How long does delivery take?
Please note: We’re currently experiencing delivery delays of 3-5 business days, on top of our average delivery timeframe.
Just placed an order? All orders are shipped using Express StarTrack delivery.
LOCATION DELIVERY TIME Australian Metropolitan 1-3 Business Days Australian Rural 4-7 Business Days
* Delivery timeframes are estimates only, and may vary with peak sale periods, COVID-19 related impacts, possible courier delivery issues, and other influences beyond the control of Hype DC.READ FULL ARTICLE
How do I track my order?
Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery. Your tracking number will become active once the driver has picked up and scanned your parcel. See our Delivery Timeframes to estimate the arrival of your order.
Alternatively, click 'track my order' below and enter your tracking number on the StarTrack website for delivery updates.
Can I have my order delivered to a Hype DC store?
Unfortunately, any online or in-store orders cannot be delivered to our stores for collection.
If you do place an order, and list one of our stores as the delivery address, you run the risk of your order not being successfully delivered, returned to sender, or lost.
To place an order and pick up in-store, you can place a Click & Collect order with us!
Please see all of our delivery options here.READ FULL ARTICLE
How can I find my order number?
Your order number will be in the subject line of your confirmation email and will begin with #HYPAU.
When entering your order number into our returns portal, make sure to leave out the #, or your order number will not be recognised!
How much does delivery cost?
Delivery within Australia
SPEND SHIPPING COST DELIVERY SERVICE Over $150 FREE StarTrack Express Under $150 $12 StarTrack Express
What are your delivery options?
Express Delivery: Our Express Delivery is $12, FREE for orders over $150. See our timeframes here.
Click & Collect: FREE at participating stores. Click here for more information.
Same Day Delivery: Available in selected areas if you place your order before 2:00 pm between Monday to Friday for just $19.95. Please note, someone will need to be present to sign and accept the delivery. See more info and Ts&Cs here.
Next Day Delivery: If ordering after 2pm, select 4 Hour Delivery at checkout to receive your item the next day. Available until 11:59pm. Please note, someone will need to be present to sign and accept the delivery. See more info here.
When will my order be dispatched?
We aim to pack and dispatch online orders within 1-3 business days. Once your order is dispatched, you will receive an email notification with a tracking number.READ FULL ARTICLE
Please note: During peak periods (sales or public holidays), dispatch times may be longer.
What is authority to leave (ATL)?
What is Authority to Leave?
Authority to leave (ATL) is an option available at checkout. If ticked, the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. You agree that the parcel is deemed 'delivered' when left at your premises.
What if I selected ATL and my parcel is stolen?
Hype DC will not be held liable for any stock loss, due to theft or negligence if Authority To Leave is selected at the time of checkout and proof of delivery has been provided from our courier.
I would like to sign for my order, how can I ensure this?
If you would prefer to sign for the parcel, please deselect the option "I give permission to leave this item at the address listed above" at checkout. If no one is home at the time of delivery, the parcel will be taken to your local Post Office for collection.
I've been notified that my order has been delivered, but I haven't received it!
- Check your tracking details. Your order may have been taken to your local Post Office.
- Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view.
If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on 13 23 45 or get in touch with our Product Experts below.READ FULL ARTICLE
Do you deliver to PO Boxes or Parcel Lockers?
We will happily deliver to Parcel Lockers and PO Boxes where possible.
Please ensure you enter in the correct address when checking out.READ FULL ARTICLE
Where do you deliver?
We deliver Australia-wide to residential, business and PO Box addresses.
Please note that we do not deliver internationally or to Christmas Island, Norfolk Island or Cocos (Keeling) Islands.
For orders outside of Australia, please visit one of our international sites:
New Zealand: Hype DC New Zealand
Can my delivery be upgraded to reach me faster?
Once your order is placed, we're unable to upgrade or change the delivery method.
Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you will receive an email with your tracking information. We appreciate your patience during this time.READ FULL ARTICLE