Product

Some styles are designed to be worn by both men and women, also known as a unisex style.

A unisex style is essentially a men's style but made available in smaller sizes so that women can also wear them. This is why a unisex style will always show the men's size range primarily.

Each country has their own sizing guide, whether US, UK or EU etc. On the product page, you will be able to toggle between US mens and US womens, UK and EU size guides, based on what size guide you want to use. 

Example : If you usually take a women's US 7 in the Adidas Originals Swift Run, you could also describe the size as a men's US 6, a UK 5.5 or an EU 38.5, whichever way you want to look at it.

What size do I add to my cart? Being a unisex style, the primary size guide will be in US men's sizing. Therefore, you could either:

- Add the US men's 6 to your cart (this will be equivalent to the US women's 7). 

- Toggle the size guide to show US women's size range and add the US women's 7 to the cart. Please note, the cart and invoice will reflect the equivalent US men's (default) size.

Please note: When purchasing a unisex style, your invoice will reflect the US Men's size.

If you still require help with sizing, give our Product Experts a call on 1800 954 514 and press 1 once prompted. Our experts will help you choose the right size and can even place an order securely over the phone for you.

KIDS - TODDLER 

Need tips on breaking in your new shoes? Here's how. 

Get the right fit. 

With wear, your new shoes will stretch widthwise, but not lengthwise. Make sure to have at least 1cm of space from the tip of your longest toe to the front of the shoe. If you have a wide foot, choose a wide fitting style which will allow your toes to spread comfortably. Before ordering online, chat to our Product Experts either via Live Chat or on 1800 954 514 for a virtual fitting. 

Take it slow. 

Start by wearing your new shoes for short periods of time. Begin by wearing them around the house so that you can take them off if your feet ache or they start to rub.   

Tighten the laces. 

It may be tempting to loosen the laces to allow more room inside the shoe, however, tying them up tightly will help to stretch the fabric and speed up the break-in process. 

Grab your thickest socks. 

Wear your thickest socks whilst you break in your new shoes. It will create a thick, padded layer between your feet and your new shoes which will prevent rubbing and blisters. The bulkiness of the socks will also help to stretch the material of the shoe. 

Breaking in your Docs will take time and patience, but everyone goes through it. Read on to discover the ways to make this rite of passage go smoothly -  we've got you covered.

1. Get the perfect fit
If you normally take half a size, we recommend sizing down. The boots should feel tight but not uncomfortable. If the boot feels uncomfortable when you try it on, especially in the width, then it is too small. Docs will soften and stretch as you wear them in - You can check out our size guide for more information.

2. Wear thick socks and keep your laces tight

Wearing thick socks will protect your feet + encourage the leather to warm up + soften faster. Keep your laces tight to encourage the boot to mould to your foot and avoid rubbing.

3. If they're brand new, start with 1-2 hour intervals
Begin by wearing your Docs around the house for short periods of time. Don't attempt a festival or long walk the first time you wear them. Some leathers stretch quicker than others, Nappa, Carpathian and Virginia are some great soft leather options. 

4. Wonder Balsam

To help speed up the process, we recommend using Dr. Marten's Wonder Balsam. This little pot of gold contains a mix of lanolin, beeswax and coconut oil to help soften the leather. It also adds a protective layer and subtle shine to your boots. 

5. Repeat until they're perfect
Follow the mentioned steps above until your boots are soft and shaped to your foot. 

Throughout the years, we've heard all sorts... Let us know how you break in yours! 

Blundstone's unique fit is designed to provide optimum comfort to the wearer so they offer a 30 Day Comfort Guarantee. 

If your new Blundstone's are anything short of comfortable within 30 days of purchase, return them to us and we'll offer you either:

• A full refund
• A footwear exchange up to the original price

This Comfort Guarantee is valid for all Australian customers who purchase a Blundstone product from our online site or from any one of our Hype DC stores. Excludes style 330. 

How do I return them if they're not comfortable?

If you need to return them to us, please return them to the store of purchase along with your receipt. Alternatively, you can post them back to us. Contact us below and send us a photo of your receipt or order number and we'll issue you a returns label within 5 business days. Please let us know:

• Your primary use of the boots 
• The number of days the boots were worn
• The area of the boots which caused discomfort

Your feedback is valuable to Blundstone so that they can continue to improve on the comfort, fit and performance of their products! 

We want you to enjoy your sneakers for as long as possible. Following some simple steps to look after them will keep them looking good, well into the future. 

Do: Clean your sneakers ASAP if they get dirty or wet to prevent any long term damage. 

Do not: Wash your sneakers in the washing machine or use bleach to clean them. Glue and other fastenings can be damaged in the wash. 

