Product & Store

Need to reach out to our Customer Experience team? Click the "contact us" button below and our team will be on hand to assist you with your enquiry.

Alternatively, you can also check out our Help Centre for more information.

Yes, we do! We stock both vegan and non-vegan products at Hype DC.

If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.

Alternatively, you can click through here to browse our vegan range.

Any further questions? Feel free to get in contact with our Customer Experience team.

Generally, all material and design information can be found in or under the product description page.

Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.

If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating. 

If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.

Please quote the product name and number as this will help to speed up the process.

Want to stay in the loop about any new releases or promotions?

All information can be found on Hype DC News close to the release date!

We also recommend keeping a watch on our social media channels and subscribe to our mailing list. You can subscribe by heading over to our website and scrolling down to the bottom of the page and popping your email in the Subscribe box.

We value your honest feedback, whether it’s good or bad. It’s the only way we can improve our products and service.

Please get in touch with the Customer Experience team below.

We’re always keen on positive feedback about our product! Feel free to hit up our social media channels to let people know you’re loving your item!

Alternatively, you can reach out to the Customer Experience team to pass on the good news!

We know that sometimes it's difficult figuring out what size to purchase when shopping online. 

If you usually wear a half size, we normally recommend sizing up to the next whole size. You want to have some clearance between your toes and the end of the shoe. 

You can check out our size guide for more information!

If you don't get the size quite right, you're welcome to head into your closest store and exchange for an alternate size, as long as the shoes still meet our Returns Policy. We recommend giving the store a call beforehand to double-check that they have the size you're after in stock.  

Please note that if you purchased with PayPal we won't be able to refund in-store, but we can definitely organize a change of size for you. 

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If you'd like to continue shopping, please click here to be redirected back to the website.

Unisex sizing follows the Men’s size curve.

Sizing will vary between each brand; as we understand sizing can be quite tricky, we recommend using the size selector which is located on each product page to help you determine your correct size. If you already have an existing shoe in the same brand, that's usually a good indicator of the size!

Select a size and you can toggle between Men’s/Women’s/UK/EU to find your size conversion.

 When purchasing an item from a unisex range or brand, your invoice will reflect the US Men's (default) size.

For example, you might be a US Women's 7 however it will show as US Men's 5 at the checkout and on your order confirmation. In this instance, a US Men's 5 is equivalent to a US Women's 7!

Please note that once an order is placed, we cannot make any changes to the sizing! Remember to double-check that you have selected the correct sizing before checking out.

KIDS - TODDLER