What payment methods are accepted?
We currently accept payment via VISA, MasterCard, American Express, PayPal, and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement as Hype DC Pty Ltd.READ FULL ARTICLE
How do I use my credit note?
Our credit notes can only be used in-store. When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.
Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here.READ FULL ARTICLE
My payment didn't work but it's showing on my bank account?
Your order may have been "pre-authorised" for your purchase. A "pre-authorisation" payment is done before completing an order to ensure funds are available. No money is taken from your account, however, in some circumstances this authorisation may show on a bank statement.
If the item sells out before you complete an order (as is common with limited releases), our payment gateway will automatically void these "pre-authorised" payments. Please note, it can take up to 10 working days for this authorisation to disappear from a bank statement, depending on how quickly your banking institution can process the void.READ FULL ARTICLE
Are my credit card details and personal information safe?
At Hype DC we take website and credit card security very seriously. We use high level, 128 bit SSL encryption technology whenever you enter your personal information or payment details on our site. This technology is the most advanced security software currently available for online transactions. We do not under any circumstances store credit card details.
Good to know: To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.
How do Zip single-use cards work?
Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip.
If you wish to shop with us via Zip Pay, head to the Zip App and search for Hype DC. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated.
For a full overview, please see here.
If you need to return your order, your refund will be credited back to your Zip Account.
Please see full instructions here.
If you have any questions or issues, please reach out to the Zip Pay team.READ FULL ARTICLE
What is Afterpay?
Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!
Afterpay is available to all people who:
- Live in Australia;
- Are at least 18 years old
- Can enter into a legally binding contract
- Have a valid and verifiable email address, mobile number; and
- Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.
READ FULL ARTICLE
To find out more and sign up, please visit Afterpay’s website.
How do I use Afterpay online?
Simply choose Afterpay as your payment method at checkout. Your first payment will be taken when you place your order. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase. Your first payment will be taken when you place your order.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.READ FULL ARTICLE
How do I use Afterpay in-store?
Using Afterpay in-store is easy.
Open your Afterpay App to view your available to spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet.
At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.READ FULL ARTICLE
How do I return an Afterpay purchase online?
Take a look at our Returns Policy to make sure your items meet our three main conditions.
When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.
If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled.
If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.
For a comprehensive breakdown of refunds with Afterpay, please see here.
Unfortunately, we are unable to facilitate exchanges online, but you are welcome to return and repurchase.
If you have any further enquiries regarding Afterpay, head to their website for more information.READ FULL ARTICLE
How do I return an Afterpay purchase in-store?
Returning Afterpay purchases in-store is easy. First, take a look at our Returns Policy to make sure your items meet our three main conditions.
When you’re in-store, open your Afterpay app and access your Afterpay card in your Profile tab. Select ‘Return an order’ and 'Refund with Afterpay Card' which will launch the screen to select Apple Pay or Google Pay. Select your Afterpay Card and tap against the reader.
Alternatively, you can select ‘Orders’, open transactions and locate the transaction. Click ‘Return an order’ and tap the card reader to initiate your refund.
You’ll be notified that your refund has been successful and adjustments will be made to your payment schedule.
If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled.
If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.
For a comprehensive breakdown of refunds with Afterpay, please see here.
Exchanges can be facilitated in-store for items of the same value only.
Please note: Refunds cannot be initiated via the Digital Wallet. They must be initiated via the Afterpay App.
If you have any further enquiries regarding Afterpay, head to their website for more information.READ FULL ARTICLE
What is Paypal?
What is PayPal?
PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, thus keeping your card details private.
PayPal Pay in 4
- PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
- Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after.
- Repayments are made automatically from your PayPal account.
How do I use PayPal?
- You will need to set up an account with PayPal which is linked to your card or bank account.
- Select PayPal as your method of payment at the checkout.
- A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction.
- Once payment is confirmed, a confirmation page will appear along with your order number.
What are the advantages of using PayPal with my Hype DC order?
- No need to enter your card details every time you make a purchase online.
- Your card details are kept private from the vendor.
- PayPal offer reimbursement of return shipping fees if you need to send something back to us. You can make up to 8 claims per year! More info here.
What is PayPal Free Returns?
If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.
How to get your money back on return shipping
- Login to your PayPal account and activate "Refunded Returns" before shopping and paying with PayPal.
- Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
- Once approved, your refund will appear in your PayPal account, typically within 5 business days.
What's not included?
- Any items that haven't been paid for in full with your PayPal account.
- Any products excluded from our Returns Policy.
Activate Refunded Returns now.
Can I purchase a Hype DC Gift Card online?
Give the gift of a Hype DC eGift Card. Redeemable at any Hype DC Australia store or online at hypedc.com/au.
Just a few steps
- Choose the eGift Card design and value
- Add a personal touch with a message
- Enter your contact, delivery and payment details
- Your eGift Card will be sent to your nominated email address
Redeeming onlineREAD FULL ARTICLE
Enter the eGift Card number and PIN at the checkout.
Present your eGift Card on your mobile device to our in-store team.
Please note: Gift Cards are sent as inactive and will be activated 24 hours after purchase. The Gift Card value must be between $20 & $999. Gift Cards are valid for 3 years from the issue date.
Please see our Gift Card Terms & Conditions here.
What is my Gift Card balance?
To check your Hype DC Gift Card balance and expiry date, click this link and enter your card number and PIN.
How do I apply my Hype DC Gift Card to my online order?
A Hype DC Gift Card can be used online for full or partial payment of an order.
In the final payment stage of the secure checkout select the “Enter Gift Card”. This will expand and the necessary section to fill in the Gift Card number and PIN will appear. Once the numbers have been entered simply click 'Apply Gift Card'.
