How do I use store credit?
Our credit notes can only be used in-store. When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.
Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here.READ FULL ARTICLE
What is PayPal Free Returns?
If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.
How to get your money back on return shipping
- Login to your PayPal account and activate "Refunded Returns".
- Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
- Once approved, your refund will appear in your PayPal account, typically within 5 business days.
What's not included?
- Any items that haven't been paid for in full with your PayPal account.
- Any products excluded from our Returns Policy.
Activate Refunded Returns now.
What payment methods can I use?
We currently accept payment via VISA, MasterCard, American Express, PayPal, and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement as Hype DC Pty Ltd.READ FULL ARTICLE
What is Afterpay and how does it work?
Due to the evolving crisis of COVID-19, Afterpay has made some changes to their payment schedules. All customers will now pay the first payment upfront until further notice. For more information, please click here.
Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!
Afterpay is available to all people who:
Live in Australia;
Are at least 18 years old
Can enter into a legally binding contract
Have a valid and verifiable email address, mobile number; and
Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.
Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.READ FULL ARTICLE
If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.
My payment didn't work but it's showing on my bank account?
Your order may have been "pre-authorised" for your purchase. A "pre-authorisation" payment is done before completing an order to ensure funds are available, no money is actually taken from your account however in some circumstances this authorisation may show on a bank statement.
If inventory sells out before you complete an order (as is common with limited releases), our payment gateway will automatically void these "pre-authorised" payments, however, depending on how quickly your banking institution can process the void, it can take up to 10 working days for this authorisation to disappear from a bank statement.READ FULL ARTICLE
Why isn’t my payment working?
We’re sorry to hear that you’re having difficulties purchasing through our website.
First, we recommend clearing your cookies or switching to another browser.
If the problem continues, we recommend trying a different payment method.
Still having issues? Get in touch with the Product Experts and we'll help you out.READ FULL ARTICLE
Please provide us with a screenshot of the error message to help speed up the troubleshooting process. We also advise to block out any sensitive information before sending through the screenshot.
Pricing & Product Availability
Why has my order been cancelled?
We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:
- Request for additional information is refused or not received within the requested time
- Request for the cardholder to contact us within the timeframe is not met
- Purchase transaction does not pass our security check
- The Purchase has connections to previous fraudulent orders
- Purchase was made by an unauthorised alteration our website.
We genuinely care about the safety of our customers, their personal information and the protection of their funds.READ FULL ARTICLE
Hype DC may require further verification of your order to ensure that it is authorised by the cardholder.
Our Product Experts may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us and our Product Experts will provide more information.
I think I’ve been charged incorrectly?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This may be due to a technical glitch. We do our best to ensure that this doesn't happen.
If you believe that you may have been overcharged, please get in contact with our Product Experts. Please provide us with the below information as it helps to speed up the process:
- Order number
- Screenshot showing the additional charge
READ FULL ARTICLE
Our team will be able to advise the next steps.
The item I ordered has gone on sale?
Occasionally we adjust the pricing on items if we have a current promotion or sale happening.
Unfortunately, we do not offer a price guarantee, so we are unable to provide a partial refund for an item that goes on sale after you've purchased it. We apologise for the inconvenience.READ FULL ARTICLE
Can I purchase a gift card online?
Unfortunately, we don't currently sell gift cards online. We're sorry for the inconvenience!
We know that purchasing gifts online can be tricky, so our Product Experts are here to help you find the perfect present with sizing advice, product recommendations and stock checks. They can even place the order over the phone with you!
Give them a call on 1800 954 514 and press option 1.READ FULL ARTICLE
Can I make my credit note an online gift voucher instead?
Yes, we can absolutely facilitate that for you! Just double-check that the credit note has not expired and still has funds left on it.
To swap over your credit note for a gift voucher, please contact our Product Experts and provide them with the below information:
- Full name
- Date of expiry
- Credit note numberREAD FULL ARTICLE
Can I get an extension on my credit note?
If you need an extension, we're here to help! Simply contact our Product Experts and provide them with the above information and we'll take it from there.
What are the gift card terms & conditions?
Gift Cards sold in-store, expire 3 years from the date of issue and are redeemable at any Hype DC retail store in Australia.*
*These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable. We do not currently sell Gift Cards Online.READ FULL ARTICLE
Please note: Gift cards purchased in Australia may only be redeemed in Australia.
What are the Westfield Gift Card Terms & Conditions?
If you purchased a Westfield Gift Card or received a Westfield Gift Card, they can be used in any of our Westfield Shopping Centres across Australia.
Purchasing or using the gift card means that you accept the terms and conditions of this agreement.
Please note that these gift cards cannot be redeemed for cash, cannot be used for cash equivalent transactions (such as bill payments, purchase of financial products or foreign currency, or gambling transactions), reloaded, returned for a refund or have their balances consolidated to a new gift card.
Need more info? Check out the full terms & conditions here.
If you are experiencing issues with your card, you can contact Westfield on 1300 790 292 during business hours or send an email to email@example.comREAD FULL ARTICLE
I forgot my gift card pin?
