Returns

If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of placing your order if you meet the below return conditions.
Please note all PayPal transactions must be returned Online should you want a refund.

RETURNED WITHIN 30 DAYS OF PURCHASE

Item(s) were purchased in the last 30 days and proof of purchase can be provided.

ITEM(S) ARE UNWORN & UNDAMAGED

Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached

IN ORIGINAL PACKAGING AND CONDITION

 Item(s) must be returned in the condition they were dispatched in. Returns cannot be sent with the shoe box taped up, written on or exposed. Please use either the original postage bag or a sealed shipping satchel.

Please note we reserve the right to reject any returns that do not meet these requirements 

 

Free Returns For R.M.Williams

Looking for a pair of R.M.Williams’ Boots but concerned about sizing?

For a limited time only we are offering Free Returns on all R.M.Williams purchases. Upon receiving your order, if you find your boots unsuitable, simply contact our Customer Care team to organise your Free Return.

 

If you would like to visit one of our stores, we will be happy to provide you with an exchange, store credit or refund depending on your payment method.  Find your nearest store here.

You may also return your items online and you will be provided with a full refund, unfortunately, we can not facilitate exchanges when your order is returned to us in this manner.

Australia

If you would like to post your item back to us, log into My Account to book your return. If you checked out as a guest, use our Guest Returns Form. Here you will be prompted to purchase either an Australia Post or StarTrack return label.

Please allow time for your return to reach our fulfilment centre. This time may vary depending on your location.

If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.

*Please note Gift Cards are non-refundable.

Looking for a pair of R.M.Williams’ Boots but concerned about sizing?

For a limited time only we are offering Free Returns on all R.M.Williams purchases. Upon receiving your order, if you find your boots unsuitable, simply contact our Customer Care team to organise your Free Return.

Please note, all returns must comply with our Returns Policy.

Gift giving over the holiday season can be difficult but we're making it easier for our customers by extending our returns period! Any purchases from the 1st of December, 2018 (in-store or online) will be eligible for a refund or exchange until the 15th of January, 2018. The product must still be unworn, in original condition and in the box - proof of purchase is required so please be sure to keep your receipt/invoice. For all returns information, please click here.

You can return any item to us in-store, just be sure to meet the conditions below and bring your proof of purchase. Your confirmation email is ideal!

Remember, you can not return an item purchased with PayPal in-store - you'll need to post it back to us.

3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN

RETURNED WITHIN 30 DAYS OF PURCHASE

Item(s) were purchased in the last 30 days and proof of purchase can be provided.

 

ITEM(S) ARE UNWORN & UNDAMAGED

Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached

 

IN ORIGINAL PACKAGING AND CONDITION

Item(s) are in original packaging or shoe box in their original condition

 

You are responsible for any costs associated with returning your order.

You are welcome to post your back to our online warehouse and we will refund your order as per your original payment method. Unfortunately, we can not facilitate exchanges.

To organise a return, head over to our "Start A Return" page here: https://www.hypedc.com/rma/guest/start

If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate Paypal refunds in store. 

To read our full policy, please click here. 

If you paid for your order via AfterPay, you are welcome to return your item in a store or you can post your item back to us! Take a look at our Return Policy to find out more information.

When your refund is processed, AfterPay will send you an email and make the necessary adjustments to your payment schedule.

For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.

Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.

If you have inquiries in regard to payments, declined orders, your Afterpay account, or for further information, find AfterPays FAQs on their website.