If the Gift Card balance covers the entire order you will be able to place the order. If there is a remaining balance to pay simply scroll down and choose another payment method (PayPal, Credit Card, Afterpay).READ FULL ARTICLE
I have a Hype DC eGift Card, can I use it in-store?
Yes, simply head into your nearest Hype DC store and present your digital Gift Card. Our in-store team will scan the barcode which will apply the gift card amount to your purchase.READ FULL ARTICLE
Can I return or get a refund on a gift card?
Gift Cards will be refunded back onto a new one.
Please note: Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.
Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.READ FULL ARTICLE
What are the Hype DC Gift Card Ts & Cs?
Hype DC Gift Cards can be purchased in-store and online and are redeemable at any Hype DC retail store in Australia or online at www.hypedc.com/au/.
Gift Card value must be between $20 and $999.
Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card.
Any balance that remains on the Gift Card after expiry will not be available for use.
Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other Gift Cards.
The value shown on a Gift Card includes GST.
Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.
Gift Cards should be treated like cash.
Lost or stolen Gift Cards will not be replaced or refunded.
Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.
Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.
We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.READ FULL ARTICLE
Do you offer a sign up discount code?
Hype DC Australia does not offer a sign up or first-time buyer discount code. Join our mailing list to be the first to know about any promotions or offers! To sign up, scroll to the bottom of the website and enter your email address.
Do you have a student discount?
Students can get FREE, instant access to 10% student discounts through UNiDAYS.
How does it work?
Simply head to UNiDAYS and click on 'Join Now' or 'Log In'.
For instant access to this discount, you must register and verify your student status with UNiDAYS.
What can I use the discount for?
The discount can only be used for full-priced items. It cannot be used in conjunction with any other offer.
Am I eligible for UNiDAYS?
- You must be over the age of 16 years old. If you are under 16 years, you are not permitted to use the service. By using this service, you confirm that you are at least 16 years of age.
If you have any issues applying your UNiDAYS discount, please reach out to their team here.
READ FULL ARTICLE
For further information on our terms and conditions, please find it here.
Why isn't my discount code working?
Having difficulty applying a discount code? Here’s what you can do:
- Ensure that you're entering the code in the correct place.
Apply your promo code in the "Promo Code" box when checking out.
- Check that your item(s) meets the Terms & Conditions listed on the promotion. This may include:
- Sale or product exclusions - Sale items are often excluded from promotions
- Minimum spend amount
- Inability to be used in conjunction with other offers
- Double check the promo code’s spelling and expiry date. Our discount codes are case sensitive.
Followed the above instructions and still not working? Get in touch with our Product Experts here with screenshots of your cart and error message. We will do our best to troubleshoot this for you.
- Ensure that you're entering the code in the correct place.
How do I apply a discount code?
Where to apply the discount code:
Once you've added the item to your cart, select the "View Cart" option and enter the code in the "Add Promo" section before selecting "Proceed to Checkout".
Other things to note:
- Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
- Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.
What is ShopBack?
ShopBack is a cashback reward program that allows you to earn cashback when you shop online through them. Each time you make a transaction, you get a percentage of your money back.
ShopBack redemptions may take up to 48 hours to redeem with a claim time up to 75 days.READ FULL ARTICLE
How can I find my order number?
Your order number will be in the subject line of your confirmation email and will begin with #HYPAU.
When entering your order number into our returns portal, make sure to leave out the #, or your order number will not be recognised!
How do I get a tax invoice for my online order?
A tax invoice will be emailed to you, along with your order confirmation, shortly after you place your order online. You can save this email as a pdf, or print it if a hard copy is required.
We can resend an invoice if you need it, just get in touch with our Customer Experience Team below.READ FULL ARTICLE
Are the items in my cart reserved?
Adding shoes or items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items.
Please note: If the item is in high demand, it is possible that we may run out of stock before you confirm your purchase, despite being available when you added them to your shopping cart.
To speed up the purchasing process and save time on future orders, create a Hype DC account.READ FULL ARTICLE
How do I place an online order?
Placing an online order is easy! Follow our easy step by step guide below.
Would you prefer to speak to someone instead? Give our Product Experts a call on 1800 954 514
They'll be able to help you with your size and securely place an order for you!
If you prefer not to call, hit up our Product Experts via our live chat channel.
HOW TO PLACE AN ONLINE ORDER
Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.
Step 2: Select the style you wish to purchase.
Clicking into the style, you'll be able to view a description of the shoe and product details
If you're unsure about the right size, you can view our size chart!
Interested in this item? Select a size and then "Add To Cart".
Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!
You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:
"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.
Step 3: Complete the order
We accept all secure payment methods! Click here for more information.
You'll be asked to either:
- Enter your email address OR
- Log into your existing account
You can also enter your coupon or discount code here.
Follow the prompts and fill out all the required fields.
Once done, the last step is to review your details to make sure they're correct.
Press "Place Order". You're done!
Having difficulties placing your order? No worries! Our Product Experts are available to help over the phone on 1800 954 514
Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).
Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.
Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.
I can’t checkout?
If you're having difficulty placing an order, please try the following or call our Product Experts on 1800 954 514. Our team can place the order securely over the phone for you.
- Remove the items from your cart, refresh your browser and try the purchase again
- Clear your browsing data and cookies and refresh the page
- Switch to another browser or device to place the order
Before re-attempting to place your order, please check your bank account and inbox to see if any funds have been deducted or if you've received a confirmation email. If so, your order has been successfully placed - our site just experienced a glitch!
Can I place an order over the phone?
Yes. We're able to help you place an order over the phone.
Contact us on 1800 954 514 and press 1. Our Product Experts will be able to assist in placing your order.
