What is Hype LIMIT'D and how do I sign up?
Hype LIMIT'D rewards your love of sneakers. As a HYPE LIMIT’D member, every dollar spent earns you 1 point. For every 200 points earned, you’ll receive a reward!
The value of your reward depends on the tier that you’re in. Tiers are calculated based on your registered spending within a rolling 12-month period:
Tiers Registered Spending Rewards Bronze Spend $0 to $299 within 12 months Every 200 points = $20 reward Silver Spend $300 to $599 within 12 months Every 200 points = $30 reward Gold Spend $600 + within 12 months Every 200 points = $40 reward
Want to join Hype LIMIT'D?
To create an account, visit us in-store or sign up online here.
Please note: To ensure we capture any spending, please provide your account email when shopping in-store or log in before making an online purchase. If this step is forgotten, unfortunately, your account cannot be updated.READ FULL ARTICLE
How do I access or update my account?
After logging in, you will be taken to your account page, where you can view and update all the information of your account such as:
- Contact Information
- Delivery Information
- Purchase History
- Payment Methods
- Change Password
- View Your Hype LIMIT'D Level and Points
If this page is not present to you, you may not have a Hype LIMIT'D account - you can create an account below.
When will I receive my Hype LIMIT'D Reward and how do I redeem it?
Once your order is processed and packed by our fulfilment team, please allow 24 hours for earned rewards to reflect in your account.
Please note that if you purchase multiple items, your order may be split and fulfilled from different locations! Your points will update as each order is processed.
How can I redeem my reward?
To redeem a Reward, you must spend $100 or more in a single transaction either in-store or online, excluding shipping costs.
In-store: Simply provide your account email address. Our team will apply your available reward(s) to your purchase.
Online: You’ll need to log into your online account. You can apply as many rewards as you have available during the payment stage at checkout. Click ‘apply’ to redeem, and your cart will automatically update.
When will my reward expire?
All rewards issued from accumulating 200 points will have a 5-month expiry valid from the date of issue.READ FULL ARTICLE
I signed up to Hype LIMIT'D and made a purchase in-store but I can't log in online?
Signing up in-store will not automatically create an online account, as a password is required.
Simply sign up in both places using the same email address - your accounts will merge. You can sign up for an online account here.
All registered in-store and online purchases accrue points. Though in-store purchases cannot be viewed in your online account, your level and reward balance can!
Our in-store teams and Product Experts below are here to help if you’d like more information on your Hype LIMIT'D account balance.
What happens if I return an item purchased with a Hype LIMIT'D reward?
If you return an item purchased with a reward, its value will be reimbursed as a new one! The points you originally earned will be deducted, but your reward will automatically be added back into your account.READ FULL ARTICLE
Please note: Rewards are applied proportionally across the products in your cart (based on the value of each item). If you return part of your order, you'll receive a partial reward refund to redeem on your next purchase.
How do I update or reset my password?
To update or reset your password, click here and enter your email address.
We'll send you a link to reset your password. Alternatively, login to your customer account and select 'Change Password'.
Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.READ FULL ARTICLE
I can’t sign into my account?
If you're having trouble signing into your account, we recommend resetting your password. Please note that signing up to our mailing list does not automatically create an online account.
How to reset your password
- To reset your password, click here and enter your email address. You'll be sent an email with a link to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
- Haven't received the email? You may not have an account with us yet - Sign up here. If your email is recognised you'll have the option to reset your password.
- To reset your password, click here and enter your email address. You'll be sent an email with a link to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
I can't see my order in my account?
If you checked out as a guest, please note that your order won't show up in your "order history" if the account was created after placing the order.
What's next?READ FULL ARTICLE
You will still receive your tracking information so you can keep track of your order. Click here for ways to track your online order.
Why haven't I received an email confirmation?
If you haven't received an order confirmation via email shortly after your purchase this may be due to:
- A small typo in the email address entered at the checkout
- Your order is still processing in our systems
- The email has been marked as spam and has been moved to your junk/spam folder
If you still haven't received it within 24 hours, please contact our Product Experts below and we can try to locate and resend your order confirmation. Please have the below information ready:
- First name and last name the order was placed under
- Date when the order was placed
- Payment method used
Where can I see my order history?
Want to browse through your past purchases? You'll find them all stored in your account.
Head to 'My Account' in the top right-hand corner. Once you're in, click on 'Order history'.
Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.READ FULL ARTICLE
How do I unsubscribe from your mailing list?
