Shipping Query

Just placed an order? Here's when you can expect its delivery: 

Due to the increased impact of COVID-19, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas. More information here.

Important to note:
1. Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times. 

2. Delivery services do not run on National or State Public Holidays. Please refer to Australia Post for more information.

3. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Hype DC.

4. Australia Post has implemented strict cleanliness and social distancing measures to ensure safe deliveries for their customers and team. For more information, please click here.

Need help tracking your order? Click here.

We offer a number of delivery options:

Express Delivery: Our Express Delivery will have your order to you within a few days! See our timeframes here. 

Orders can be delivered to residential and business addresses, parcel lockers, PO boxes and parcel collect locations. 

4-Hour Delivery: 4-Hour Delivery is available in selected areas if you place your order between 9:00 am to 2:00 pm between Monday to Friday for just $19.95. We aim to deliver your order within 4 hours of placing your order. See more info and Ts&Cs here. 

Afterhours Delivery: Afterhours Delivery is available in selected areas if you place your order before 2:00 pm between Monday to Friday for $14.95. Your order will be delivered to you the next business day between 6:00 - 9:00 pm. See more info and Ts&Cs here.

Saturday Delivery: Saturday Delivery is only be available in selected areas as a delivery option at checkout from 5:00 pm Wednesday onwards till 2:00 pm Friday for $16.95. Your order will be delivered to you on Saturday between 1:00 pm and 6:00 pm.* See more info and Ts&Cs here.

Need your order right away? 

Placing an order with our 4 Hour delivery service before 2 pm on a business day will have your order to you on the same day. 

Please view the full 4 Hour Delivery Ts & Cs here. 

Alternatively, if you place a Click & Collect order it will be ready for pick up in 1 hour. 

Please see here for more information on Click & Collect.

If you live in a metropolitan area, our express delivery options will have your order to you in 1 - 3 business days. See our Delivery Timeframes for more information. 

Please see below for our delivery times and shipping fees.

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. You can check out our Delivery Timeframes to help you estimate the arrival of your order.

Tracking Notification 

Your tracking number will be sent with the subject line "Hype DC Online Store: Shipment # for Order # HYPAU000000".

Your tracking email will look like this:

Tracking your order:

1. You can log in to your account and select 'Track my Order' tab
2. Click on the Tracking link in your email notification or copy the Tracking Number in the email and track online at Australia Post.
3. Checked out as a guest? Head over to Australia Post and simply pop in your tracking number (find this in your tracking email) to follow your Hype DC order.
   
   Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

Only received part of your order?

We ship from multiple warehouses. You'll receive separate tracking emails and shipping times might be different.

Our couriers will not leave a parcel unattended if there is no one home to collect it. This is to avoid your parcel falling into the wrong hands. 

Instead, the courier will leave a card letting you know that your parcel is awaiting your collection at your local post office. You’ll need to present your ID and the collection card to collect your parcel.

You will have up to 10 business days to collect your parcel from the post office. If not collected within this timeframe, your order will be returned to sender and we are unfortunately unable to send it back to you. You will be refunded when your parcel arrives back at our warehouse.

Startrack will happily deliver to Parcel Lockers and PO Boxes where possible.

Please ensure you enter in the correct address when checking out.

If you are based in New Zealand, please view our New Zealand website here. 

International delivery is unfortunately unavailable at this point in time.

We only deliver to addresses within Australia. We apologise for the inconvenience.

If you're based in New Zealand, you can shop directly through our NZ website.

We deliver to addresses across mainland Australia & Tasmania. 

For more information on remote island deliveries see here. 

We deliver throughout the standard StarTrack courier network. If your mail is usually delivered through domestic channels, you can safely assume that we deliver to your location. 

Unfortunately, if your order has to pass through an international port to reach you, we are unable to facilitate delivery. 

Please note that remote deliveries are subject to local transport schedules and may encounter unexpected delays outside of  Hype DC’s control. 

If you would like to double-check delivery to your location, please get in contact with the Product Experts below.