Product
General Questions
-
The shoes I'm hoping to buy have sold out?
If you can not add a size to the cart, and experience the message 'out of stock', then, unfortunately, we are sold out.
We recommend giving our Product Experts a call on 1800 954 514 and press option 1 once prompted.
Our team will be able to look into stock levels for you and check if one of our stores has any stock left. -
What is Hype at Home?
Introducing Hype at Home, our virtual customer service tool designed to recreate an in-store experience online.
Hype at Home connects you with a Hype DC Product Expert live from one of our Hype DC stores across Australia.You can video call, chat or text with a dedicated Product Expert from your closest Hype DC store.
Looking for guidance on fit? Or style advice? You'll receive help in real-time from the comfort of your home.
We're excited to be bringing you a virtual Hype DC experience.Keen to try out Hype at Home? You can find out more here.
READ FULL ARTICLE -
Do you stock any vegan products?
Yes, we do! We stock both vegan and non-vegan products at Hype DC.
If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.
Alternatively, you can click through here to browse our vegan range.
READ FULL ARTICLE -
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.
READ FULL ARTICLE -
How can I tell if an item is in stock?
Our stock levels are constantly fluctuating, however, if an item is listed on the website it is generally in-stock.
If you want to check stock availability before purchasing, give our Product Experts a call on 1800 954 514. Press option 1 once prompted. They'll be able to check if there is any stock left and even place an order securely over the phone for you.
Alternatively, you can sign up to our mailing list to stay in the loop about any re-stocks. Head over to our website and scroll down to the bottom and enter in your email address.
READ FULL ARTICLE -
How many pairs of Limited product can I buy?
As we only receive a small quantity of product for limited releases, we have a strict limit of one pair per customer only.
Be sure to read the release post on Hype DC News for the full details.
Stance INFIKNIT Range
-
What is INFIKNIT and how does it work?
INFIKNIT is Stance's newest core innovation that guarantees durability for life! Each INFIKNIT sock contains a premium yarn construction that specifically targets areas of high friction for an all-new super strong standard in durability.
A few things to note:
1.It is our most durable fibre to date
2. Our socks are made of a proprietary blend of fibres that adds durability to areas that experience the most friction
3. Products with INFIKNIT typically last longer than products without it.
READ FULL ARTICLE
We also offer a lifetime guarantee on these products. You can find more information about it here. -
What is the Stance Infiknit Guarantee?
We stand by our INFIKNIT product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair or give you a refund.* If you have an issue, please contact our Product Experts below and provide the following information:
1.Your original order number or date of purchase and the store you purchased from
2. Photos of all the information on the inside cuff of the sock
3. Clear close-up photo of the problem areas in the sock
4. Photo of the entire pair.Please note that this is only valid for INFIKNIT products. The easiest way to determine whether or not your item is part of the Infiknit collection is that there will be a logo on the inside cuff of the sock.
What's next?
Our Product Experts will review your claim and get back to you as soon as possible. If approved, we will offer a replacement pair in the same style. If this style is no longer available, then we will offer a pair of your choice of equal value.
*Please note that any evidence of deliberate damage or tampering will result in declining of the claim.
READ FULL ARTICLE
Size guides
-
How does unisex sizing work?
Unisex sizing follows the Men’s size curve. For example, you are US Women's 7 however a Men's 5 will show at the checkout and on your order confirmation. In this instance, a US Men's 5 is equivalent to a US Women's 7.
Sizing will vary between each brand. We know that sizing can be quite tricky so we recommend using the size selector which is located on each product page to help determine your correct size. If you already have an existing shoe in the same brand, that's usually a good indicator of the size.
Please note: When purchasing an item from a unisex range or brand, your invoice will reflect the US Men's (default) size.
If you still require help with sizing, give our Product Experts a call on 1800 954 514 and press 1 once prompted. Our experts will help you choose the right size and can even place an order securely over the phone for you.
READ FULL ARTICLE -
What size should I get in Vans?
Please note: All Vans are listed in unisex sizing.You can refer to our size guide below or alternatively, each individual product will have their size guide listed in the description.
