Product

Introducing Hype at Home, our virtual customer service tool designed to recreate an in-store experience online.

Hype at Home connects you with a Hype DC Product Expert live from one of our Hype DC stores across Australia.

You can video call, chat or text with a dedicated Product Expert from your closest Hype DC store. 

Looking for guidance on fit? Or style advice? You'll receive help in real-time from the comfort of your home. 

We're excited to be bringing you a virtual Hype DC experience.

Keen to try out Hype at Home? You can find out more here. 

Need to reach out to our Customer Experience team? Click the "contact us" button below and our team will be on hand to assist you with your enquiry.

Alternatively, you can also check out the articles in our Help Centre for more information.

Yes, we do! We stock both vegan and non-vegan products at Hype DC.

If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.

Alternatively, you can click through here to browse our vegan range.

We value your honest feedback, whether it’s good or bad. It’s the only way we can improve our products and service.

Please get in touch with the Customer Experience team below.

We’re always keen on positive feedback about our product! Feel free to hit up our social media channels to let people know you’re loving your item!

Alternatively, you can reach out to the Customer Experience team to pass on the good news!

Generally, all material and design information can be found in or under the product description page.

INFIKNIT is Stance's newest core innovation that guarantees durability for life! Each INFIKNIT sock contains a premium yarn construction that specifically targets areas of high friction for an all-new super strong standard in durability.

A few things to note:
 1.It is our most durable fibre to date
2. Our socks are made of a proprietary blend of fibres that adds durability to areas that experience the most friction
3. Products with INFIKNIT typically last longer than products without it.

We also offer a lifetime guarantee on these products. You can find more information about it here.

We stand by our INFIKNIT product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair or give you a refund.* If you have an issue, please contact our Customer Experience team below and provide the following information:

1.Your original order number or date of purchase and the store you purchased from
2. Photos of all the information on the inside cuff of the sock
3. Clear close-up photo of the problem areas in the sock
4. Photo of the entire pair.

Please note that this is only valid for INFIKNIT products. The easiest way to determine whether or not your item is part of the Infiknit collection is that there will be a logo on the inside cuff of the sock.

What's next?

Our Customer Experience team will review your claim and get back to you as soon as possible. If approved, we will offer a replacement pair in the same style. If this style is no longer available, then we will offer a pair of your choice of equal value. 

*Please note that any evidence of deliberate damage or tampering will result in declining of the claim.

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If you'd like to continue shopping, please click here to be redirected back to the website.

Unisex sizing follows the Men’s size curve. For example, you are US Women's 7 however a Men's 5 will show at the checkout and on your order confirmation. In this instance, a US Men's 5 is equivalent to a US Women's 7.

Sizing will vary between each brand. We know that sizing can be quite tricky so we recommend using the size selector which is located on each product page to help determine your correct size. If you already have an existing shoe in the same brand, that's usually a good indicator of the size.

Please note: When purchasing an item from a unisex range or brand, your invoice will reflect the US Men's (default) size.

If you still require help with sizing, give our Product Experts a call on 1800 954 514 and press 1 once prompted. Our experts will help you choose the right size and can even place an order securely over the phone for you.

KIDS - TODDLER