What is Hype LIMIT'D and how do I sign up?
As a HYPE LIMIT’D member, every dollar spent earns you 1 point. For every 200 points earned, you’ll receive a reward. The value of this reward depends on the level that you’re in! Levels are calculated based on your registered spend within a rolling 12 month period.
Levels Registered Spend Rewards Bronze Level Spend $0 to $299 within 12 months Every 200 points = $20 reward Silver Level Spend $300 to $599 within 12 months Every 200 points = $30 reward Gold Level Spend $600 + within 12 months Every 200 points = $40 reward
Want to join Hype LIMIT'D?
To create an account, visit us in-store or sign up online here.
To ensure we capture your spend, please provide your account email when shopping in-store or log in before making an online purchase. If this step is forgotten, unfortunately your account cannot be updated.READ FULL ARTICLE
When will I receive my Hype LIMIT'D Reward and how do I redeem it?
When will I receive my reward?
Once your order is processed and packed by our fulfilment team, please allow 24 hours for earned rewards to reflect in your account.
Please note, if you purchase multiple items, your order may be split and fulfilled from different locations! Your points will update as each order is processed.
How can I redeem my reward?
If you’re shopping in-store, simply provide your account email address. Our team will apply your available reward(s) to your purchase.READ FULL ARTICLE
If you’re shopping online, you’ll need to log into your online account. You can apply as many rewards as you have available during the payment stage at checkout. Click ‘apply’ to redeem, and your cart will automatically update.
I signed up to Hype LIMIT'D and made a purchase in-store but I can't log in online?
Signing up in-store will not automatically create an online account, as a password is required.
Simply sign up in both places using the same email address - your accounts will merge.
All registered in-store and online purchases accrue points. Though in-store purchases cannot be viewed in your online account, your level and reward balance can!
Our Store and Customer Experience teams are here to help if you’d like more information on your Hype LIMIT'D account balance.
What happens if I return an item purchased with a Hype LIMIT'D reward?
If you return an item purchased with a reward, its value will be reimbursed as a new one! The points you originally earned will be deducted, but your reward will automatically be added back into your account.READ FULL ARTICLE
Please note, rewards are applied proportionally across the products in your cart (based on the value of each item). If you return part of your order, you'll receive a partial reward refund to redeem on your next purchase.
Hype LIMIT'D Loyalty Program Terms & Conditions
Hype DC LIMIT’D (Australia) Loyalty Program Terms and Conditions –
- Membership –
You are opting in to receive marketing communications via email, mail, SMS and telephone from Hype DC Australia. To stop receiving those communications from Hype DC, you can choose to opt out after receiving an email or SMS via the opt-out function located at the bottom of every communication sent to you. Alternatively, you can send us a message via our Help Centre or call us on 1800 875 275.
Please note when opting out via the unsubscribe link within Hype DC marketing emails, you are opting out from email marketing communications only. When opting out of Hype DC SMS marketing communications via the opt out link function, you are opting out of SMS marketing communications only. To opt out of mail or all other forms of marketing, please send us a message via our Help Centre or call 1800 875 275.
When you choose to opt out from receiving marketing communications you will no longer receive notification of any Hype LIMIT’D Program promotions through that channel, and you forgo access to member offers, events, gifts and competitions.
1.2 There are 2 methods of entry into the Program:
Method 1 – Existing Subscriber >
If you are an existing subscriber to the Hype DC Australia marketing database, and you have a unique customer ID (allocated to you after making a purchase with Hype DC Australia), you will be contacted by Hype DC regarding your inclusion in the Program as an existing subscriber. You will have the opportunity to notify Hype DC if you don’t want to be included in the Hype LIMIT’D Program.
If you join the Hype LIMIT’D Program via this method, you will be added onto the bronze tier of the program, and 100 bonus points will be assigned to your Member account.
If you choose to opt-out of inclusion in the Hype LIMIT’D Program via this method, you may choose to join the Hype LIMIT’D Program at a later date via Method 2.
If you are an existing Hype DC subscriber who does not have a unique customer ID, you will be notified of the Hype LIMIT’D Program via an email from Hype DC Australia and will be prompted to join as a New Member.
Method 2 – New Member >
If you are a new customer to Hype DC Australia, you will be prompted to join the Hype LIMIT’D Program as a New Member. You will be entered into the Program using the email address you provided at sign up and will be issued 100 bonus points will be assigned to your Member account after joining the Program.
1.3 You must be a resident of Australia to become a member of the Hype LIMIT’D Program.
1.4 You must be 18 years or older and hold a unique and valid email address to be a member of the Hype LIMIT’D Program.
1.5 Employees of the Accent Group are not eligible to join. This is exclusively for our customers who don’t get to enjoy all the other benefits of working with us.
1.6 The Hype LIMIT’D program is for personal shopping only – Rewards will only be issued to those we deem to be legitimate personal customers. We reserve the right to reject your Hype LIMIT’D Reward/s if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business.
1.7 You can use your Hype LIMIT’D membership at any Hype DC retail store in Australia and at the Hype DC Australia website at www.hypedc.com/au.
1.8 To be eligible for Hype LIMIT’D Program benefits and exclusive offers in-store, you must identify yourself as a Hype LIMIT’D Program Member before purchase by providing the name and email address you used when signing up to the Program. When shopping online, you must log in using the email address you used when signing up, in order to access and use any valid Rewards and see any information relating to your Hype LIMIT’D account.
1.9 Your Hype LIMIT’D Program account is issued by Hype DC and is not transferable to any other person.
1.10 Hype DC will not accept any liability for any of your member communications that are misdirected, lost or not received.
