Payment & My Account

At this time, our online checkout system does not support payments using multiple credit cards. However, you can pay for your purchase using one credit card and one Hype DC gift card. 

Our credit notes can only be used in-store. When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.

Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here. 

We currently accept payment via VISA, MasterCard, American Express, PayPal, and Afterpay.

Unfortunately, we can not accept payment from cards issued overseas. 

Your account will be debited at the time of order and the transaction will appear on your statement as Hype DC Pty Ltd.

Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip. 

If you wish to shop with us via Zip Pay, head to the Zip App and search for Hype DC. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated. 

For a full overview, please see here.

Returns:

If you need to return your order, your refund will be credited back to your Zip Account.

Please see full instructions here. 

If you have any questions or issues, please reach out to the Zip Pay team.

Your order may have been "pre-authorised" for your purchase. A "pre-authorisation" payment is done before completing an order to ensure funds are available, no money is actually taken from your account however in some circumstances this authorisation may show on a bank statement.

If inventory sells out before you complete an order (as is common with limited releases), our payment gateway will automatically void these "pre-authorised" payments, however, depending on how quickly your banking institution can process the void, it can take up to 10 working days for this authorisation to disappear from a bank statement.

We’re sorry to hear that you’re having difficulties purchasing through our website.

First, we recommend clearing your cookies or switching to another browser.

If the problem continues, we recommend trying a different payment method.

Still having issues? Get in touch with the Product Experts and we'll help you out.

Please provide us with a screenshot of the error message to help speed up the troubleshooting process. We also advise to block out any sensitive information before sending through the screenshot. 

Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!

Afterpay is available to all people who:

• Live in Australia;
• Are at least 18 years old
• Can enter into a legally binding contract
• Have a valid and verifiable email address, mobile number; and
• Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.

To find out more and sign up, please visit Afterpay’s website.

Simply choose Afterpay as your payment method at checkout. Your first payment will be taken when you place your order.  First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase. Your first payment will be taken when you place your order. 

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.

Using Afterpay in-store is easy.

Open your Afterpay App to view your available to spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet. 

At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.

Afterpay orders placed online can be returned online or in-store.

Take a look at our Returns Policy to make sure your items meet our three main conditions. 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here. 

Unfortunately, we are unable to facilitate exchanges online, but you are welcome to return and repurchase. 

If you have any further enquiries regarding Afterpay, head to their website for more information.

Returning Afterpay purchases in-store is easy. First, take a look at our Returns Policy to make sure your items meet our three main conditions. 

When you’re in-store, open your Afterpay app and access your Afterpay card in your Profile tab. Select ‘Return an order’ and 'Refund with Afterpay Card' which will launch the screen to select Apple Pay or Google Pay. Select your Afterpay Card and tap against the reader. 

Alternatively, you can select ‘Orders’, open transactions and locate the transaction. Click ‘Return an order’ and tap the card reader to initiate your refund.

You’ll be notified that your refund has been successful and adjustments will be made to your payment schedule. 

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here. 

Exchanges can be facilitated in-store for items of the same value only.

Please note: Refunds cannot be initiated via the Digital Wallet. They must be initiated via the Afterpay App.

If you have any further enquiries regarding Afterpay, head to their website for more information.

What is PayPal?

PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, thus keeping your card details private. 

PayPal Pay in 4 

• PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
• Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after. 
• Repayments are made automatically from your PayPal account. 

How do I use PayPal?

• You will need to set up an account with PayPal which is linked to your card or bank account. 
• Select PayPal as your method of payment at the checkout. 
• A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction. 
• Once payment is confirmed, a confirmation page will appear along with your order number. 

What are the advantages of using PayPal with my Hype DC order?

• Advantages:
  
  • No need to enter your card details every time you make a purchase online. 
  • Your card details are kept private from the vendor. 
  • PayPal offer reimbursement of return shipping fees if you need to send something back to us. You can make up to 8 claims per year! More info here. 

