If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of placing your order if you meet the below return conditions. In-store we will be happy to provide you with an exchange, store credit or refund depending on your payment method. You may also return your items online and you will be provided with a full refund, unfortunately, we can not facilitate exchanges when your order is returned to us in this manner.
Credit Card Purchases PayPal Purchases Afterpay Purchases I want to Return Online Refund available Refund available Refund available I want to Return In-store Exchange, store credit or refund available No Refunds available only an exchange of size
No Exchanges available only Refunds
How to return an online order in store?
You can return any item to us in-store, just be sure to meet the conditions below and bring your proof of purchase. Your confirmation email is ideal!
Remember, you can not return an item purchased with PayPal in-store - you'll need to post it back to us.
3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN
RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
IN ORIGINAL PACKAGING AND CONDITION
Item(s) are in original packaging or shoe box in their original condition
Extended Returns Period
Gift giving over the holiday season can be difficult but we're making it easier for our customers by extending our returns period! Any purchases from the 1st of December, 2018 (in-store or online) will be eligible for a refund or exchange until the 15th of January, 2018. The product must still be unworn, in original condition and in the box - proof of purchase is required so please be sure to keep your receipt/invoice. For all returns information, please click here.READ FULL ARTICLE
Who pays for the items I would like to return?
You are responsible for any costs associated with returning your order.
You are welcome to post your back to our online warehouse and we will refund your order as per your original payment method. Unfortunately, we can not facilitate exchanges.
To organise a return, head over to our "Start A Return" page here: https://www.hypedc.com/rma/guest/start
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate Paypal refunds in store.
To read our full policy, please click here.READ FULL ARTICLE
How can I return if I paid via AfterPay?
If you paid for your order via AfterPay, you are welcome to return your item in a store or you can post your item back to us! Take a look at our Return Policy to find out more information.
When your refund is processed, AfterPay will send you an email and make the necessary adjustments to your payment schedule.
For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.
Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.
If you have inquiries in regard to payments, declined orders, your Afterpay account, or for further information, find AfterPays FAQs on their website.READ FULL ARTICLE
How can I return if I paid with PayPal?
Unfortunately, if you paid with PayPal, you are unable to return to a store location for a refund.
You are welcome to post your back to our online warehouse and we will refund you order in accordance with your original payment method. Unfortunately, we can not facilitate exchanges.
PayPal will be in touch once they have finalised your refund and you will need then need to transfer said funds into your bank account if you wish.
To organise this return, head over to our "Start A Return" page here: https://www.hypedc.com/rma/guest/start