1.12 Hype DC may, at any time and in its discretion, require you to provide proof of identification (in a form requested by Hype DC) to verify the authenticity of your membership and compliance with the Hype LIMIT’D Program Terms and Conditions. Failure to provide proof of identification may result in termination of your membership.
1.13 You are to read these Program Terms and Conditions in conjunction with any additional conditions associated with Rewards, including without limitation the Website Terms and Conditions and other relevant Hype DC Policies and Terms and Conditions.
1.14 It is your responsibility to update your Hype LIMIT’D Program member profile with details of your email address, phone number and postal address, otherwise Hype DC may not be able to contact you about your membership, rewards, special offers or entry to competitions or Member events.
1.15 Hype DC reserves the right to change, cancel or modify the Terms of your membership, or withdraw the Program, at any time. Hype DC will make all reasonable efforts to communicate changes in advance to you via email or the Hype DC website.
- Points & Tiers
2.1 Members will earn Points on all purchases they make at any of Hype DC Australia stores or online where they identify themselves when making that purchase, by providing their full name & email address in-store, or by logging into their Hype LIMIT’D Member account online.
A Member will receive 1 Point for every $1 spent, rounded down to the nearest dollar ($). Points can only be added to the Hype LIMIT’D account used at the time the purchase was made.
Points are converted to Rewards as outlined in Section 3, whilst your Hype LIMIT’D Spend determines the Tier Level you sit within as outlined below.
You attain status in the Hype LIMIT’D Tier Levels by purchasing from Hype DC retail stores in Australia and online at the Hype DC Australia website (www.hypedc.com/au).
Your Hype LIMIT’D Spend includes all of your valid Hype DC purchases taken into consideration for the previous 365 days.
This table sets out how much you need to spend at our Hype DC Australia retail stores and/or the Hype DC Australia website over a 365-day period (known as your Hype LIMIT’D Spend) to reach each Hype LIMIT’D Tier Level:
Required Hype LIMIT’D Spend over previous 365 days
$300 - $599.99
$600 or more
Reward redemption does not accumulate towards your Hype LIMIT’D Spend and therefore does not accumulate Points. For example, if you purchase an item valued at $100 and use $20 Hype LIMIT’D Reward value when making payment for that purchase, your Hype LIMIT’D Spend for that purchase is $80 and you will be assigned 80 Points to your Hype LIMIT’D Member account.
2.2 Our system will calculate your Hype DC LIMIT’D Spend daily.
This means that, on any day, your Hype LIMIT’D Spend will include purchases made in-store for the last 365 days until the end of the previous day.
For any online purchases placed with Hype DC Australia, your Hype LIMIT’D Spend is calculated on the date following when your purchase is shipped, not the date you place the order.
This means that if, for example, your parcel is not shipped until 2 days after you place your order, your purchase will not be included in your Hype LIMIT’D Spend until 3 days after you placed that order.
We will upgrade your Hype LIMIT’D Level as soon as our system shows that your Hype LIMIT’D Spend has reached the required level.
We will downgrade your Hype LIMIT’D Tier Level at the times set out in the paragraph below.
Your Hype LIMIT’D spend is calculated daily based on a rolling 365-day period, regardless of when you entered the specific tier, therefore you are required to maintain the spend level of the current tier within a rolling 365-day period in order to remain in that tier.
The date in which your Hype LIMIT’D Spend will drop below your tier level is called your Hype LIMIT’D Anniversary Date. If you have not maintained the amount of Hype LIMIT’D Spend required for your Hype LIMIT’D Level by your Hype LIMIT’D Anniversary Date, we will adjust your tier level accordingly. It is important that you keep track of your Hype LIMIT’D Anniversary Date if you want to maintain your Hype LIMIT’D Level.
Any cancellations, reversals or returns made on purchases are considered in the calculation of your Hype LIMIT’D Spend, which might result in you dropping below your tier level.
For example, if you have spent $350 in the last 365 days, you would sit in the Silver Level. If $100 of that purchase is cancelled, reversed or returned, your Hype LIMIT’D Spend will reflect that and recalculate to $250, thus meaning you will no longer qualify for the Siler Level and instead will be placed on the Bronze Level.
- Rewards –
3.1 The Rewards you receive depend on whether you sit within the Bronze, Silver or Gold Tier Level and the number of Points you have earned.
This table sets out the Reward value you will be issued, dependant on the Tier Level you sit within & your current Points Balance:
Points Balance to Reward Issued
Every 200 points earned = $20 Reward
Every 200 points earned = $30 Reward
Every 200 points earned = $40 Reward
On accumulating 200 Points, Hype LIMIT’D Members are automatically assigned a Reward to the value as detailed above for the Tier Level they sit within.
If you complete a single transaction that results in your Points balance reaching or exceeding multiples of the 200 point denomination, you will receive a single Reward to a higher value. For example, if you are on the Gold tier, and spend $400 in one transaction therefore earning 400 points, you will be issued 1 x $80 Reward, in place of 2 x $40 Rewards. If your transaction is placed online and the delivery of the order is split, this may not be the case & you may instead be issued your Reward(s) in $20 denominations.
You will receive notification that a Reward has been applied to your Hype LIMIT’D account via email to the email address you provide us with when you join the Program. All rewards issued from accumulating 200 points, will have a 6-month expiry valid from the date of issue.
3.2 To redeem a Reward as either an Existing Subscriber or New Member, you must spend $100 or more in a single transaction either in-store or online, excluding shipping costs. Your Reward cannot be used for payment of laybys or applied to prior purchases.
Your Reward is not transferable, cannot be redeemed for cash or used for the purchase of gift cards (physical or electronic).