If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.

How to get your money back on return shipping

1. Login to your PayPal account and activate "Refunded Returns" before shopping and paying with PayPal.
2. Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
3. Once approved, your refund will appear in your PayPal account, typically within 5 business days.

What's not included?

1. Any items that haven't been paid for in full with your PayPal account.
2. Any products excluded from our Returns Policy.

We aim to fulfil every order placed on our website, however, if your order has been cancelled this may be due to: 

• An oversell of the item.
  If an influx of orders is received for an item at the same time, there is a small possibility that we cannot fulfill every order. If this happens, you will receive an email indicating that a particular item you ordered is out of stock and you will be refunded the amount you paid for the item(s).
  
• An error in the listing of the item. 
  Although rare, if an item on our site is listed with an incorrect price or product description, your order may be cancelled. 
  
• Our system has flagged your order for security reasons.
  If your order does not pass our security check or we have not received additional information or further verification requested from you, your order may be cancelled. This is to protect our customers, their personal information and the protection of their funds. 

If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Product Experts will provide more information.

We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.

This may be due to a technical glitch. We do our best to ensure that this doesn't happen.

If you believe that you may have been overcharged, please get in contact with our Product Experts. Please provide us with the below information as it helps to speed up the process:

- Order number

- Screenshot showing the additional charge

Our team will be able to advise the next steps.

If your item has recently gone on sale, unfortunately, we are unable to refund the difference between the original and sale price. We're sorry for any disappointment this may cause. 

We recommend subscribing to our mailing list to stay in the loop about any upcoming sales, promotions or new releases. To sign up, simply head to our website, scroll down to the bottom and enter your email address.

Give the gift of a Hype DC eGift Card. Whether it's for yourself or someone else, we've got you covered. 

Once you purchase an eGift Card, we'll send it to the email address you've nominated. You can choose the value of the Gift Card and it will be redeemable at any Hype DC Australia store or online at hypedc.com/au/.

How to purchase an online Gift Card: 

1. Click this link to start your order.
2. Select the design, quantity and value before selecting 'Add to Cart'. 
3. Select 'Checkout'.
4. Enter your contact details and delivery address (either your own or the recipient's email address) and payment details.
5. You will receive an order success message with your order number.
6. A tax invoice will be emailed to the purchaser and the Gift Card recipient (email address used as the delivery address) will receive an email where they can download the Gift Card.

To redeem online: Enter your Gift Card number and PIN at the checkout. 

To redeem in-store:  Present your Gift Card on your mobile device. 

Please note:  Gift Cards are sent as inactive and will be activated 24 hours after purchase. The Gift Card value must be between $20 & $999. Gift Cards are valid for 3 years from the issue date. 

Please see our Gift Card Terms & Conditions here.

Need to check the balance of your Hype DC Gift Card? Not a problem, simply follow the below steps: 

1. Click this link to check your Gift Card balance
2. Enter your Card Number followed by the access code (4-digit code). You can find this in your order confirmation
3. Hit 'Check Balance'. Your balance and expiry date will display on the screen, take note of it!

A Hype DC Gift Card can be used online for full or partial payment of an order.

In the final payment stage of the secure checkout select the “Enter Gift Card”. This will expand and the necessary section to fill in the Gift Card number and PIN will appear. Once the numbers have been entered simply click 'Apply Gift Card'.

If the Gift Card balance covers the entire order you will be able to place the order. If there is a remaining balance to pay simply scroll down and choose another payment method (PayPal, Credit Card, Afterpay).

Yes, you can.
Simply head into your nearest store and present them with your digital Gift Card. Our store teams will scan the barcode which will apply the gift card amount to your purchase.

Gift Cards will be refunded back onto a new one.

Please note: Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

Hype DC Gift Cards can be purchased in-store and online and are redeemable at any Hype DC retail store in Australia or online at www.hypedc.com/au/.