You can unsubscribe from our mailing list at any time by clicking the 'unsubscribe' link at the bottom of your email. Alternatively, get in touch with our Product Experts below and we can action this for you.READ FULL ARTICLE
Please note that it can take between 24-48 hours for it to process so you may still see some emails from us during that time.
Hype LIMIT'D Loyalty Program Terms & Conditions
Hype LIMIT’D Loyalty Program Terms and Conditions
1. Membership –
2. Earning Points & Tiers –
2.1. Members will earn Points on all purchases they make at any of Hype DC Australia stores or online, where they identify themselves in making that purchase by providing their full name & email address in-store, or by logging into their Hype LIMIT’D Member account online or providing the email address at checkout associated with their account.
2.2. A Member will receive 1 Point for every $1 spent, rounded down to the nearest dollar ($). Points can only be added to the Hype LIMIT’D account used at the time the purchase was made.
2.3. All Points earnt will be valid for 15 months from the date of issue.
2.4. Points are converted to Rewards as outlined in Section 3, whilst your Hype LIMIT’D Spend determines the Tier Level you sit within as outlined below.
2.5. You attain status in the Hype LIMIT’D Tier Levels by purchasing from Hype DC retail stores in Australia and online at the Hype DC Australia website (www.hypedc.com/au).
2.6. This table sets out how much you need to spend at our Hype DC Australia retail stores and/or the Hype DC Australia website over a 365-day period (known as your Hype LIMIT’D Spend) to reach each Hype LIMIT’D Tier Level:
Required Hype LIMIT’D Spend over previous 365 days
$300 - $599.99
$600 or more
2.7. Reward redemption does not accumulate towards your Hype LIMIT’D Spend and therefore does not accumulate Points. For example, if you purchase an item valued at $100 and use $20 Hype LIMIT’D Reward value when making payment for that purchase, your Hype LIMIT’D Spend for that purchase is $80 and you will be assigned 80 Points to your Hype LIMIT’D Member account.
2.8. Our system will calculate your Hype DC LIMIT’D Spend daily. This means that, on any day, your Hype LIMIT’D Spend will include purchases made in-store for the last 365 days until the end of the previous day. For any online purchases placed with Hype DC Australia, your Hype LIMIT’D Spend is calculated on the date following when your purchase is shipped, not the date you place the order.
2.9. This means that if, for example, your parcel is not shipped until 2 days after you place your order, your purchase will not be included in your Hype LIMIT’D Spend until 3 days after you placed that order.
2.10. We will upgrade your Hype LIMIT’D Level as soon as our system shows that your Hype LIMIT’D Spend has reached the required level.
2.11. We will downgrade your Hype LIMIT’D Tier Level at the times set out in the paragraph below.
2.12. Your Hype LIMIT’D spend is calculated daily based on a rolling 365-day period, regardless of when you entered the specific tier, therefore you are required to maintain the spend level of the current tier within a rolling 365-day period in order to remain in that tier.
2.13. The date in which your Hype LIMIT’D Spend will drop below your tier level is called your Hype LIMIT’D Anniversary Date. If you have not maintained the amount of Hype LIMIT’D Spend required for your Hype LIMIT’D Level by your Hype LIMIT’D Anniversary Date, we will adjust your tier level accordingly. It is important that you keep track of your Hype LIMIT’D Anniversary Date if you want to maintain your Hype LIMIT’D Level.
2.14. Any cancellations, reversals or returns made on purchases are considered in the calculation of your Hype LIMIT’D Spend, which might result in you dropping below your tier level.
For example, if you have spent $350 in the last 365 days, you would sit in the Silver Level. If $100 of that purchase is cancelled, reversed or returned, your Hype LIMIT’D Spend will reflect that and recalculate to $250, thus meaning you will no longer qualify for the Silver Level and instead will be placed on the Bronze Level.
3. Rewards –
3.1. The Rewards you receive depend on whether you sit within the Bronze, Silver or Gold Tier Level and the number of Points you have earned. This table sets out the Reward value you will be issued, dependent on the Tier Level you sit within & your current Points Balance:
Points Balance to Reward Issued
Every 200 points earned = $20 Reward
Every 200 points earned = $30 Reward
Every 200 points earned = $40 Reward
3.2. On accumulating 200 Points, Hype LIMIT’D Members are automatically assigned a Reward to the value as detailed above for the Tier Level they sit within.
3.3. If you complete a single transaction that results in your Points balance reaching or exceeding multiples of the 200-point denomination, you will receive a single Reward of a higher value. For example, if you are on the Gold tier, and spend $400 in one transaction therefore earning 400 points, you will be issued 1 x $80 Reward, in place of 2 x $40 Rewards. If your transaction is placed online and the delivery of the order is split, this may not be the case & you may instead be issued your Reward(s) in $20 denominations.