1. How to keep your sneakers protected:
   • Use a sneaker protector. It will form a protective layer against dirt and stains. Also makes repeat cleaning easier. We recommend: 
     • Hype DC Sneaker Protector or Sneaker Lab Sneaker Protector 

 2. How to keep your sneakers clean:

• • • • Use a cleaner which is specifically for sneakers. It will help to lift dirt and stains. Sneaker Lab products have a pro-bacterial formula which continues to clean 3 days after application. We recommend:
        • Sneaker Lab Basic Kit - Includes bristle brush and cleaner. #1 team recommendation. 

• • • For on the go cleaning for leather uppers: Sneaker Lab Leather Wipes
    • For on the go cleaning for all other uppers: Sneaker Lab Sneaker Wipes 
    • For total care: Sneaker Lab Premium Kit  - Includes everything you'd possibly need to keep your sneakers fresh. 

Yes, we do! We stock both vegan and non-vegan products at Hype DC.

If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.

Alternatively, you can click through here to browse our vegan range.

Our stock levels are constantly fluctuating, however, if an item is listed on the website it is generally in-stock.

If you want to check stock availability before purchasing, give our Product Experts a call on 1800 954 514. Press option 1 once prompted. They'll be able to check if there is any stock left and even place an order securely over the phone for you.

Alternatively, you can sign up to our mailing list to stay in the loop about any re-stocks. Head over to our website and scroll down to the bottom and enter in your email address.

INFIKNIT is Stance's newest core innovation that guarantees durability for life! Each INFIKNIT sock contains a premium yarn construction that specifically targets areas of high friction for an all-new super strong standard in durability. 

How can I tell if a sock has INFIKNIT? 

Stance socks with INFIKNIT will have an added logo to the inside of the sock welt and will also be specified in the product details online.

INFIKNIT is added to areas that experience the most friction, including heel, toe, forefoot and ankle, depending on the sock style. 

What is the Stance INFIKNIT Guarantee?

Stance INFIKNIT socks have a lifetime guarantee. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair or give you a refund.* If you have an issue, contact our Product Experts below and provide the following information:

1. Your order number or date of purchase and the store you purchased from
2. Photos of all the information on the inside cuff of the sock
3. Clear close-up photo of the problem areas in the sock
4. Photo of the entire pair.

Please note that this is only valid for INFIKNIT products. 

What's next?

Our Product Experts will review your claim and get back to you as soon as possible. If approved, we will offer a replacement pair in the same style. If this style is no longer available, then we will offer a pair of your choice of equal value. 

*Please note that any evidence of deliberate damage or tampering will result in declining of the claim.

We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.

If you or your organisation would like to collaborate with us, please contact stampyourfeet@accentgr.com.au.
If we’d would like to pursue a relationship, we’ll be in touch with next steps.

Thanks again for expressing your interest.

We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.

Accent Group owns the Australasian distribution rights. Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place.

Within our business, we’re actively working on ways to reduce waste and package our product responsibly. This includes (but is not limited to) the use of recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association) who repurpose athletic footwear to create new products, such as gym mats, floors, and playgrounds.

 Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respects and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Customer Experience Team and we’ll investigate the matter.

We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved.

We’re absolutely committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags, to store-wide recycling practices and wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.

With our stores, we're actively working on ways to reduce waste and package responsibly. This includes (but is not limited to), the use of recyclable and/or biodegradable bags and other initiatives such as driving in-store footwear recycling initiatives. We're also working closely with the Australian Sporting Goods Association (ASGA), which repurpose athletic footwear to create new products, such as gym mats, floors and playgrounds.

If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.

We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated.

At Hype DC, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe, ethical, and working conditions. Our Ethical Sourcing Policy is available here.

This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us. If you suspect or see instances of non-compliance with this policy, please let us know and we'll ensure this is investigated.

Accent Group and its related entities are distributors, with manufacturers are based all over the world. Quality, ethics, comfort, style are a priority - we ensure our products and external manufacturers live up to the Hype DC standard.

Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place. If you see or suspect any instances of non-compliance, then please get in contact with our Customer Experience Team and we'll investigate the matter.

Our Product Experts are here to help. Click the "Contact Us" below to connect with the team, either via Live Chat or Email. 

Joining our mailing list gives you access to updates on new styles and campaigns, upcoming releases and competitions. 

To sign up, scroll to the bottom of the website and enter your email address. 

Important to note: Signing up to our mailing list is not the same as having an account. You can create an account here to save your purchase and return history.

We value your honest feedback, whether it's good or bad. It helps us improve our products and service.

Follow this link to contact the team let us know how you're enjoying your purchases or provide feedback on an in-store experience. 

We look forward to hearing from you. 

We're always on the lookout for talented people to join our growing team.

If you'd like to work at Hype DC, please head over to our Careers page for more information on our available positions. Or introduce yourself to a manager in-store! 

Thank you again and good luck.