UNISEX
US MENS
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
US WOMENS
2.5
3.5
4.5
5.5
6.5
7.5
8.5
9.5
10.5
11.5
12.5
UK
13
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
KIDS - TODDLERUS 3 4 5 6 7 8 9 10 1 UK 2.5 3.5 4.5 5.5 6.5 7.5 8.5 9.5 0.5 EU 18 19 21 22 23.5 24.5 25.5 26.5 16 KIDS - YOUTHUS 10 11 12 13 1 2 3 4 5 6 7 UK 9.5 10.5 11.5 12.5 13.5 1.5 2.5 3 4 5 6 EU 26.5 27.5 29 30.5 31.5 32.5 34 35 36.5 38 39 -
What size Reebok should I get?
Please find sizing specific to Reebok below:UNISEX
US MENS 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 14 US WOMENS 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 13.5 14 14.5 15 UK 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 EU 34.5 35 35.5 36 36.5 37 37.5 38.5 39 40 40.5 41 42 42.5 43 44 44.5 45 45.5 46 47 48.5 MENUS 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 14 UK 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 EU 34.5 35 35.5 36 36.5 37 37.5 38.5 39 40 40.5 41 42 42.5 43 44 44.5 45 45.5 46 47 48.5 WOMENUS 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 12 UK 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 EU 35 35.5 36 37 37.5 38 38.5 39 40 40.5 41 42 42.5 43 -
What size Puma should I get?
Please find sizing specific to Puma below:UNISEX
US MENS 3 4 5 5.5 6 7 8 9 10 11 12 13 14 US WOMENS 5 6 6.5 7 7.5 8.5 9.5 10.5 UK 2 3 4 4.5 5 6 7 8 9 10 11 12 13 EU 35 36 37 37.5 38 39 40.5 42 43 44.5 46 47 48.5 MENUS 4 5 6 7 8 9 10 11 12 13 14 UK 3 4 5 6 7 8 9 10 11 12 13 EU 36 37 38 39 40.5 42 43 44.5 46 47 48.5 WOMENUS 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 UK 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 EU 35 35.5 36 37 37.5 38 38.5 39 40 40.5 41 42 42.5 KIDS - TODDLER
US
4
5
6
7
8
9
10
UK
3
4
5
6
7
8
9
-
What size Nike should I get?
Please find sizing specific to Nike below:UNISEX
US MENS 4 5 6 7 8 9 10 11 12 13 14 US WOMENS 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5 13.5 14.5 15.5 UK 3 4 5 6 7 8 9 10 11 12 13 EU 36 37 38 40 41 42.5 44 45 46 47.5 48.5 MEN
US 5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 13.5 14 15 UK 4 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 14 EU 37 38 38.5 40 40.5 41 42 42.5 43 44 44.5 45 45.5 46 47 47.5 48 48.5 49.5 WOMENUS 4 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 UK 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10.5 EU 35 35.5 36 36.5 37.5 38 38.5 39 40 40.5 41 42 42.5 43 44 44.5 45.5 KIDS - YOUTHUS 1 1.5 2 3 3.5 4 4.5 5 5.5 6 6.5 7 8 9 10 10.5 11 12 13 UK 13.5 1 1.5 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7.5 8.5 9.5 10 10.5 11.5 12.5 EU 32 33 33.5 35 35.5 36 36.5 37.5 38 38.5 39 40 41 42.5 27 27.5 28 29.5 31 KIDS - TODDLERUS 4 5 6 7 8 9 10 UK 3.5 4.5 5.5 6.5 7.5 8.5 9.5 EU 19.5 21 22 23.5 25 26 27 -
What size New Balance should I get?
Please find sizing specific to New Balance below:UNISEX
US MENS 3 4 5 6 7 8 9 10 11 12 13 14 US WOMENS 4.5 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5 UK 2.5 3.5 4.5 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5 13.5 EU 35 36 37.5 38.5 40 41.5 42.5 44 45 46.5 47.5 49 MENUS 4 5 6 7 8 9 10 11 12 13 14 UK 3.5 4.5 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5 13.5 EU 35 37.5 38.5 40 41.5 42.5 44 45 46.5 47.5 49 WOMENUS 4 5 6 7 8 9 10 11 12 13 UK 2 3 4 5 6 7 8 9 10 11 EU 34 35 36.5 37.5 39 40.5 41.5 43 44.5 45.5