Returns

We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our three return conditions are met:  

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
• Item(s) are in original packaging or shoebox in their original condition 

Please note: We cannot accept your return if the shoebox is taped, damaged or has postal stickers attached

SALE ITEMS
We're happy to accept returns of sale items provided the item meets our return conditions above. You can visit us in-store or book an online return.

RETURN TO STORE 
Whether you shopped online or in-store, you can return your item at any Hype DC store provided our return conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.  View our store locator HERE. 

RETURN BY POST

Items purchased online can be returned by post. Start your return below and follow the prompts to purchase and print your prepaid return shipping label, then post your item at the Post Office. Return shipping costs are payable by the customer and shoeboxes must be posted back in a protective satchel. Hype DC does not offer online exchanges - Please post your item back to us for a refund and place a new order.

REFUNDS  

Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click HERE for more information.   

Yes. If you've shopped online and had a change of mind, we're happy to offer a refund or exchange in-store, provided the item meets our return conditions below. 

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached 
• Item(s) is in its original, undamaged packaging or shoebox 
  
  

What do I need to bring in-store? 

• The item you wish to return in its original, undamaged shoebox or packaging 
• Proof of purchase - this can be your email order confirmation, order number (HYPAU..) or bank statement
• If you shopped online with card, please bring the same card in-store so that we can process a refund for you
  
  

Can I return my item to any Hype DC store?

Yes, you can visit any of our Hype DC stores here to return an item.


What if I payed with Afterpay or PayPal? 

You can still return your item in-store. Your refund will be processed back via your original payment method, whether it's PayPal or Afterpay. Click here for more information. 


Will my shipping fee be refunded on return? 

Any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.

If you paid a shipping fee for your order and you return your item(s), you will not be refunded for the shipping fee. 

Free Shipping is applicable on any orders over $150, as the shipping fee is a separate cost from your item(s), you will only be refunded in full for the cost of the item(s) you purchased on that order. 

Please note: This also applies to any online orders that are returned in-store. 

All refunds must be returned back to the original payment method used. 

If you no longer have access to your card, your financial institution will release the funds to the account that your card is was linked to - so you will need to reach out to them for more information.

Yes. We will gladly accept returns of sale items, provided they meet our returns conditions below. You can visit us in-store or book an online return. You'll receive a refund on the sale price paid. 

• Item(s) were purchased within the last 30 days and proof of purchase can be provided.   
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached.   
• Item(s) are in original packaging or shoebox in their original condition.   

1. DOES IT MEET OUR RETURN CONDITIONS?

Before booking your return online, check that your item meets our returns conditions below.  

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached 
• Item(s) are in original, undamaged packaging or shoebox 

If you believe your item may be faulty, please view this article. If you have received the wrong item or your order has arrived damaged, please view this article.

2. PACKAGE YOUR RETURN

Place the return into a satchel or box so that the product arrives protected and undamaged.   

Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached we cannot accept your return. 

3. BOOK YOUR RETURN

Once packaged safely, click HERE to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.  

• Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process
• Entering your order number: Your order number will start with HYPAU. Do not include the # or any other symbols
• Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you

WHAT'S NEXT?

Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.

If you're returning an item via post, please make sure the original packaging/shoebox is undamaged. Satchels can be purchased at the Post Office. Alternatively, the original mailer or a reusable shopping bag can be turned inside out. 

Do not use the shoebox as an external postage box, we require the original shoebox, unmarked and in its original condition.