Using your Reward in-store:
When shopping in-store, you must provide the email address you used when joining the Program in order for your Reward to be applied to your transaction by a Hype DC team member. Your reward can only be used on purchases valued at $100 or more
Using your Reward online:
When shopping online, you must create an account using the email address supplied when joining the Program and be logged in to your account when checking out, in order for your Reward to be applied to your online transaction. Please note, after you have created your online account, you will be sent an email verification email which you need to validate before the account gets created. If you do not validate your email, you will not be able to log into your online account or use your rewards.
Once you are logged in, at the checkout page, your Reward will appear with a prompt to ‘Apply your Reward’ which you must select in order for the Reward to be used as part of payment towards your transaction. Your reward will only apply on orders valued at $100 or more. If you do not select to apply your Reward to the transaction, it will remain unused on your Member account until it expires or is otherwise used.
3.3 Other than any Rewards issued to you, the Hype LIMIT’D Program may give you access to Member competitions and events or may include the allocation of surprise gifts and rewards to your account from time to time. At its sole discretion, Hype DC may provide access to these items to some or all Members of the Program. You will be notified via email should any of these apply your Hype LIMIT’D account.
3.4 If you don’t adhere to these Terms and Conditions, Hype DC reserves the right to cancel your Hype LIMIT’D account and any associated Rewards at any time.
3.5 Hype DC reserves the right to withdraw, cancel or vary the Rewards offered to you within the Program at its discretion, including Rewards awarded in error or earned fraudulently. Hype DC will make all reasonable efforts to communicate these changes to you via email or the Hype DC Australia website.
3.6. The Hype LIMIT'D program is intended for personal shopping use only. Hype DC reserves the right to withdraw, or cancel rewards that we know or suspect were earned as a result of purchasing goods that are intended for resell or commercial activity.
3.7 If your Membership is terminated for any reason, your Rewards will no longer be valid and will be rendered null and void.
3.7 If you redeem a Reward for the purchase of multiple items, the application of that Reward’s value will be split proportionally over the products in the order based on the value of each item. For example, if you purchase a pair of shoes and a pack of socks, you might see the bulk of your $20 Reward being applied to your shoes, based on the value of this item being higher.
If your order is cancelled or you choose to return or exchange a product, Hype DC will adjust your Member account so that the correct Reward amount is returned to you. The amount returned will be based on the portion of the reward that was applied to the specific product you are returning, as stated above.
3.8 You can view your Rewards at any time by logging in to your Member account on the Hype DC Australia website.
3.9 You can only earn and redeem Rewards at Hype DC retail stores in Australia and on the Hype DC Australia website (www.hypedc.com/au).
3.10 You can only redeem rewards from one (1) Hype LIMIT’D Member account per transaction.
3.11 Certain products and promotions may be excluded from the Program and this will be notified to you where it is applicable via the Terms and Conditions of the specific promotion.
- Returns / Refunds
If you used a Reward when you made your purchase, the total amount you paid will have been reduced. Any refund owing will be processed based on the amount paid for the transaction, after any Rewards were applied & the Reward will be returned to your Hype LIMIT’D account.
If you earnt Points when making your purchase, these Points will be taken off your Points balance when an eligible transaction has been cancelled, reversed or relates to a refund given.
- If your purchase (either in part or in full) is cancelled, reversed or returned & Points were earnt, but the number of those Points did not reach the 200 point threshold, your Points balance will be deducted to the value of the item(s) being returned rounded down to the nearest whole number.
For example, if you purchase a $150 item, you will earn 150 points. If your purchase is cancelled, reversed or returned, 150 points will be deducted from your Hype LIMIT’D account.
If you earnt Points when making a Purchase, and those points reached the 200 point threshold which results in a $20 Reward being granted & subsequently that purchase is cancelled, reversed or a refund is given, the following paragraph explains how this will be handled:
- If your purchase is cancelled, reversed or returned & for which 200 Points or more was earned, your Points balance will be deducted to the value of the item(s) being cancelled, reversed or returned (rounded down to the nearest whole number) but the Reward will remain on your Hype LIMIT’D account.
For example, if you purchase two items, one for $100 and the other for $120, you will earn 220 points in total. As you have reached the 200 point threshold, you will receive a $20 Reward for that transaction, and 20 points will remain on your Hype LIMIT’D account. When cancelling, reversing or returning this purchase, you will retain the Reward issued, however, 220 points will be deducted from your Hype LIMIT’D account.
If you moved tier levels when making a Purchase, because of your Hype LIMIT’D spend reaching or exceeding the spend level required for the next tier & subsequently that purchase is cancelled, reversed or a refund is given, the following paragraph explains how this will be handled:
- If your purchase is cancelled, reversed or returned, this will also be calculated against your Hype LIMIT’D spend, and could result in you dropping below your tier level.
- For example, if you have spent $400, which moves you from Bronze to Silver Level, but $200 of that purchase is cancelled, reversed or returned, your Hype LIMIT’D Spend will reflect that and recalculate to $200, thus meaning you will no longer qualify for the Siler Level and instead will be placed back onto the Bronze Level.
How do I update my account details or reset my password?
Need to update your details?
Login to your customer account and click into 'My Account'.
Select edit and update your account information as required.
Need to reset your password?
Click here and enter your email address. We'll send you a link to reset your password. Alternatively, login to your customer account and select 'Change Password'.
Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.READ FULL ARTICLE
What are your Terms & Conditions?
TERMS AND CONDITIONS
1. General & Disclaimer
1.1. In these Terms & Conditions (“T&Cs”), “We”, “Us”, “Our”, “Hype DC” or “hypedc.com” means Hype DC Pty Ltd trading as Hype DC (ABN 16 081 432 313), its subsidiaries and associates (unless otherwise stated).
