Can I make my credit note an online gift voucher instead?
Yes, we can absolutely facilitate that for you! Just double-check that the credit note has not expired and still has funds left on it.READ FULL ARTICLE
To swap over your credit note for a gift voucher, please contact our Customer Experience team below and provide them with your credit note number.
Can I get an extension on my credit note?
If you need an extension, we're here to help! Simply contact our Customer Experience team below with your credit note number and we'll take it from there.
Why has my order been cancelled?
We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:
- Request for additional information is refused or not received within the requested time
- Request for the cardholder to contact us within the timeframe is not met
- Purchase transaction does not pass our security check
- The Purchase has connections to previous fraudulent orders
- Purchase was made by an unauthorised alteration our website.
We genuinely care about the safety of our customers, their personal information and the protection of their funds.READ FULL ARTICLE
Hype DC may require further verification of your order to ensure that it is authorised by the cardholder.
Our Customer Experience team may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Customer Experience team will provide more information.
How do I apply a discount code?
To apply a code, please click through to "View Cart".
There is a "Promo Code" option underneath "Subtotal".
READ FULL ARTICLE
Once you click the Promo Code option, a field to enter your code will appear - from here, enter your code and click apply.
The item I ordered has gone on sale?
Occasionally we adjust the pricing on items.
Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.READ FULL ARTICLE
I think i’ve been overcharged on my order?
We’re sorry to hear that you’re experiencing issues with your order. If you believe that you may have been overcharged, please get in contact with the Customer Experience team below.
You will be asked to provide your order details (i.e, order number) and a screenshot showing the overcharge.READ FULL ARTICLE
I forgot my gift card pin?
Don’t remember your gift card PIN? No worries! Simply reach out to the Customer Experience team below and we’ll help you track it down.READ FULL ARTICLE
What payment methods can I use?
We currently accept payment via VISA, MasterCard, PayPal, and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement as Hype DC Pty Ltd.READ FULL ARTICLE
What are the gift card terms & conditions?
Gift Cards sold in-store, expire 3 years from the date of issue and are redeemable at any Hype DC retail store in Australia.*
*These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable. We do not currently sell Gift Cards Online.READ FULL ARTICLE
Please note: Gift cards purchased in Australia may only be redeemed in Australia.
Westfield Gift Card - Terms & Conditions
If you purchased a Westfield Gift Card or received a Westfield Gift Card, they can be used in any of our Westfield Shopping Centres across Australia.
By purchasing or using the gift card means that you accept the terms and conditions of this agreement.
Please note that these gift cards cannot be redeemed for cash, cannot be used for cash equivalent transactions (such as bill payments, purchase of financial products or foreign currency, or gambling transactions), reloaded, returned for a refund or have their balances consolidated to a new gift card.
Need more info? Check out the full terms & conditions here.
If you are experiencing issues with your card, you can contact Westfield on 1300 790 292 during business hours or send an email to firstname.lastname@example.orgREAD FULL ARTICLE
What is ShopBack?
ShopBack is a cashback reward program that allows you to earn cashback when you shop online through them. Each time you make a transaction, you get a percentage of your money back.
ShopBack redemptions may take up to 48 hours to redeem with a claim time up to 75 days.READ FULL ARTICLE
What is Afterpay and how does it work?
Due to the evolving crisis of COVID-19, Afterpay has made some changes to their payment schedules. All customers will now pay the first payment upfront until further notice. For more information, please click here.
Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!
Afterpay is available to all people who:
- Live in Australia;
- Are at least 18 years old
- Can enter into a legally binding contract
- Have a valid and verifiable email address, mobile number; and
- Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.
Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.READ FULL ARTICLE
If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.
How do I pay with AfterPay in store?
Here are our most frequently asked questions around in-store After Pay:
- HOW DO I USE AFTERPAY IN-STORE?
Prior to heading in-store, we would recommend downloading the official Afterpay App! Available on iOS and Android.
Select Hype DC in in-store retailers, select the amount of your purchase and follow the prompts to generate your in-store Afterpay barcode. Head in-store, grab your size and our team will assist from there!
- HOW LONG IS THE BARCODE VALID FOR?
Your barcode will be valid for 12 hours and is applicable for single use only.
- HOW MUCH CAN I SPEND IN A SINGLE TRANSACTION?
The maximum transaction value in-store is $800.00.
- WHEN DO I HAVE TO MAKE MY FIRST PAYMENT?
The first installment will be debited once your barcode has been scanned.
- IF I NEED TO RETURN MY SHOES, HOW DOES THE REFUND WORK?
When your refund is processed in store, AfterPay will send you an email and make the necessary adjustments to your payment schedule. For example, if you've made two repayments you will be refunded for those two payments and all further payments will be canceled. Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.
- HOW DO I USE AFTERPAY IN-STORE?
How do I create an account?
If you would like to create an account, simply head over to this link to do so.
You will be directed to enter the information required to create your customer account, its best to do this before you place your order so you can check back in with your order by simply logging in.
You may also choose to 'Create an account' when you proceed to the checkout. An email address will be required.READ FULL ARTICLE
How do I reset my password?
Need to reset your password? Sure thing - it's an easy process.
You will then receive an email with instructions on how to reset the password to your account.
Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.READ FULL ARTICLE
I can’t sign into my account?
We're sorry to hear this!
As a first step in trying to fix this issue, we suggest double (and triple!) checking your details. The password is the one you set up when opening your account.
If you're still having difficulty, we suggest clearing your cookies or using another browser.
Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
Still can't get access? Contact the Customer Experience team below and we'll be able to assist.READ FULL ARTICLE
I checked out as a guest, and can’t see my order in my account?
When you check out as a guest, unfortunately, your order won't be associated with your account if you created the account after your purchase.
You will, however, receive an email with tracking information so you can track the progress of your order anyway.
Next time you place an order, don't forget to sign in first and this will allow your order to be linked up to your account.READ FULL ARTICLE
I have not received a confirmation email?
Depending on your spam filters, it is possible that your confirmation email has been forwarded to your Junk Folder - we would recommend double-checking your junk folder.
If you still have not received your order confirmation after 24 hours of placing the order, please get in contact with our Customer Experience team below and they will happily assist you. Please ensure that you include your order number as this helps to speed up the process!
Where can I see my order history?
Want to browse through your past purchases? You'll find them all stored in your account.
Head to 'My Account' in the top right-hand corner. Once you're in, click on 'Order history'.
Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.READ FULL ARTICLE