Don’t remember your gift card PIN? No worries! Simply reach out to the Product Experts below and we’ll help you track it down.READ FULL ARTICLE
Remember to provide us with your gift card number as this helps to speed up the process.
I’ve lost my gift card, what can I do?
Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.READ FULL ARTICLE
Do you have a student discount?
Students can get FREE, instant access to 10% student discounts through UNiDAYS.
How does it work?
Simply head to UNiDAYS and click on 'Join Now' or 'Log In'.
For instant access to this discount, you must register and verify your student status with UNiDAYS.
What can I use the discount for?
The discount can only be used for full-priced items. It cannot be used in conjunction with any other offer.
Am I eligible for UNiDAYS?
- You must be over the age of 16 years old. If you are under 16 years, you are not permitted to use the service. By using this service, you confirm that you are at least 16 years of age.
READ FULL ARTICLE
For further information on our terms and conditions, please find it here.
How do I apply a discount code?
Where to apply the discount code:
Once you've added the item to your cart, select the "View Cart" option and enter the code in the "Add Promo" section before selecting "Proceed to Checkout".
Other things to note:
- Have you double-checked the T's & C's of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
- Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.
What is ShopBack?
ShopBack is a cashback reward program that allows you to earn cashback when you shop online through them. Each time you make a transaction, you get a percentage of your money back.
ShopBack redemptions may take up to 48 hours to redeem with a claim time up to 75 days.READ FULL ARTICLE
Can I place a bulk order?
Our Product Experts are on hand to assist you with placing bulk orders and ensure a secure ordering experience.
Connect with a Product Expert for sizing advice and assistance placing your bulk order. Call the team on 1800 954 514 and press option 1 once prompted.READ FULL ARTICLE
How do I place an online order?
Placing an online order is easy! Follow our easy step by step guide below.
Would you prefer to speak to someone instead? Give our Product Experts a call on 1800 954 514
They'll be able to help you with your size and securely place an order for you!
If you prefer not to call, hit up our Product Experts via our live chat channel.
HOW TO PLACE AN ONLINE ORDER
Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.
Step 2: Select the style you wish to purchase.
Clicking into the style, you'll be able to view a description of the shoe and product details
If you're unsure about the right size, you can view our size chart!
Interested in this item? Select a size and then "Add To Cart".
Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!
You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:
"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.
Step 3: Complete the order
We accept all secure payment methods! Click here for more information.
You'll be asked to either:
- Enter your email address OR
- Log into your existing account
You can also enter your coupon or discount code here.
Follow the prompts and fill out all the required fields.
Once done, the last step is to review your details to make sure they're correct.
Press "Place Order". You're done!
Having difficulties placing your order? No worries! Our Product Experts are available to help over the phone on 1800 954 514
Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).
Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.
Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.
Can I place an order over the phone?
Yes. We're able to help you place an order over the phone.
Contact us on 1800 954 514 and press 1. Our Product Experts will be able to assist in placing your order.
I think I purchased from a scam website?
Please be aware of online scams that may use the Hype DC name as a means of obtaining your personal and/or banking details.
These fraudulent or misleading scams may direct you to “scam” websites modelled after Hype DC with heavily discounted stock, or may involve emails or SMS messages, phone calls, social media or other unsolicited promotions that request personal or financial information. These scams may also take the form of competitions or surveys.
Please note that Hype DC will never ask for your personal or banking details in unsolicited communications.
We suggest that you do not respond to or participate in any offer that appears suspicious or too good to be true.
If you would like more information on current scams or would like to report a scam, please contact Scamwatch via their website.
If you have any queries about a communication you have received, please get in touch with the Product Experts through our Contact Us page.READ FULL ARTICLE
How do I create an account?
If you would like to create an account, simply head over to this link to do so.
You will be directed to enter the information required to create your customer account, its best to do this before you place your order so you can check back in with your order by simply logging in.
You may also choose to 'Create an account' when you proceed to the checkout.READ FULL ARTICLE
How do I reset my password?
Need to reset your password? Sure thing - it's an easy process.
You will then receive an email with instructions on how to reset the password to your account.
Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.READ FULL ARTICLE
I can’t sign into my account?
We're sorry to hear this. As a first step, double-check that you have an account with us.
If you receive emails from us, that means you are subscribed to our database and you do not have an account with us.
If you have created an account with us, that means you are an account holder. It's important to note that these are different and not the same.
- As a first step in trying to fix this issue, we suggest double (and triple) checking your details. The password is the one you set up when opening your account.
- If you're still having difficulty, we suggest clearing your cookies or using another browser.
- Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
I can't see my order in my account?
If you checked out as a guest, please note that your order won't show up in your "order history" if the account was created after placing the order.
What's next?READ FULL ARTICLE
You will still receive your tracking information so you can keep track of your order. Click here for ways to track your online order.
I have not received a confirmation email?
Once you've placed an order, you will receive your order confirmation to the email address that was entered when placing the order.
Good to know: Sometimes it can land in your junk/spam inbox so we recommend checking there.
Where can I see my order history?
Want to browse through your past purchases? You'll find them all stored in your account.
Head to 'My Account' in the top right-hand corner. Once you're in, click on 'Order history'.
Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.READ FULL ARTICLE