How do I earn Qantas points through Hype DC?
To earn Qantas points by shopping with Hype DC Australia, please click the link below - and follow the steps.
This policy is offered by Qantas Australia, if you have any queries please be aware that our team will not be able to assist directly.
If you need any further assistance, you can get in contact with Qantas Customer Support team here.
What payment methods are accepted?
We currently accept payment via VISA, MasterCard, American Express, PayPal, and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement as Hype DC Pty Ltd.READ FULL ARTICLE
How do I get a tax invoice for my online order?
A tax invoice will be emailed to you, along with your order confirmation, shortly after you place your order online. You can save this email as a pdf, or print it if a hard copy is required.
We can resend an invoice if you need it, just get in touch with our Customer Experience Team below.READ FULL ARTICLE
How do I use my credit note?
Our credit notes can only be used in-store. When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.
Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here.READ FULL ARTICLE
I think I purchased from a scam website?
We're sorry to hear that you may have purchased from a scam website. Unfortunately, it's highly likely that you will never receive any product from this website. We recommend the following steps.
- Reach out to your bank immediately to discuss how you can lodge a 'chargeback' and reclaim any funds that you've spent.
- If you would like to report a scam website, please visit www.scamwatch.gov.au.
Tips on detecting a scam website:
- Pay attention to the address bar. Check that the URL starts with https (not http) and look for the padlock icon in the address bar to ensure there's a secure connection.
- Assess the price of the item. Does the price or offer seem too good to be true?
- Watch for poor grammar and spelling. Legitimate companies put effort into presenting a professional website.
- Look for reliable contact information. Can you contact the company either via phone, live chat or email?
If you have any queries about a communication you have received, please get in touch with our Hype DC Experts through our Contact Us page.READ FULL ARTICLE
I can’t checkout?
If you're having difficulty placing an order, please try the following:
- Remove the items from your cart, refresh your browser and try the purchase again
- Clear your browsing data and cookies and refresh the page
- Switch to another browser or device to place the order
Before re-attempting to place your order, please check your bank account and inbox to see if any funds have been deducted or if you've received a confirmation email. If so, your order has been successfully placed - our site just experienced a glitch!
If you need further assistance, please contact our team below:READ FULL ARTICLE
What is PayPal and how do I use it online?
What is PayPal?
PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, thus keeping your card details private.
PayPal Pay in 4
- PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
- Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after.
- Repayments are made automatically from your PayPal account.
How do I use PayPal?
- You will need to set up an account with PayPal which is linked to your card or bank account.
- Select PayPal as your method of payment at the checkout.
- A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction.
- Once payment is confirmed, a confirmation page will appear along with your order number.
To find out more and sign up, please visit PayPal's website.
What is Afterpay and how do I use it online?
What is Afterpay?
Afterpay allows you to shop now and pay later, always interest-free. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks. To check if you're eligible to use Afterpay click here.
How do I use Afterpay online?
Simply choose Afterpay as your payment method at checkout. Your first payment will be taken when you place your order. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.
How do I use Afterpay in-store?
Open your Afterpay App to view your available spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet.
At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.
Click here for more information about in-store purchases with Afterpay.
Can I return an Afterpay purchase for a refund?
As long as your item(s) adhere to our Returns Policy here, you can return an Afterpay purchase for a refund. Any funds you have already paid will be refunded back to you, and any future payments will be cancelled. Please see here for a comprehensive breakdown on Afterpay refunds.READ FULL ARTICLE
My payment didn't work but it's showing on my bank account?
Your order may have been "pre-authorised" for your purchase. A "pre-authorisation" payment is done before completing an order to ensure funds are available. No money is taken from your account, however, in some circumstances this authorisation may show on a bank statement.
If the item sells out before you complete an order (as is common with limited releases), our payment gateway will automatically void these "pre-authorised" payments. Please note, it can take up to 10 working days for this authorisation to disappear from a bank statement, depending on how quickly your banking institution can process the void.READ FULL ARTICLE
Are my credit card details and personal information safe?
At Hype DC we take website and credit card security very seriously. We use high level, 128 bit SSL encryption technology whenever you enter your personal information or payment details on our site. This technology is the most advanced security software currently available for online transactions. We do not under any circumstances store credit card details.
Good to know: To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.
How do Zip single-use cards work?
Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip.
If you wish to shop with us via Zip Pay, head to the Zip App and search for Hype DC. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated.
For a full overview, please see here.
If you need to return your order, your refund will be credited back to your Zip Account.
Please see here for instructions on how to return your order.
If you have any questions or issues, please reach out to the Zip Pay team.READ FULL ARTICLE