3.4. You will receive a notification that a Reward has been applied to your Hype LIMIT’D account via email to the email address you provided us with when you joined the Program. All rewards issued from accumulating 200 points, will have a 5-month expiry valid from the date of issue.
3.5. To redeem a Reward, you must spend $100 or more in a single transaction either in-store or online, excluding shipping costs. Rewards cannot be used for payment of laybys or applied to prior purchases.
3.6. You may not use more than $100 of Rewards points per transaction.
3.7. Your Reward is not transferable, cannot be redeemed for cash, cannot used against prior purchases or used for the purchase of gift cards (physical or electronic).
Using your Reward in-store:
When shopping in-store, you must provide the email address you used when joining the Program in order for your Reward to be applied to your transaction by a Hype DC team member. Your reward can only be used on purchases valued at $100 or more.
Using your Reward online:
When shopping online, you must create an account using the email address supplied when joining the Program and be logged in to your account when checking out, in order for your Reward to be applied to your online transaction. Please note, after you have created your online account, you will be sent a verification email which you need to validate before the account gets created. If you do not validate your email, you will not be able to log into your online account or use your rewards.
Once you are logged in, at the checkout page, your Reward will appear with a prompt to ‘Apply your Reward’ which you must select in order for the Reward to be used as part of payment towards your transaction. Your reward will only apply to orders valued at $100 or more. If you do not select to apply your Reward to the transaction, it will remain unused on your Member account until it expires or is otherwise used.
3.8. Other than any Rewards issued to you, the Hype LIMIT’D Program may give you access to Member competitions and events or may include the allocation of surprise gifts and rewards to your account from time to time. At its sole discretion, we may provide access to these items to some or all Members of the Program. You will be notified via email should any of these apply to your account.
3.9. If you do not adhere to these Terms and Conditions, we reserve the right to cancel your Hype LIMIT’D account and any associated Rewards at any time.
3.10. We reserve the right to withdraw, cancel or vary the Rewards offered to you within the Program at its discretion, including Rewards awarded in error or earned fraudulently. We will make all reasonable efforts to communicate these changes to you via email or the Hype DC Australia website.
3.11. If you redeem a Reward for the purchase of multiple items, the application of that Reward’s value will be split proportionally over the products in the order based on the value of each item. For example, if you purchase a pair of shoes and a pack of socks, you might see the bulk of your $20 reward being applied to your shoes, based on the value of this item being higher.
3.12. If your order is cancelled or you choose to return or exchange a product, we will adjust your Member account so that the correct Reward amount is returned to you. The amount returned will be based on the portion of the reward that was applied to the specific product you are returning, as stated above.
3.13. To access your My Account and see your points balance and rewards you have been issued, use the same email address and create an account via https://www.hypedc.com/au/. We encourage all customers to log in when they visit us online. When shopping online, you must log in using the email address you used when signing up, either by logging in or adding it at the checkout in order to access and use any valid Rewards and see any information relating to your Hype LIMIT’D account.
3.14. You can only earn and redeem Rewards at Hype DC retail stores in Australia and on the Hype DC Australia website (www.hypedc.com/au/).
3.15. You can only redeem rewards from one (1) Hype LIMIT’D account per transaction.
3.16. Certain products and promotions may be excluded from the Program and this will be notified to you where it is applicable via the Terms and Conditions of the specific promotion.
4. Returns / Refunds –
4.1. If you moved tier levels when making a Purchase, because of your Hype LIMIT’D spend reaching or exceeding the spend level required for the next tier & subsequently that purchase is cancelled, reversed or a refund is given, the following paragraph explains how this will be handled:
- If your purchase is cancelled, reversed or returned, this will also be calculated against your Hype LIMIT’D spend, and could result in you dropping below your tier level.
- For example, if you have spent $400, which moves you from Bronze to Silver Level, but $200 of that purchase is cancelled, reversed or returned, your Hype LIMIT’D Spend will reflect that and recalculate to $200, thus meaning you will no longer qualify for the Silver Level and instead will be placed back onto the Bronze Level.
4.2. If you used a Reward when you made your purchase, the total amount you paid will have been reduced. Any refund owing will be processed based on the amount paid for the transaction after any Rewards were applied & the Reward will be returned to your Hype LIMIT’D account.
4.3. If you earnt Points when making your purchase, these Points will be taken off your Points balance when an eligible transaction has been cancelled, reversed or relates to a refund given.
