FREQUENTLY ASKED QUESTIONS

• Delivery Information

  Hype DC Australia aims to deliver your order within 2-5 business days almost anywhere in Australia.

  We deliver products Australia wide using Star Track.

  If your order is placed before 2pm AEST on a business day (Mon-Fri), it leaves our warehouse the same day!

  Orders placed after 2pm AEST or on weekends will be dispatched on the following business day.

  DELIVERY OPTION	DELIVERY TIME	ORDER OVER $130	ORDER UNDER $130
  Express Delivery Australian Metropolitan Areas	2-5 business days	FREE	$10
  Standard Delivery Australian Rural Areas	4-7 business days	FREE	$10
  Same Day Delivery Australian Metropolitan Areas	Between 9am - 9pm business days	$14	$14
  Next Day Delivery Australian Metropolitan Areas	Between 9am - 9pm business days	$14	$14

   

  These time are an estimate only and can vary state by state.

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• How does Same Day Delivery work?

  Need it now?

  You don’t have to wait. If Same Day Delivery is available in your area, just place your order before 2pm and we will deliver your order that same day.

  Same Day Delivery is available in selected areas from 9am to 9pm Monday to Friday (Excluding public holidays), for just $14.

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• Returns Policy

   

  If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of placing your order if you meet the below return conditions.
  Please note all PayPal transactions must be returned Online should you want a refund.

   

  

  RETURNED WITHIN 30 DAYS OF PURCHASE

  Item(s) were purchased in the last 30 days and proof of purchase can be provided.

  

  ITEM(S) ARE UNWORN & UNDAMAGED

  Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached

  

  IN ORIGINAL PACKAGING AND CONDITION

   Item(s) must be returned in the condition they were dispatched in. Returns cannot be sent with the shoe box taped up, written on or exposed. Please use either the original postage bag or a sealed shipping satchel.

  Please note we reserve the right to reject any returns that do not meet these requirements 

   

  Free Returns For R.M.Williams

  Looking for a pair of R.M.Williams’ Boots but concerned about sizing?

  For a limited time only we are offering Free Returns on all R.M.Williams purchases. Upon receiving your order, if you find your boots unsuitable, simply contact our Customer Care team to organise your Free Return.

   

  If you would like to visit one of our stores, we will be happy to provide you with an exchange, store credit or refund depending on your payment method.  Find your nearest store here.

  You may also return your items online and you will be provided with a full refund, unfortunately, we can not facilitate exchanges when your order is returned to us in this manner.

  Australia

  	CREDIT CARD PURCHASES	PAYPAL PURCHASES	AFTERPAY PURCHASES
  RETURN ONLINE	Refund Available	Refund Available	Refund Available
  RETURN IN STORE	Exchange, store credit or refund available.	No refunds available. Exchange available for size only.	Refund available. No exchanges

   

  If you would like to post your item back to us, log into My Account to book your return. If you checked out as a guest, use our Guest Returns Form. Here you will be prompted to purchase either an Australia Post or StarTrack return label.

  	Return via Mail	Return in-store
  Purchased in store	NO	YES
  Online Delivery	YES	YES (except Paypal)
  Click and Collect	YES	YES (except Paypal)

   

   

  Please allow time for your return to reach our fulfilment centre. This time may vary depending on your location.

  If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.

  *Please note Gift Cards are non-refundable.

   

   

   

   

   

   

   

   

   

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• Can I change or cancel my order?

  Once an order is placed, we are unable to cancel, change or update the details of your order. We take pride in our fast delivery which means most orders are packed and dispatched within a short amount of time.

  If you would like to cancel your order, please call our customer experience team on 1800 954 514 and they will do their best!

  While we will make every attempt to accommodate your request, if your order has already been packed by our team we will be unable to cancel it. You can, however, return any unwanted items in accordance with our returns policy.

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• Which payment methods are accepted?

  We accept payment via VISA, MasterCard, PayPal and Afterpay.

  Unfortunately, we can not accept payment from cards issued overseas. 

  Your account will be debited at the time of order and the transaction will appear on your statement as Hype DC Pty Ltd.

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