Gift Cards

Yes, we can absolutely facilitate that for you! Just double-check that the credit note has not expired and still has funds left on it.

To swap over your credit note for a gift voucher, please contact our Customer Experience team below and provide them with the below information.

• Full name
• Credit note number
• Date of expiry

Can I get an extension on my credit note?

If you need an extension, we're here to help! Simply contact our Customer Experience team below with your credit note number and we'll take it from there.

Gift Cards sold in-store, expire 3 years from the date of issue and are redeemable at any Hype DC retail store in Australia.*

*These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable. We do not currently sell Gift Cards Online.  

Please note: Gift cards purchased in Australia may only be redeemed in Australia. 

If you purchased a Westfield Gift Card or received a Westfield Gift Card, they can be used in any of our Westfield Shopping Centres across Australia.

By purchasing or using the gift card means that you accept the terms and conditions of this agreement.

Please note that these gift cards cannot be redeemed for cash, cannot be used for cash equivalent transactions (such as bill payments, purchase of financial products or foreign currency, or gambling transactions), reloaded, returned for a refund or have their balances consolidated to a new gift card.

Need more info? Check out the full terms & conditions here. 

If you are experiencing issues with your card, you can contact Westfield on 1300 790 292 during business hours or send an email to giftcards@scentregroup.com

Don’t remember your gift card PIN? No worries! Simply reach out to the Customer Experience team below and we’ll help you track it down.

Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.

Any concerns? Please reach out to the Customer Experience team below.

Can’t remember the amount on your gift card? Not a problem! Just follow the below steps.

First, add the item(s) you wish to purchase to your cart.

Next, click the “Cart” icon and scroll down to select “View Cart”.

On the right-hand side, you’ll see a section where it says “Add Gift Card". Click into it.

Pop in your gift card number followed by your pin (can be found on the back of your card).

Click “Check Balance”. Your remaining balance will be displayed on the screen!

Hit “Apply Total” to use the gift card!

All of our gift cards have an expiry date on the back of the card/voucher. Please carefully check the date as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.

If you would like to discuss, please get in contact with the Customer Experience team below.