FREQUENTLY ASKED QUESTIONS

• Can I return an online order in-store?

  Yes. If you've shopped online and had a change of mind, we're happy to offer a refund or exchange in-store, provided the item meets our return conditions below. 

  • Item(s) were purchased within the last 30 days and proof of purchase can be provided
  • Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached 
  • Item(s) is in its original, undamaged packaging or shoebox 
    
    

  What do I need to bring in-store? 

  • The item you wish to return in its original, undamaged shoebox or packaging 
  • Proof of purchase - this can be your email order confirmation, order number (HYPAU..) or bank statement
  • If you shopped online with card, please bring the same card in-store so that we can process a refund for you
    
    

  Can I return my item to any Hype DC store?

  Yes, you can visit any of our Hype DC stores here to return an item.
  
  
  What if I payed with Afterpay or PayPal? 

  You can still return your item in-store. Your refund will be processed back via your original payment method, whether it's PayPal or Afterpay. Click here for more information. 
  
  
  Will my shipping fee be refunded on return? 

  Any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.
  
  
  

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• What is your returns & exchanges policy?

  Extended 60-Day Returns: Any purchases made between the 15th of November 2022 and the 31st of December 2022 will have an extended returns period of 60 days. 

   

  We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our three return conditions are met:  

  • Item(s) were purchased within the last 30 days and proof of purchase can be provided
  • Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
  • Item(s) are in original packaging or shoebox in their original condition 

  Please note: We cannot accept your return if the shoebox is taped, damaged or has postal stickers attached
  
  

  SALE ITEMS
  We're happy to accept returns of sale items provided the item meets our return conditions above. You can visit us in-store or book an online return.

   

  RETURN TO STORE 
  Whether you shopped online or in-store, you can return your item at any Hype DC store provided our return conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.  View our store locator HERE. 

   

  RETURN BY POST

  Items purchased online can be returned by post. Start your return below and follow the prompts to purchase and print your prepaid return shipping label, then post your item at the Post Office. Return shipping costs are payable by the customer and shoeboxes must be posted back in a protective satchel. Hype DC does not offer online exchanges - Please post your item back to us for a refund and place a new order.

  

  
  REFUNDS  

  Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click HERE for more information.   
  

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• How long does delivery take?

  Please note: We’re currently experiencing delivery delays of 3-5 business days, on top of our average delivery timeframe. 

  Just placed an order? All orders are shipped using Express StarTrack delivery. 
  
  

  LOCATION	DELIVERY TIME
  Australian Metropolitan	1-3 Business Days
  Australian Rural	4-7 Business Days

   

  * Delivery timeframes are estimates only, and may vary with peak sale periods, COVID-19 related impacts, possible courier delivery issues, and other influences beyond the control of Hype DC. 

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• How do I track my order?

  Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery. Your tracking number will become active once the driver has picked up and scanned your parcel. See our Delivery Timeframes to estimate the arrival of your order.

   

  Alternatively, click 'track my order' below and enter your tracking number on the StarTrack website for delivery updates.

   

  TRACK MY ORDER

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• I only received one item, where is the rest?

  We're sorry that your order is missing an item! If you've ordered more than one item, we often send items separately from different warehouses, so they may arrive at separate times. We recommend the following: 

   

  1. Check your emails to see if you've received any additional tracking numbers. Each item will have a unique tracking number if your order has been split. Your order numbers will look like this:

   

  HYPAU123456789_1

  HYPAU123456789_2

   

  2. No emails? Get in touch with our Product Experts via Live Chat or email and we'll locate your missing item(s). 

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