Shipping Query

Please see below for our delivery times and shipping fees.

Startrack will happily deliver to Parcel Lockers and PO Boxes where possible.

Please ensure the correct address type is provided to avoid delays in processing your order.

International delivery is unfortunately unavailable at this point in time.

We only deliver to addresses within Australia. We apologise for the inconvenience!

Please note: Due to recent disruptions in flight schedules in Melbourne, you may experience delays of up to 1-2 business days on top of the normal delivery frames outlined below.

Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times. 

Only received part of your order?

We really don't want you to miss out on anything that you've ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order from all over Australia!

How does it work? Say if your order has been split into two parts, if one item is dispatched, you'll receive your first tracking number. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time because remember, it's being fulfilled from separate warehouses which means different dispatch times!

Don't worry! You'll receive all your corresponding tracking numbers. If you haven't received your order by the estimated delivery date, get in contact with our Customer Experience team below and we'll help track it down for you.

Safe Drop is an option that Australia Post offers customers to have their parcel dropped off at a location of their choosing - similar to an 'authority to leave'.

Whilst we require a signature for all deliveries, customers are able to request a safe drop directly through Australia Post's MyPost app.

It is important to note, if a safe drop is requested, Hype DC is not liable for any missing or damaged items.

Need more info? You can check out Australia Post for more information!

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. You can check out our Delivery Timeframes to help you estimate the arrival of your order.

Tracking Notification 

Your tracking number will be sent with the subject line "Hype DC Online Store: Shipment # for Order # HYPAU000000".

Your tracking email will look like this:

Tracking your order:

1. You can log in to your account and select 'Track my Order' tab
2. Click on the Tracking link in your email notification or copy the Tracking Number in the email and track online at Australia Post.
3. Checked out as a guest? Head over to Australia Post and simply pop in your tracking number (find this in your tracking email) to follow your Hype DC order.
   
   Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

Only received part of your order?

We ship from multiple warehouses. You'll receive separate tracking emails and shipping times might be different.

Having difficulties? If you haven't received your order by the estimated delivery date, contact our Customer Experience team below and we'll help track it down.

If you are not available when Startrack attempts delivery of your parcel then a collection card will be left by the delivery driver. There will be details on the Startrack card so you can locate your local Post Office for collection or organise a re-delivery.

If you are having trouble locating your parcel please contact our Customer Experience team below.

If you're in-store and cannot find the size or style you want, our friendly team are here to help you.

All you have to do is talk to the store staff, and they will arrange for you to purchase straight away, and then have the item/s sent directly to your home address. Easy.

Please note that shipping and handling times can take anywhere between 4-7 business days, as your order could be coming from any one of our National stores*.

Your order confirmation will be sent to the email address that was entered in upon placing the order.

Once your item/s have been dispatched, you will receive your tracking details.

*Please note that this option is only available within Australia at the moment.

Returning an item:

If you would like to return your item, please ensure that your items adhere to our returns policy for which you can find here.

Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item back in-store.