1.2. This website, and our online store (our “Website”), is a channel for customers to place orders for products we have available for purchase.
1.3. We will not be liable if, for any reason, the Website is not available at any time, for any period of time. We reserve the right to limit or restrict access to certain functionality, webpages, or the entirety of the Website.
1.4. While the information contained in the Website is believed to be accurate and current, it is provided by Hype DC in good faith on an "as is" basis. Hype DC, its directors, officers or employees make no representation or warranty as to the reliability, accuracy or completeness of the information contained on the Website, and none of them accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in the Website.
1.5. You may have rights under Australian Consumer Law, and these T&C’s do not exclude any rights you have under Australian Consumer Law, or any applicable state/territory legislation.
1.6. To the extent (if any) that the content of the website does not satisfy the laws of a country other than Australia, it is not directed to persons in those countries and they should not use the website.
2.1. Hype DC website and online store (collectively, our “Website”) is owned and operated by Hype DC Pty Ltd trading as Hype DC (ABN 16 081 432 313)
2.2. Access and use of the Hype DC website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out herein (our “T&Cs”).You should read them thoroughly before using our website and online store, or any goods and services provided through our website (collectively, our “Services”). Your use of the Hype DC website constitutes your agreement to the T&Cs.
2.3. Hype DC reserves the right to amend the T&Cs at any time and without notice to you. Hype DC may change the T&Cs from time to time, and your continued use of the Hype DC Website after any amendment becomes effective constitutes an agreement by you to abide, and be bound by, the T&Cs, as so amended. We will always publish a link to our current T&Cs from the website homepage at hypedc.com
2.4. These Terms & Conditions shall be governed by and construed in accordance with the laws of the state of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of the state of New South Wales, Australia.
3.1. The Products available on the Website are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years and any other persons who are legally prohibited from entering into binding contracts.
4. Orders, Pricing & Availabilty
4.1. Prices displayed within this Website are shown in Australian dollars (AUD) and include GST where applicable. Pricing on a product detail webpage may not include delivery charges (if applicable). Please read the Shipping & Returns details contained within this website for more information regarding delivery charges.
4.2. Any Order placed by You in the manner described in this website is an offer to purchase a particular Product for the price (including the delivery and other charges and taxes) specified in this Website at the time you place your order on these Terms & Conditions.
4.3. Hype DC reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.
4.5. Prices of products and services, as well as delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability. All pricing on our website is available online only, and is not transferable in-store, or vice versa, on occasion where pricing differs between the two.
4.6. Prices displayed on this website are inclusive of GST applied at the rate of 10%. You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any product or services acquired or ordered by you from this website.
5.1. Payment is required at the time of purchase and placement of your order. Payment is charged/debited at the end of the complete check-out process. You will not be charged prior to the final step, and can choose not to proceed at any time before payment is taken.
5.2. We accept payment via Visa, Mastercard, American Express (AMEX), PayPal and Hype DC Gift Cards and Vouchers. You must comply with the applicable T&Cs of these providers.
5.3. To use a Gift Card online, please ensure you have a valid Gift Card.
6. Fraud Protection
6.1. Hype DC carries out activity to protect you, and our interests, from fraudulent orders and payments. A representative from Hype DC may contact you directly as part of this protection process.
6.2. If Hype DC determines an order is potentially fraudulent, we will not dispatch goods until we are satisfied that cardholder identification has been achieved and our Fraud Protection Process has been completed.
6.3. If you believe you have been a victim of fraud, please call our Customer Experience team on 1800 954 514 (press option 4 once prompted) or fill out the contact form here so we can escalate the issue appropriately.
7.1. Please read the Refunds & Returns Policy contained within this website for refund details. Our Refunds & Returns Policy outlines the circumstances that a refund will be available to you.
In the event Hype DC requests your bank account details to issue a refund, Please ensure you provide the correct BSB and Account Number. Your refund may be delayed if the incorrect details cause the refund to bounce. We are not liable for any refunds processed into the wrong account due to incorrect information provided.
8.1. Please read the Delivery Information contained within this website.
8.2. Delivery times are indicative only, and Hype DC will not be liable for any failure to observe these delivery times.
9. Risk and Title
9.1. Hype DC will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service.
9.2. You should consider whether you need to obtain any suitable insurance.
10. E-Newsletter Sign-Up
10.1. Subscribing to Hype DC e-newsletter is not compulsory, and you can unsubscribe at any time.
10.2. We will never sell or share your information with third parties.
11. Online Account
11.1. Hype DC offers the ability for you to create an Online Hype DC Account.
11.2. You must provide true and factual information when creating an Online Account. You must keep your username and password confidential at all times. Hype DC is entitled to assume that anybody accessing your account using your confidential username and password is you.
11.3. Be aware that others may access your account and private information if you do not sign-out before ending your session with Hype DC. Be particularly cautious when using public computers or devices that do not automatically log you out when you exit your browser.
12. Limitation of Liability
12.1. Hype DC will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if Hype DC has been advised of the possibility of such damages.
12.2. Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability of Hype DC for any breach of such term, condition or warranty shall be limited, at the option of Hype DC to any one or more of the following:
If the breach relates to goods:
• the replacement of the goods or supply of equivalent goods;
• the repair of such goods;
• the payment of the cost of replacing the goods or of acquiring equivalent goods; or
• the payment of the cost of having the goods repaired;
If the breach relates to services:
• the supplying of the services again; or
• The payment of the cost of having the services supplied again.
14.1. All content displayed on this site, including (but not limited to): all text, graphics, logos, names and trademarks (collectively, “Our Content”) is the property Hype DC, or the property of their respective owners, and are protected by copyright, trademark and other intellectual property laws.
