Returns

If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of placing your order if you meet the below return conditions. Please note all PayPal transactions must be returned online should you want a refund.

*Please note Gift Cards are non-refundable.

RETURNED WITHIN 30 DAYS OF PURCHASE

Item(s) were purchased in the last 30 days and proof of purchase can be provided.

ITEM(S) ARE UNWORN & UNDAMAGED

Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached

IN ORIGINAL PACKAGING AND CONDITION

 Item(s) must be returned in the condition they were dispatched in. Returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or a sealed shipping satchel.

Please note we reserve the right to reject any returns that do not meet these requirements.

If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Please note that we cannot facilitate Paypal refunds in store. 

You may also return your items online and you will be provided with a full refund, unfortunately, we can not facilitate exchanges when your order is returned to us in this manner.

 
REFUNDS

You can return any item to us in-store, just be sure to meet the conditions below and bring your proof of purchase. Please note that we are unable to facilitate PayPal returns in-store. You can find out more information here.

RETURNED WITHIN 30 DAYS OF PURCHASE

Item(s) were purchased in the last 30 days and proof of purchase can be provided.

ITEM(S) ARE UNWORN & UNDAMAGED

Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached.

IN ORIGINAL PACKAGING AND CONDITION

Item(s) must be returned in the condition they were dispatched in.

To return to our online store:

1. Ensure you meet our 3 simple conditions for successful returns.
2. Log in to My Account to book your return. If you checked out as a guest, use our Guest Returns Form here.
3.  Pop in your order number and the email address used for placing the order. Click 'continue'.
4. Click on the returns tab and scroll down to the bottom and select 'return'.
5. Select your preferred returns method; Courier Pickup or Australia Post Drop Off.
6. Complete and submit the form online.
7. Print the provided shipping label and attach it to the package. We do recommend using a device such as a desktop computer that is connected to a printer for this step.
8. Items are in their original condition and original shoebox or packaging (please note: packaging must not be damaged or marked)
9. Pack your return in another carton or satchel to protect the original packaging
10. Drop the parcel off or have it picked up - depending on which method you choose.
11. *Please note We reserve the right to reject any returns that do not meet these requirements

WHATS NEXT?

Please allow time for your return to reach our fulfillment centre. This time may vary depending on your location.

If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.

You can return any item to us in-store, just be sure to meet the conditions below and bring your proof of purchase. Your confirmation email is ideal.

Remember, you can not return an item purchased with PayPal in-store - you'll need to post it back to us.

3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN

RETURNED WITHIN 30 DAYS OF PURCHASE

Item(s) were purchased in the last 30 days and proof of purchase can be provided.

 

ITEM(S) ARE UNWORN & UNDAMAGED

Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached

 

IN ORIGINAL PACKAGING AND CONDITION

Item(s) are in original packaging or shoebox in their original condition

 

You are responsible for any costs associated with returning your order.

You are welcome to post your back to our online warehouse and we will refund your order as per your original payment method. Unfortunately, we can not facilitate exchanges.

To organise a return, head over to our "Start A Return" page here: https://www.hypedc.com/rma/guest/start

If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note that we cannot facilitate Paypal refunds in store. 

To read our full policy, please click here. 

Unfortunately, if you paid with PayPal, you are unable to return to a store location for a refund.

Due to PayPal's policy, we can only offer an exchange in-store but only for the same style that was purchased (subject to product availability).

You are welcome to post your back to our online warehouse and we will refund you order in accordance with your original payment method. Unfortunately, we can not facilitate exchanges.

PayPal will be in touch once they have finalised your refund and you will need then need to transfer the funds into your bank account if you wish.

To organise this return, head over to our "Start A Return" page here: https://www.hypedc.com/rma/guest/start

If you paid for your order via AfterPay, you are welcome to return your item in a store or you can post your item back to us. Take a look at our Return Policy to find out more information.

When your refund is processed, AfterPay will send you an email and make the necessary adjustments to your payment schedule.

For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.

Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.

If you have inquiries in regard to payments, declined orders, your Afterpay Account, or for further information, you can head over to Afterpay's website to find out more.