Gift Card value must be between $20 and $999.

Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card.

Any balance that remains on the Gift Card after expiry will not be available for use.

Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other Gift Cards.

The value shown on a Gift Card includes GST.

Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.

Gift Cards should be treated like cash.

Lost or stolen Gift Cards will not be replaced or refunded.

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.

We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

Students can get FREE, instant access to 10% student discounts through UNiDAYS.

How does it work?

Simply head to UNiDAYS and click on 'Join Now' or 'Log In'.

For instant access to this discount, you must register and verify your student status with UNiDAYS.

What can I use the discount for?

The discount can only be used for full-priced items. It cannot be used in conjunction with any other offer.

Am I eligible for UNiDAYS?

• You must be over the age of 16 years old. If you are under 16 years, you are not permitted to use the service. By using this service, you confirm that you are at least 16 years of age.

Need help?

If you have any issues applying your UNiDAYS discount, please reach out to their team here.

For further information on our terms and conditions, please find it here.

Where to apply the discount code:

Once you've added the item to your cart, select the "View Cart" option and enter the code in the "Add Promo" section before selecting "Proceed to Checkout".

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
2. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.

ShopBack is a cashback reward program that allows you to earn cashback when you shop online through them. Each time you make a transaction, you get a percentage of your money back.

ShopBack redemptions may take up to 48 hours to redeem with a claim time up to 75 days.

Have more questions? Please reach out to ShopBack at help@shopback.com.au or check out their FAQs here.

Your order number is stated in your order confirmation email and will begin with HYPAU. 

A tax invoice will be emailed to you, along with your order confirmation, shortly after you place your order online. You can save this email as a pdf, or print it if a hard copy is required. 

We can resend an invoice if you need it, just get in touch with our Customer Experience Team below. 

Adding shoes or items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items. 

Please note: If the item is in high demand, it is possible that we may run out of stock before you confirm your purchase, despite being available when you added them to your shopping cart. 

To speed up the purchasing process and save time on future orders, create a Hype DC account. 

When you first receive your shoes, we recommend trying them inside on carpet to check that they fit. 

On the off chance that they don't fit and you need to return your shoes, they need to be in their original condition. If you have worn them outside, they will be ineligible for return. 

It's a good idea to check out our Returns Policy before wearing your shoes. 

Good to know! Shoes can only be returned in their original, undamaged shoebox, so don't throw it out until you've tried them on!

Our Product Experts are on hand to assist you with placing bulk orders and ensure a secure ordering experience. 

Connect with a Product Expert for sizing advice and assistance placing your bulk order. Call the team on 1800 954 514  and press option 1 once prompted.

Placing an online order is easy! Follow our easy step by step guide below.

Would you prefer to speak to someone instead? Give our Product Experts a call on 1800 954 514

They'll be able to help you with your size and securely place an order for you!

If you prefer not to call, hit up our Product Experts via our live chat channel.

HOW TO PLACE AN ONLINE ORDER

Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.

Step 2: Select the style you wish to purchase.

Clicking into the style, you'll be able to view a description of the shoe and product details 

If you're unsure about the right size, you can view our size chart!

Interested in this item? Select a size and then "Add To Cart".

Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!

You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:

"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.

Step 3: Complete the order

We accept all secure payment methods! Click here for more information.

You'll be asked to either:

• Enter your email address OR
• Log into your existing account 

You can also enter your coupon or discount code here. 

Follow the prompts and fill out all the required fields.

Once done, the last step is to review your details to make sure they're correct. 

Press "Place Order". You're done!

Having difficulties placing your order? No worries! Our Product Experts are available to help over the phone on 1800 954 514

Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).

Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.

Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.

As a HYPE LIMIT’D member, every dollar spent earns you 1 point. For every 200 points earned, you’ll receive a reward. The value of this reward depends on the level that you’re in! Levels are calculated based on your registered spend within a rolling 12 month period.

