Product, Sizing & Care

Our website has features to help you order with confidence.

SIZE SELECTION
For ease, you can switch between US, UK, EU sizing, and centimeters, using the "choose size" dropdown above the size selector. This feature allows you to shop in the format that is easiest for you.

While your cart, and checkout, will display styles in the format you chose to shop in, your order confirmation will revert to the manufacturers format. Rest assured our Team will pack your order as per your selection.

AUSTRALIAN SIZING
Is the same as US sizing.

TRUFIT
Is a tool that provides tailored sizing recommendations based on footwear already in your wardrobe.
To use this feature, click on the "What's my size?" logo near the size selector, to open the tool.

TRY THEM ON
Remembering that a properly fitting shoe should feel snug at the heel and midfoot, with wiggle room around the toes.

Discover how you can check stock availability for however you chose to shop.

ONLINE STOCK
Sizes that are currently in stock and available can be selected and added to cart, whereas sold out sizes will be greyed out.

IN STORE STOCK
Our website allows you to check if a particular style and size is available at a store near you. To do so, select your preferred size and click "find in store", you will be prompted to enter your postcode or suburb, and the site will quickly update to display the nearest stores to you that have stock available.

If in stock, we would recommend placing a Click & Collect order, to secure the product and save any disappointment.

SOLD OUT
If an size or item is unclickable, it means that it has sold out in all locations nationally.

Whilst our range is constantly changing, and a restock is not guaranteed, you can select your preferred size, followed by the "notify me" button, to be emailed if the item returns.

It is important for us to provide choice, including a range of high quality vegan friendly styles.

IDENTIFICATION
The product description section of the product page usually lists the product composition, or the materials it is made from.

Whenever we can confirm that certain products are entirely free from animal-derived materials, we'll explicitly mention it in the description for your convenience.

Our website also allows you to search for vegan styles.

Our range is always changing and we do not offer a price match guarantee.

This applies to sale prices offered by another retailer, or items that may have reduced in price since your purchase with us.

We recommend joining our mailing list to receive updates on our latest promotions and sales.

AFFILIATE ADVERTISING
Please be aware that third-party websites and advertisements may not always accurately reflect our current stock levels or ongoing promotions. As a result, products or promotions featured in affiliate advertising may have expired or become unavailable.

With the right approach and a bit of care, you can ensure a comfortable fit and lasting wear.

FINDING THE PERFECT FIT
Before diving into breaking in your new shoes, ensure you've got the right fit. A properly fitting shoe should feel snug at the heel and midfoot, with wiggle room around the toes.

TAKE IT SLOW
Start by wearing your new shoes for short periods, gradually increasing wear time. Wear them around the house initially, so you can easily take them off if discomfort arises.

For leather styles, wearing thick socks offers added cushioning and aids in accelerating the softening process. You might also want to consider a leather conditioner, which not only softens the leather but also provides a protective coating.

TIGHTEN UP THOSE LACES
While it may seem counterintuitive, tightening your laces can speed up the break-in process by stretching the upper. Keep your laces snug to encourage the shoe to mold to your foot and prevent rubbing.

SILENCE THE SQUEAK
Squeaky shoes are often due to moisture or friction. To fix this, use baby or talcum powder. Remove the inner sole, sprinkle powder inside, and let it sit overnight to absorb moisture. Shake out excess powder the next day.

KEEP UP THE CARE
We recommend using a sneaker protector to form a barrier against dirt and stains, making cleaning easier. For cleaning, promptly remove excess dirt or moisture to prevent long-term damage, always use cleaning products specifically designed for sneakers, and avoid washing them in the machine, as this can damage fastenings and glue.

You can shop the full range of shoe care here.

We're considerate of the materials used in our products and are working hard to reduce our impact.

TREADLIGHTLY SPORTS SHOE RECYCLING
Accent Group, our parent company, is a proud member of the Australian Sporting Goods Association.

Each year, over 25 million pairs of sports shoes are imported into Australia, with only 1% estimated to be recycled. To help reduce the amount of footwear in landfill, we partnered with the ASGA and support its TreadLightly program.

TreadLightly is a national recycling initiative that takes unwanted lifestyle footwear and responsibly recycles it in Australia to give in new life. Reclaimed materials from each shoe are broken down into crumb, which is then used to manufacture new products including gym mats, floors, and playgrounds.

Each of our stores acts as TreadLightly collection point, and you can find more information on the TreadLightly website.

There are some items that cannot be recycled due to composition, this includes leather business shoes, high heels, and steel cap safety boots. If they are in good condition, you can always donate them to an external organisation of your choice.

We prioritise quality, ethics, comfort, and style, ensuring our products and manufacturers meet our standards.

OWNED BRANDS
Across our operations, Accent Group owned brands continue to utilise a bespoke onboarding process for new suppliers and manufacturing facilities. Our onboarding process requires a formal and staged approval process that includes an assessment of the suppliers’ suitability to manufacture or supply products to Accent Group. Once an assessment is completed to our satisfaction, the relevant General Manager must approve the onboarding request before moving forward.

Prior to onboarding, suppliers must sign and return a copy of the Accent Group Ethical Sourcing Policy and demonstrate that an independent, valid social compliance audit has been completed. Once received, the social compliance audit is assessed internally.

In addition to the Accent Group Ethical Sourcing Policy, we also ensure suppliers receive a copy of our
Manufacturing Agreement, which sets out the terms and expectations which our suppliers must agree to in order to manufacture and supply products to Accent Group.

The Manufacturing Agreement applies to all suppliers of Accent Group owned brands and is expected be signed and returned to us by all such suppliers to Accent Group.

GLOBAL BRAND PARTNERS
We acknowledge our responsibility also exists with our distributed or exclusive brands and will continue to work with these brands directly to ensure their sourcing frameworks align to our expectations.

Our Brand Mangers, who own the relationships with our global brand partners, have formed relationships with their respective brand’s Ethical Sourcing or Compliance Managers. In doing so, we have begun to collate key documentation from our brand partners such as:

• Ethical Sourcing Policy or Statement
• Cotton Sourcing Policy or Statement on Cotton Sourcing
• Animal Welfare Policy
• Restrictive Substances List
• Supplier Code of Conduct
• Carbon Emissions statement
• Packaging Policy