How do I create an account?
If you would like to create an account, simply head over to this link to do so.
You will be directed to enter the information required to create your customer account, its best to do this before you place your order so you can check back in with your order by simply logging in.
You may also choose to 'Create an account' when you proceed to the checkout. An email address will be required.READ FULL ARTICLE
How do I reset my password?
Need to reset your password? Sure thing - it's an easy process.
You will then receive an email with instructions on how to reset the password to your account.
Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.READ FULL ARTICLE
I can’t sign into my account?
We're sorry to hear this!
As a first step in trying to fix this issue, we suggest double (and triple!) checking your details. The password is the one you set up when opening your account.
If you're still having difficulty, we suggest clearing your cookies or using another browser.
Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
Still can't get access? Contact the Customer Experience team below and we'll be able to assist.READ FULL ARTICLE
I checked out as a guest, and can’t see my order in my account?
When you check out as a guest, unfortunately, your order won't be associated with your account if you created the account after your purchase.
You will, however, receive an email with tracking information so you can track the progress of your order anyway.
Next time you place an order, don't forget to sign in first and this will allow your order to be linked up to your account.READ FULL ARTICLE
I have not received a confirmation email?
Depending on your spam filters, it is possible that your confirmation email has been forwarded to your Junk Folder - we would recommend double-checking your junk folder.
If you still have not received your order confirmation after 24 hours of placing the order, please get in contact with our Customer Experience team below and they will happily assist you. Please ensure that you include your order number as this helps to speed up the process!
Where can I see my order history?
Want to browse through your past purchases? You'll find them all stored in your account.
Head to 'My Account' in the top right-hand corner. Once you're in, click on 'Order history'.
Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.READ FULL ARTICLE
How do I unsubscribe from your mailing list?
We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.
Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.
Still receiving emails? Hit up the Customer Experience team below and we'll sort it out for you.