Shipping Query

Just placed an order? All orders are shipped using Express StarTrack delivery. 

* Delivery timeframes are estimates only, and may vary with peak sale periods, COVID-19 related impacts, possible courier delivery issues, and other influences beyond the control of Hype DC. 

We want to assure you that Hype DC along with our delivery partners, are doing everything we can to safeguard our team and customers during the preparation and delivery of your orders. 

Our delivery partners are following several hygiene protocols including: 

• Social distancing within processing facilities and during delivery to customers
• Allocating workers to operational zones within processing facilities and performing daily temperature checks
• The use of mandatory face coverings and screens where relevant
• Practicing good hygiene and regular cleaning of delivery vehicles
• No longer asking for signatures on delivery, to avoid unnecessary contact

To keep our delivery drivers and posties safe, please:

• Keep 1.5 meters in distance
• If you're experiencing symptoms, please let your postie or driver know
• Wear a mask where required and practice good hygiene

Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery. Your tracking number will become active once the driver has picked up and scanned your parcel. See our Delivery Timeframes to estimate the arrival of your order.

Alternatively, click 'track my order' below and enter your tracking number on the StarTrack website for delivery updates. 

TRACK MY ORDER

Delivery within Australia 

Express Delivery: Our Express Delivery is $12, FREE for orders over $150. See our timeframes here. 

Click & Collect: FREE at participating stores. Click here for more information.

Same Day Delivery: Available in selected areas if you place your order before 2:00 pm between Monday to Friday for just $19.95. Please note, someone will need to be present to sign and accept the delivery. See more info and Ts&Cs here.

Next Day Delivery: If ordering after 2pm, select 4 Hour Delivery at checkout to receive your item the next day. Available until 11:59pm. Please note, someone will need to be present to sign and accept the delivery. See more info here. 

We aim to pack and dispatch online orders within 1-3 business days. Once your order is dispatched, you will receive an email notification with a tracking number. 

Please note: During peak periods (sales or public holidays), dispatch times may be longer. 

What is Authority to Leave?

Authority to leave (ATL) is an option available at checkout. If ticked, the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. You agree that the parcel is deemed 'delivered' when left at your premises. 

What if I selected ATL and my parcel is stolen? 

Hype DC will not be held liable for any stock loss, due to theft or negligence if Authority To Leave is selected at the time of checkout and proof of delivery has been provided from our courier.


I would like to sign for my order, how can I ensure this? 
If you would prefer to sign for the parcel, please deselect the option "I give permission to leave this item at the address listed above" at checkout. If no one is home at the time of delivery, the parcel will be taken to your local Post Office for collection. 


I've been notified that my order has been delivered, but I haven't received it!

• Check your tracking details. Your order may have been taken to your local Post Office. 
• Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view. 

If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on 13 23 45 or get in touch with our Product Experts below. 

We will happily deliver to Parcel Lockers and PO Boxes where possible.

Please ensure you enter in the correct address when checking out.

We deliver Australia-wide to residential, business and PO Box addresses.  

Please note that we do not deliver internationally or to Christmas Island, Norfolk Island or Cocos (Keeling) Islands. 

For orders outside of Australia, please visit one of our international sites:

New Zealand: Hype DC New Zealand 

Once your order is placed, we're unable to upgrade or change the delivery method. 

Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you will receive an email with your tracking information. We appreciate your patience during this time.