4.4. If your purchase (either in part or in full) is cancelled, reversed or returned & Points were earnt, but the number of those Points did not reach the 200-point threshold, your Points balance will be deducted to the value of the item(s) being returned rounded down to the nearest whole number. For example, if you purchase a $150 item, you will earn 150 points. If your purchase is cancelled, reversed or returned, 150 points will be deducted from your Hype LIMIT’D account.
4.5. If you earnt Points when making a Purchase, and those points reached the 200-point threshold which results in a $20 Reward being granted & subsequently that purchase is cancelled, reversed or a refund is given, the following paragraph explains how this will be handled:
- If your purchase is cancelled, reversed or returned & for which 200 Points or more were earned, your Points balance will be deducted to the value of the item(s) being cancelled, reversed or returned (rounded down to the nearest whole number) but the Reward will remain on your Hype LIMIT’D account.
- For example, if you purchase two items, one for $100 and the other for $120, you will earn 220 points in total. As you have reached the 200-point threshold, you will receive a $20 Reward for that transaction, and 20 points will remain on your Hype LIMIT’D account. When cancelling, reversing or returning this purchase, you will retain the Reward issued, however, 220 points will be deducted from your Hype LIMIT’D account.
5. Your Obligations and Eligibility –
5.1. You must be a resident of Australia to become a member of the Hype LIMIT’D Program.
5.2. You must be 18 years or older and hold a unique and valid email address to be a member of the Hype LIMIT’D Program.
5.3. You can use your Hype LIMIT’D membership at any Hype DC retail store in Australia and at the Hype DC Australia website at https://www.hypedc.com/au/.
5.4. To be eligible for Hype LIMIT’D Program benefits and exclusive offers in-store, you must identify yourself as a Hype LIMIT’D Program Member at the point of sale by providing your name and email address you used when signing up to the Program.
5.5. Employees of the Accent Group are eligible to join but are not eligible to earn or redeem Rewards points. This is exclusively for our customers who don’t get to enjoy all the other benefits of working with us.
5.6. The Hype LIMIT’D program is intended for personal shopping use only. Rewards will only be issued to those we deem to be legitimate personal customers. We reserve the right to reject your Reward/s if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. We reserve the right to withdraw or cancel rewards that we know, or suspect were earned as a result of purchasing goods that are intended for resell or commercial activity. If you have already redeemed these rewards on a purchase, we reserve the right to cancel and refund these orders, followed by removing the rewards from your loyalty account.
5.7. If your Membership is terminated for any reason, your Rewards will no longer be valid and will be rendered null and void.
5.8. Your email address needs to be provided at the point of sale/checkout for the purposes of applying the points to your account for each sale you make.
5.9. Your Hype LIMIT’D Program account is issued by Accent Group and is not transferable to any other person.
5.10. We will not accept any liability for any of your member communications that are misdirected, lost or not received.
5.12. We may, at any time and at its discretion, require you to provide proof of identification (in a form requested by us) to verify the authenticity of your membership and compliance with the Hype LIMIT’D Program Terms and Conditions. Failure to provide proof of identification may result in termination of your membership.
5.13. You are to read these Program Terms and Conditions in conjunction with any additional conditions associated with Rewards, including without limitation the Website Terms and Conditions and other relevant Hype DC Australia Policies and Terms and Conditions.
5.14. It is your responsibility to update your Hype LIMIT’D Program member profile with details of your email address, phone number and postal address, otherwise we may not be able to contact you about your membership, rewards, special offers or entry to competitions or Member events.
5.15. We reserve the right to change, cancel or modify the Terms of your membership, or withdraw the Program, at any time. We will make all reasonable efforts to communicate changes in advance to you via email or the Hype DC Australia website.
6. General –
6.1. To the extent permitted by law, Accent Group and managers of the Hype LIMIT’D program will not be liable for any errors, omissions, delays or disruptions in the operation of the Hype LIMIT’D program and will not be liable for any loss caused by any such errors, omissions, delays or disruptions.
6.2. We may replace or amend the Hype LIMIT’D program offers and these terms and conditions at any time at its discretion. In particular Accent Group reserves the right to change the number of points required to qualify for a voucher and/or the amount of that voucher at any time. Accent Group will use its best endeavours to notify members of any replacement or amendment, but will not be liable if it does not. Accent Group may suspend or terminate the Hype LIMIT’D program at any time without reason or notice. Accent Group will not be liable for any loss or damage that may arise from any suspension or termination.
6.3. References made in these Terms and Conditions to “us”, “we”, “our” or “Accent Group” means Accent Group Limited (ABN 85 108 096 251). Hype DC is a trademark licensed to Accent Group.