Want to join Hype LIMIT'D?

To create an account, visit us in-store or sign up online here.

To ensure we capture your spend, please provide your account email when shopping in-store or log in before making an online purchase. If this step is forgotten, unfortunately your account cannot be updated.

When will I receive my reward?

Once your order is processed and packed by our fulfilment team, please allow 24 hours for earned rewards to reflect in your account.

Please note, if you purchase multiple items, your order may be split and fulfilled from different locations! Your points will update as each order is processed.

How can I redeem my reward?

If you’re shopping in-store, simply provide your account email address. Our team will apply your available reward(s) to your purchase.

If you’re shopping online, you’ll need to log into your online account. You can apply as many rewards as you have available during the payment stage at checkout. Click ‘apply’ to redeem, and your cart will automatically update.

Signing up in-store will not automatically create an online account, as a password is required.

Simply sign up in both places using the same email address - your accounts will merge.
All registered in-store and online purchases accrue points. Though in-store purchases cannot be viewed in your online account, your level and reward balance can!

Our Store and Customer Experience teams are here to help if you’d like more information on your Hype LIMIT'D account balance.

If you return an item purchased with a reward, its value will be reimbursed as a new one! The points you originally earned will be deducted, but your reward will automatically be added back into your account.

Please note, rewards are applied proportionally across the products in your cart (based on the value of each item). If you return part of your order, you'll receive a partial reward refund to redeem on your next purchase.

Hype DC LIMIT’D (Australia) Loyalty Program Terms and Conditions –

1. Membership –

1.1 By joining our Hype LIMIT’D Loyalty Program, you are agreeing to our Terms and Conditions and our Privacy Policy.

You are opting in to receive marketing communications via email, mail, SMS and telephone from Hype DC Australia. To stop receiving those communications from Hype DC, you can choose to opt out after receiving an email or SMS via the opt-out function located at the bottom of every communication sent to you. Alternatively, you can send us a message via our Help Centre or call us on 1800 875 275.

Please note when opting out via the unsubscribe link within Hype DC marketing emails, you are opting out from email marketing communications only. When opting out of Hype DC SMS marketing communications via the opt out link function, you are opting out of SMS marketing communications only. To opt out of mail or all other forms of marketing, please send us a message via our Help Centre or call 1800 875 275.

When you choose to opt out from receiving marketing communications you will no longer receive notification of any Hype LIMIT’D Program promotions through that channel, and you forgo access to member offers, events, gifts and competitions.

1.2 There are 2 methods of entry into the Program:

Method 1 – Existing Subscriber >

If you are an existing subscriber to the Hype DC Australia marketing database, and you have a unique customer ID (allocated to you after making a purchase with Hype DC Australia), you will be contacted by Hype DC regarding your inclusion in the Program as an existing subscriber. You will have the opportunity to notify Hype DC if you don’t want to be included in the Hype LIMIT’D Program.

If you join the Hype LIMIT’D Program via this method, you will be added onto the bronze tier of the program, and 100 bonus points will be assigned to your Member account.

If you choose to opt-out of inclusion in the Hype LIMIT’D Program via this method, you may choose to join the Hype LIMIT’D Program at a later date via Method 2.

If you are an existing Hype DC subscriber who does not have a unique customer ID, you will be notified of the Hype LIMIT’D Program via an email from Hype DC Australia and will be prompted to join as a New Member.

Method 2 – New Member >

If you are a new customer to Hype DC Australia, you will be prompted to join the Hype LIMIT’D Program as a New Member. You will be entered into the Program using the email address you provided at sign up and will be issued 100 bonus points will be assigned to your Member account after joining the Program.

1.3 You must be a resident of Australia to become a member of the Hype LIMIT’D Program.

1.4 You must be 18 years or older and hold a unique and valid email address to be a member of the Hype LIMIT’D Program.

1.5 Employees of the Accent Group are not eligible to join. This is exclusively for our customers who don’t get to enjoy all the other benefits of working with us.