14.2. Except as permitted by the Copyright Act 1968 (Cth) no part of the website or Our Content may be reproduced, adapted, performed/presented in public or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of Hype DC.
15. Third party content, User content and Your content
15.1. At times the Website may contain links to other websites, which are not operated by us (“Linked Sites”). We may also provide embedded content hosted and controlled by third party providers (“Embedded Content”). Hype DC has no control over Linked Sites and Embedded Content, and as such accepts no responsibility for them or any loss or damage to you that may arise from using them. Your use of Linked Sites or Embedded Content is entirely your choice and responsibility, and is subject to the T&Cs of Linked Sites and Embedded Content.
15.2. Hype DC does not endorse, promote or recommend any the operators, or any person, organisation or corporation, associated with Linked Sites and Embedded Content unless explicitly stated.
15.3. At times you may be able to provide, contribute, upload and publish (collectively, “Publish”) your own data, content or materials (“User Content”) to, or through, our Website and associated websites (eg. our Blog, Facebook page, etc). User Content could include text, images, information, or comments, Published via email, comment, blog, enquiry, social media platforms, third-party partnerships and plug-ins, or other means.
15.4. You own any User Content that you Publish on Hype DC Website (“Your Content”). Other users own any User Content they publish to Hype DC Website. Hype DC reserves the right to moderate, deny or remove any User Content, at any time, without explanation. We are not obliged to use, maintain or display your User Content.
15.5. Your content must not include:
• Content that you do not have the right to disclose under law, or an obligation you have to a third party (such as confidentiality agreements)
• Content that reveals private information, such as your or another person’s identity; or sensitive information, including names, email addresses, phone numbers or addresses.
• Content that infringes, or could possible infringe, the rights (including intellectual property rights, copyrights and trademarks) of others.
• Content that can be interpreted by others as being harmful, threatening, abusive, harassing, vulgar, obscene, defamatory, misleading, an invasion of privacy, immoral or otherwise offensive or illegal.
15.6. You are personally responsible and liable for Your Content. By uploading and publishing Your Content you acknowledge that it does not contain any confidential information, and may be seen by others.
15.7. You are not entitled to any payment or compensation from Hype DC for our use of Your Content, or any User Content.
15.8. You can request removal of any User Content you Publish at any time by emailing us at firstname.lastname@example.org. Please ensure the subject line of your email is “ATTN: Online Content Manager – User Content”.
15.9. You can report violations of the third-party and user content terms by emailing us at email@example.com. Please ensure the subject line of your email is “ATTN: Online Content Manager – User Content”.
16.1. Hype DC does not represent that any information (including any file) aobtained from or through the website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.
16.2. Hype DC will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether by negligence or otherwise, which may result directly or indirectly from any such information. To the extent that any liability may be imposed on Hype DC it shall be limited to the cost of re-supplying that information.
17. Promotions, Promotional Vouchers and Coupon Codes
17.1. From time to time, Hype DC may hold promotions such as special offers and discounts in-store or online at our Website. These promotions may be provided across both our in-store and online channels, but may also be limited to in-store or online channels only. Please note that promotions in-store may be different to promotions online. We recommend that customers check the terms of each promotion in order to avoid disappointment.
17.2. On our Website, “Promotional Voucher”, “Gift Voucher” and “Store Credit” are used interchangeably. “Coupon Codes” and “Promo Codes” are also used interchangeably.
17.3. Please note that there is a distinction between a “Gift Voucher” and "Gift Cards/e-Gift Cards". This section only relates to “Gift Vouchers”, not “Gift Cards/e-Gift Cards”
17.4. We accept Promotional Vouchers and Coupon Codes as payment, or partial-payment, for certain or specified purchases online. It is your responsibility to read the specific details about your Promotional Voucher or Coupon Code as provided with your Promotional Voucher or Coupon Code. These additional terms may outline what your Promotional Voucher or Coupon Code can or cannot be used for, whether it has a minimum spend, whether it applies only to a specific product or group of products, whether it is available for a limited time or specified date range, and/or only available to a specific customer group.
17.5. We reserve the right to deny use of the Promotional Voucher or Coupon Code, and/or request an alternative means of payment for any reason, including where we have reason to suspect that there has been an attempt to deceive or defraud Glue Store through the use of a Promotional Voucher or Coupon Code.
17.6. If the credit of a Promotional Voucher is insufficient to complete payment for an order, you can choose another accepted means of payment to cover the short fall. This could include an accepted Credit Card, PayPal, AfterPay or Gift Card where applicable.
17.7. Promotional Voucher and Coupon Code Exclusions:
(a) Unless otherwise specified, Promotional Vouchers and Coupon Codes cannot be used to purchase Gift Cards, Sale/Discount Merchandise and third-party or Non-Merchandised Product (e.g. Event Tickets).
(b) Unless otherwise specified, Promotional Vouchers and Coupon Codes are not available in conjunction with any other offer, including other coupon codes.
18. Gift Cards
1. Hype DC Gift Cards can be purchased in store and are redeemable at any Hype DC retail store in Australia or online at https://www.hypedc.com/au/.
2. Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.
3. Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.
4. The value shown on a Gift Card includes GST.
5. Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.
6. Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.
7. Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.
8. Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.
9. We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.READ FULL ARTICLE
What are your Terms & Conditions for faulty items?
Faulty Claims & Items
To initiate a faulty assessment, our Customer Experience Team must be contacted before sending an item back to us and an acceptable proof of purchase must be provided.
