store?
You can return any item to us in-store, just be sure to meet the conditions below and bring your proof of purchase. Your confirmation email is ideal!
Remember, you can not return an item purchased with PayPal in-store - you'll need to post it back to us.
3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN
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RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
IN ORIGINAL PACKAGING AND CONDITION
Item(s) are in original packaging or shoe box in their original condition
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Can I change or cancel my order?
We take pride in our fast delivery!
Therefore, most orders are packed and dispatched within a short amount of time. Unfortunately, we cannot offer any changes to the items on your order once it has been processed. If you would like to cancel your order, please contact our customer care team by sending them an email and they will do there best!
While we will make every attempt to accommodate your request, if your order has already been packed by our team we will be unable to cancel it. You can, however, return any unwanted items in accordance with our returns policy.
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Which payment methods are accepted?
We accept payment via VISA, MasterCard, PayPal and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement as Hype DC Pty Ltd.
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How do I create a customer account?
Scroll on down to the bottom of our website, click on "Login/Register" and select the "Create Account" button.
You will be directed to enter the information required to create your customer account, its best to do this before you place your order so you can check back in with your order by simply logging in.
You may also choose to 'Create an account' when you proceed to the checkout. An email address will be required.
Or simply click here!
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AfterPay Online
Here are our most frequently asked questions around online After Pay:
- WHAT DO I NEED TO USE AFTERPAY ONLINE?
Simply register for an Afterpay account and enter your personal details. Once you're in our checkout, be sure to select Afterpay as your payment method and follow the prompts!
- WHAT IS THE MINIMUM ORDER VALUE?
There is no minimum order value!
- IS THERE A MAXIMUM ORDER VALUE?
Maximum order value $1200 AUD.
- HOW MANY ORDERS CAN I HAVE ON THE GO AT ANY ONE TIME WITH AFTERPAY?
You can have up to 3 orders at any one time with Afterpay, with a combined value of up to $1200 AUD.
- I WANT TO RETURN AN ORDER I PAID FOR WITH AFTERPAY. HOW DO I DO IT?
Exactly as you would have had you paid with your card! Please see our return policy.
If you have inquiries in regard to payments, declined orders, your Afterpay account, or for further information, find AfterPays FAQs on their website.
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