1.6 The Hype LIMIT’D program is for personal shopping only – Rewards will only be issued to those we deem to be legitimate personal customers. We reserve the right to reject your Hype LIMIT’D Reward/s if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business.

1.7 You can use your Hype LIMIT’D membership at any Hype DC retail store in Australia and at the Hype DC Australia website at www.hypedc.com/au.

1.8 To be eligible for Hype LIMIT’D Program benefits and exclusive offers in-store, you must identify yourself as a Hype LIMIT’D Program Member before purchase by providing the name and email address you used when signing up to the Program. When shopping online, you must log in using the email address you used when signing up, in order to access and use any valid Rewards and see any information relating to your Hype LIMIT’D account.

1.9 Your Hype LIMIT’D Program account is issued by Hype DC and is not transferable to any other person.

1.10 Hype DC will not accept any liability for any of your member communications that are misdirected, lost or not received.

1.11 Hype DC may collect your personal information for the purpose of facilitating the Hype LIMIT’D Program. Personal information will be handled in accordance with the Hype DC Privacy Policy.

1.12 Hype DC may, at any time and in its discretion, require you to provide proof of identification (in a form requested by Hype DC) to verify the authenticity of your membership and compliance with the Hype LIMIT’D Program Terms and Conditions. Failure to provide proof of identification may result in termination of your membership.

1.13 You are to read these Program Terms and Conditions in conjunction with any additional conditions associated with Rewards, including without limitation the Website Terms and Conditions and other relevant Hype DC Policies and Terms and Conditions.

1.14 It is your responsibility to update your Hype LIMIT’D Program member profile with details of your email address, phone number and postal address, otherwise Hype DC may not be able to contact you about your membership, rewards, special offers or entry to competitions or Member events.

1.15 Hype DC reserves the right to change, cancel or modify the Terms of your membership, or withdraw the Program, at any time. Hype DC will make all reasonable efforts to communicate changes in advance to you via email or the Hype DC website.

2. Points & Tiers

2.1 Members will earn Points on all purchases they make at any of Hype DC Australia stores or online where they identify themselves when making that purchase, by providing their full name & email address in-store, or by logging into their Hype LIMIT’D Member account online.

A Member will receive 1 Point for every $1 spent, rounded down to the nearest dollar ($). Points can only be added to the Hype LIMIT’D account used at the time the purchase was made.

Points are converted to Rewards as outlined in Section 3, whilst your Hype LIMIT’D Spend determines the Tier Level you sit within as outlined below.

You attain status in the Hype LIMIT’D Tier Levels by purchasing from Hype DC retail stores in Australia and online at the Hype DC Australia website (www.hypedc.com/au).

Your Hype LIMIT’D Spend includes all of your valid Hype DC purchases taken into consideration for the previous 365 days.

This table sets out how much you need to spend at our Hype DC Australia retail stores and/or the Hype DC Australia website over a 365-day period (known as your Hype LIMIT’D Spend) to reach each Hype LIMIT’D Tier Level:

Reward redemption does not accumulate towards your Hype LIMIT’D Spend and therefore does not accumulate Points. For example, if you purchase an item valued at $100 and use $20 Hype LIMIT’D Reward value when making payment for that purchase, your Hype LIMIT’D Spend for that purchase is $80 and you will be assigned 80 Points to your Hype LIMIT’D Member account.

2.2 Our system will calculate your Hype DC LIMIT’D Spend daily.

This means that, on any day, your Hype LIMIT’D Spend will include purchases made in-store for the last 365 days until the end of the previous day.

For any online purchases placed with Hype DC Australia, your Hype LIMIT’D Spend is calculated on the date following when your purchase is shipped, not the date you place the order.

This means that if, for example, your parcel is not shipped until 2 days after you place your order, your purchase will not be included in your Hype LIMIT’D Spend until 3 days after you placed that order.

