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FREQUENTLY ASKED QUESTIONS
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How long does delivery take?
Just placed an order? All orders are shipped using Express StarTrack delivery.
LOCATION DELIVERY TIME Australian Metropolitan 1-3 Business Days Australian Rural 4-7 Business Days * Delivery timeframes are estimates only, and may vary with peak sale periods, COVID-19 related impacts, possible courier delivery issues, and other influences beyond the control of Hype DC.
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Can I return an online order in-store?
Yes. If you've shopped online and had a change of mind, we're happy to offer a refund in-store, provided the item meets our return conditions below.
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) is in its original, undamaged packaging or shoebox
What do I need to bring in-store?
- The item you wish to return in its original, undamaged shoebox or packaging
- Proof of purchase - this can be your email order confirmation, order number (HYPAU..) or bank statement
- If you shopped online with card, please bring the same card in-store so that we can process a refund for you
Can I return my item to any Hype DC store?
Yes, you can visit any of our Hype DC stores here to return an item.
What if I payed with Afterpay or PayPal?You can still return your item in-store. Your refund will be processed back via your original payment method, whether it's PayPal or Afterpay. Click here for more information.
Will my shipping fee be refunded on return?Any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.
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What is your returns & exchanges policy?
We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our three return conditions are met:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original packaging or shoebox in their original condition
Please note: We cannot accept your return if the shoebox is taped, damaged or has postal stickers attached
SALE ITEMS
We're happy to accept returns of sale items provided the item meets our return conditions above. You can visit us in-store or book an online return.RETURN TO STORE
Whether you shopped online or in-store, you can return your item at any Hype DC store provided our return conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.View our store locator HERE.
RETURN ONLINE
If you would like to return an online purchase via post, click HERE to start the return process via our Returns Portal. Follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Click HERE for more information on how to book your online return.
Important to remember:- Purchases made in-store cannot be returned online.
- A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
- Shoeboxes must be protected by a satchel or similar, to prevent damage to the original packaging.
- We do not offer online exchanges. Please post your item back to us for a refund and place a new order.
REFUNDSRefunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click HERE for more information.
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In-Store COVID-19 Safe Plan
COVID SAFE PLAN
To protect the wellbeing of our team and customers, we have introduced several measures to prevent the spread of COVID-19 in store.
Mandatory QR code check-in
Some states have mandated QR code check-ins via the official Government App. Please refer to your Local State Government for more information (Australia.gov.au).
Mandatory face coverings in-store
Some states have introduced mandatory mask-wearing indoors. Please refer to your Local State Government for more information (Australia.gov.au).
Keep a safe distance from others where possibleSocial distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.
Use EFTPOS/Paywave/Tap n Go services availableWe strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.
Use sanitisation station upon entering the storeHand sanitiser will be available for all customers upon entry.
Regular cleaning routines throughout the entire storeWe apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.
Remove and put on your own footwearOur team will still be available to assist you with any sizing questions you may have, however they will maintain 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.
Training for team members on social distancing and additional hygiene measuresAll team members will be required to complete ongoing training courses.
Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.We hope to see you in-store or online soon.
Hype DC.
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I only received one item, where is the rest?
We're sorry that your order is missing an item! If you've ordered more than one item, we often send items separately from different warehouses, so they may arrive at separate times. We recommend the following:
- Check your emails to see if you've received any additional tracking numbers. Each item will have a unique tracking number if your order has been split.
- No emails? Get in touch with our Product Experts via Live Chat, on 1800 954 514 or via email and we'll locate your missing item(s).
- Check your emails to see if you've received any additional tracking numbers. Each item will have a unique tracking number if your order has been split.