If an item has been misused or worn in a manner contrary to its purpose, the item will be classified as ‘general wear and tear’. Forms of misuse may include but are not limited to cuts, heat or burns, neglect, exposure to chemicals, cleaning liquids or harsh elements, contact with gravel/bitumen while using motorized vehicles, skateboarding, machine washing and any alterations (eg. shoe repair).
We will not accept warranty claims, and reserve the right to reject any warranty claims which we suspect to be fraudulent (including intentional damage to products or counterfeit products).
If your item has been deemed faulty, we ask that you ensure your item is either destroyed or disposed of. Accent Group and its related entities cannot accept liability for any further loss or damage suffered if the shoes continue to be worn.
Collecting personal information
We may collect the following information from you:
• your name and contact details, such as address and phone number;v • some personal details such as date of birth and gender;
• the name of the domain from which you access the internet;
• the date and time you access our site;
• the internet address of the Website from which you linked directly to our site; and
• other information that you may supply to us.
We also collect information about visitors to this Website using cookies and code embedded in this Website.
We may also collect personal information from third parties such as Red Planet and its software application, or publicly available sources of information. All personal information that collects, is reasonably necessary for the provision of our goods and services to our customers and for the purposes of marketing communications.
When we conduct market research and profiling, we may also ask you for your opinions about your shopping preferences, websites and customer service.
Our purpose in collecting personal information about you is for the purposes of fulfilling your order, conducting business with you, and providing you with a better web and shopping experience.
In seeking to give you the most worthwhile experience of our Website possible, we may notify you of products and special offers that may be of interest to you. We may also provide value-added services and offers. The information we collect through hypedc.com helps us better understand the products and services most helpful to you.
If someone other than you provide us with personal information about you that we did not ask for, we will notify you as soon as practicable, unless we receive it with your consent. This notice will be given unless to do so would be in breach of an obligation of confidence. If we could not have collected this personal information, we will lawfully de-identify or destroy that personal information.
Contact us forms
When you complete a contact us form on the Site, you are asked to provide certain information about yourself. This information includes your name, address, email address, phone number and any comments you might have. We use this information to assist your enquiry and learn more about our customers, so we can provide you with the content and feedback information most relevant to you. Once you submit a contact us form on our Site you are no longer anonymous to us.
Sensitive Information, as defined in the Privacy Act, includes information about a person‘s race or ethnic origin; political opinions or membership of a political association; religious beliefs or affiliations; philosophical beliefs; professional or trade association membership or trade union membership; sexual preference or practices; criminal record or health information.
Hype DC will not collect or disclose sensitive information about a person unless that person has consented, the collection is required by law, or the collection is necessary to prevent or lessen a serious and imminent threat to life or health of that person.
We will not collect personal information unless the information is reasonably necessary for or directly related to one, or more of our functions or activities. If we are unable to collect personal information we reasonably require, we may not be able to do business with you or the organisation with which you are connected.
You have the right to choose whether or not to accept cookies, by configuring your computer so that it disables cookies or does not accept them. For further information about cookies, including information setting out how to view the cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org.
Use and disclosure of information
We may use personal information about you for the primary purpose of providing you with our goods and services, and for other purposes that you would reasonably expect us to use that information such as marketing communications. This includes sending you information about new developments, products, services and offers by post, telephone or electronic communication. You authorise us to use your address or other contact information that you provide to us for this purpose.
We value our customers and will not share your information with any other organisations other than related companies and those third-party service providers directly related to the delivery of the products you have purchased from the Hype DC website. Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. These providers may include:
• Couriers (who delivered goods to you on our behalf);
• Payment or banking organizations who carry out credit, fraud and other security checks; and
• Outsourced service providers (e.g. market research agencies)
We may be required to disclose information under exceptional circumstances such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
Hype DC does not share, sell or trade your personal information gathered online, such as email addresses or postal addresses. However, we cannot be responsible or held liable for the actions of third party sites from which you may have linked and been directed to the Hype DC website.
We may use personal information about you for the primary purpose of providing you with our services, and for other purposes for which you would reasonably expect us to use that information. This includes sending you information about new developments, products, services and special offers by post, telephone or any form of electronic communication. You authorise us to use any email address or other contact information you provide to us at any time for this purpose.
You can, at any time, opt-out of receiving marketing material by contacting us. You agree and acknowledge that even if you opt-out of receiving marketing material, we will still send you essential information that we are legally required to send you relating to the goods and services we provide. Once you opt-out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of your request for removal.
Accuracy of your information
We take all reasonable steps to ensure that your personal information held by us is accurate, up-to-date, complete, relevant and not misleading. If you believe that any of your personal information is not accurate, up-to-date, complete or relevant, or that it may be misleading, please contact us (see below) and we will take all reasonable steps to correct your personal information within a reasonable time.
Third parties and your information
Disclosure of information overseas
We may transfer your personal information to people in foreign countries to fulfil our business purposes, for example for the purposes of processing. By providing your personal information you consent to this transfer.
Storage and security of your personal informationREAD FULL ARTICLE
We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed. We have put in place various methods including firewalls, pass worded access and encryption software to ensure your personal information is not subject to misuse, loss, unauthorised access, modification or disclosure.
If we no longer need your personal information, unless we are required under Australian law or a court or tribunal order to retain it, we will take reasonable steps to destroy or de-identify your personal information in accordance with our document retention policy. Variation
Should you wish to access, update or correct personal information supplied to us, you may email us at firstname.lastname@example.org. There is no cost to request or update your information but we may charge you a reasonable fee to cover our costs in locating and extracting that information to supply it to you. You have the option to either not identify yourself or to use a pseudonym when you contact us, unless it is impractical for us to communicate with you in that manner or if we are required or authorised under Australian law, or a court or tribunal order, to deal with individuals who have identified themselves.