We will upgrade your Hype LIMIT’D Level as soon as our system shows that your Hype LIMIT’D Spend has reached the required level.

We will downgrade your Hype LIMIT’D Tier Level at the times set out in the paragraph below.

Your Hype LIMIT’D spend is calculated daily based on a rolling 365-day period, regardless of when you entered the specific tier, therefore you are required to maintain the spend level of the current tier within a rolling 365-day period in order to remain in that tier.

The date in which your Hype LIMIT’D Spend will drop below your tier level is called your Hype LIMIT’D Anniversary Date. If you have not maintained the amount of Hype LIMIT’D Spend required for your Hype LIMIT’D Level by your Hype LIMIT’D Anniversary Date, we will adjust your tier level accordingly. It is important that you keep track of your Hype LIMIT’D Anniversary Date if you want to maintain your Hype LIMIT’D Level.

Any cancellations, reversals or returns made on purchases are considered in the calculation of your Hype LIMIT’D Spend, which might result in you dropping below your tier level.

For example, if you have spent $350 in the last 365 days, you would sit in the Silver Level. If $100 of that purchase is cancelled, reversed or returned, your Hype LIMIT’D Spend will reflect that and recalculate to $250, thus meaning you will no longer qualify for the Siler Level and instead will be placed on the Bronze Level.

3. Rewards –

3.1 The Rewards you receive depend on whether you sit within the Bronze, Silver or Gold Tier Level and the number of Points you have earned.

This table sets out the Reward value you will be issued, dependant on the Tier Level you sit within & your current Points Balance:

On accumulating 200 Points, Hype LIMIT’D Members are automatically assigned a Reward to the value as detailed above for the Tier Level they sit within.

If you complete a single transaction that results in your Points balance reaching or exceeding multiples of the 200 point denomination, you will receive a single Reward to a higher value. For example, if you are on the Gold tier, and spend $400 in one transaction therefore earning 400 points, you will be issued 1 x $80 Reward, in place of 2 x $40 Rewards.  If your transaction is placed online and the delivery of the order is split, this may not be the case & you may instead be issued your Reward(s) in $20 denominations.

You will receive notification that a Reward has been applied to your Hype LIMIT’D account via email to the email address you provide us with when you join the Program. All rewards issued from accumulating 200 points, will have a 6-month expiry valid from the date of issue.

3.2 To redeem a Reward as either an Existing Subscriber or New Member, you must spend $100 or more in a single transaction either in-store or online, excluding shipping costs. Your Reward cannot be used for payment of laybys or applied to prior purchases.

Your Reward is not transferable, cannot be redeemed for cash or used for the purchase of gift cards (physical or electronic).

Using your Reward in-store:

When shopping in-store, you must provide the email address you used when joining the Program in order for your Reward to be applied to your transaction by a Hype DC team member. Your reward can only be used on purchases valued at $100 or more

Using your Reward online:

When shopping online, you must create an account using the email address supplied when joining the Program and be logged in to your account when checking out, in order for your Reward to be applied to your online transaction. Please note, after you have created your online account, you will be sent an email verification email which you need to validate before the account gets created. If you do not validate your email, you will not be able to log into your online account or use your rewards.

Once you are logged in, at the checkout page, your Reward will appear with a prompt to ‘Apply your Reward’ which you must select in order for the Reward to be used as part of payment towards your transaction. Your reward will only apply on orders valued at $100 or more. If you do not select to apply your Reward to the transaction, it will remain unused on your Member account until it expires or is otherwise used.

3.3 Other than any Rewards issued to you, the Hype LIMIT’D Program may give you access to Member competitions and events or may include the allocation of surprise gifts and rewards to your account from time to time. At its sole discretion, Hype DC may provide access to these items to some or all Members of the Program. You will be notified via email should any of these apply your Hype LIMIT’D account.

3.4 If you don’t adhere to these Terms and Conditions, Hype DC reserves the right to cancel your Hype LIMIT’D account and any associated Rewards at any time.

3.5 Hype DC reserves the right to withdraw, cancel or vary the Rewards offered to you within the Program at its discretion, including Rewards awarded in error or earned fraudulently. Hype DC will make all reasonable efforts to communicate these changes to you via email or the Hype DC Australia website.

3.6. The Hype LIMIT'D program is intended for personal shopping use only. Hype DC reserves the right to withdraw, or cancel rewards that we know or suspect were earned as a result of purchasing goods that are intended for resell or commercial activity.

3.7 If your Membership is terminated for any reason, your Rewards will no longer be valid and will be rendered null and void.

3.7 If you redeem a Reward for the purchase of multiple items, the application of that Reward’s value will be split proportionally over the products in the order based on the value of each item. For example, if you purchase a pair of shoes and a pack of socks, you might see the bulk of your $20 Reward being applied to your shoes, based on the value of this item being higher.

If your order is cancelled or you choose to return or exchange a product, Hype DC will adjust your Member account so that the correct Reward amount is returned to you. The amount returned will be based on the portion of the reward that was applied to the specific product you are returning, as stated above.

3.8 You can view your Rewards at any time by logging in to your Member account on the Hype DC Australia website.

3.9 You can only earn and redeem Rewards at Hype DC retail stores in Australia and on the Hype DC Australia website (www.hypedc.com/au).

3.10 You can only redeem rewards from one (1) Hype LIMIT’D Member account per transaction.

3.11 Certain products and promotions may be excluded from the Program and this will be notified to you where it is applicable via the Terms and Conditions of the specific promotion.

4. Returns / Refunds

If you used a Reward when you made your purchase, the total amount you paid will have been reduced. Any refund owing will be processed based on the amount paid for the transaction, after any Rewards were applied & the Reward will be returned to your Hype LIMIT’D account.

If you earnt Points when making your purchase, these Points will be taken off your Points balance when an eligible transaction has been cancelled, reversed or relates to a refund given.

• If your purchase (either in part or in full) is cancelled, reversed or returned & Points were earnt, but the number of those Points did not reach the 200 point threshold, your Points balance will be deducted to the value of the item(s) being returned rounded down to the nearest whole number.

For example, if you purchase a $150 item, you will earn 150 points. If your purchase is cancelled, reversed or returned, 150 points will be deducted from your Hype LIMIT’D account.

If you earnt Points when making a Purchase, and those points reached the 200 point threshold which results in a $20 Reward being granted & subsequently that purchase is cancelled, reversed or a refund is given, the following paragraph explains how this will be handled:

• If your purchase is cancelled, reversed or returned & for which 200 Points or more was earned, your Points balance will be deducted to the value of the item(s) being cancelled, reversed or returned (rounded down to the nearest whole number) but the Reward will remain on your Hype LIMIT’D account.

For example, if you purchase two items, one for $100 and the other for $120, you will earn 220 points in total. As you have reached the 200 point threshold, you will receive a $20 Reward for that transaction, and 20 points will remain on your Hype LIMIT’D account. When cancelling, reversing or returning this purchase, you will retain the Reward issued, however, 220 points will be deducted from your Hype LIMIT’D account.

If you moved tier levels when making a Purchase, because of your Hype LIMIT’D spend reaching or exceeding the spend level required for the next tier & subsequently that purchase is cancelled, reversed or a refund is given, the following paragraph explains how this will be handled:

• If your purchase is cancelled, reversed or returned, this will also be calculated against your Hype LIMIT’D spend, and could result in you dropping below your tier level.
• For example, if you have spent $400, which moves you from Bronze to Silver Level, but $200 of that purchase is cancelled, reversed or returned, your Hype LIMIT’D Spend will reflect that and recalculate to $200, thus meaning you will no longer qualify for the Siler Level and instead will be placed back onto the Bronze Level.

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