Payment & My Account

If the wrong email address was updated at checkout, unfortunately, we can't update your email address, we're so sorry! Please get in contact with our Customer Experience team below and we'll be able to assist you with finding your order confirmation and/or tracking notification.

Please provide us with the email address used at checkout as this will help speed up the process.

Yes, we can absolutely facilitate that for you! Just double-check that the credit note has not expired and still has funds left on it.

To swap over your credit note for a gift voucher, please contact our Customer Experience team below and provide them with the below information.

• Full name
• Credit note number
• Date of expiry

Can I get an extension on my credit note?

If you need an extension, we're here to help! Simply contact our Customer Experience team below with your credit note number and we'll take it from there.

 We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:

1. Request for additional information is refused or not received within the requested time
2. Request for the cardholder to contact us within the timeframe is not met
3. Purchase transaction does not pass our security check
4. The Purchase has connections to previous fraudulent orders
5. Purchase was made by an unauthorised alteration our website.

 We genuinely care about the safety of our customers, their personal information and the protection of their funds.
 
Hype DC may require further verification of your order to ensure that it is authorised by the cardholder.
 
Our Customer Experience team may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
 
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Customer Experience team will provide more information.

To apply a code, please click through to "View Cart".

There is a "Promo Code" option underneath "Subtotal".

Once you click the Promo Code option, a field to enter your code will appear - from here, enter your code and click apply.

Unfortunately we don't offer a price guarantee if our styles have been markdown or a sale has launched online.

At this stage, we're unable to reimburse the difference for your order and the current listed price. We apologise for the inconvenience.

We’re sorry to hear that you’re experiencing issues with your order. If you believe that you may have been overcharged, please get in contact with the Customer Experience team below.

You will be asked to provide your order details (i.e, order number) and a screenshot showing the overcharge.

Yes. We're able to help you place an order over the phone. 

Contact us on 1800 954 514 and press 1. Our Product Experts will be able to assist in placing your order. 

If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.

How to get your money back on return shipping

1. Login to your PayPal account and activate "Refunded Returns".
2. Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
3. Once approved, your refund will appear in your PayPal account, typically within 5 business days.

What's not included?

1. Any items that haven't been paid for in full with your PayPal account.
2. Any products excluded from our Returns Policy.

Gift Cards sold in-store, expire 3 years from the date of issue and are redeemable at any Hype DC retail store in Australia.*

*These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable. We do not currently sell Gift Cards Online.  

Please note: Gift cards purchased in Australia may only be redeemed in Australia. 

If you purchased a Westfield Gift Card or received a Westfield Gift Card, they can be used in any of our Westfield Shopping Centres across Australia.

By purchasing or using the gift card means that you accept the terms and conditions of this agreement.

Please note that these gift cards cannot be redeemed for cash, cannot be used for cash equivalent transactions (such as bill payments, purchase of financial products or foreign currency, or gambling transactions), reloaded, returned for a refund or have their balances consolidated to a new gift card.

Need more info? Check out the full terms & conditions here. 

If you are experiencing issues with your card, you can contact Westfield on 1300 790 292 during business hours or send an email to giftcards@scentregroup.com

ShopBack is a cashback reward program that allows you to earn cashback when you shop online through them. Each time you make a transaction, you get a percentage of your money back.

ShopBack redemptions may take up to 48 hours to redeem with a claim time up to 75 days.

Have more questions? Please reach out to ShopBack at help@shopback.com.au or check out their FAQs here.

If you would like to create an account, simply head over to this link to do so.

You will be directed to enter the information required to create your customer account, its best to do this before you place your order so you can check back in with your order by simply logging in.

You may also choose to 'Create an account' when you proceed to the checkout. An email address will be required.

Need to reset your password? Sure thing - it's an easy process. 

Clicking 'Login' in the top right-hand corner of the website will bring up the login box. This box includes a hyperlink 'Forgot Password?' which prompts you to enter your email address.

You will then receive an email with instructions on how to reset the password to your account. 

Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.

We're sorry to hear this!

As a first step in trying to fix this issue, we suggest double (and triple!) checking your details. The password is the one you set up when opening your account. 

If you're still having difficulty, we suggest clearing your cookies or using another browser. 

Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there. 

Still can't get access? Contact the Customer Experience team below and we'll be able to assist.

When you check out as a guest, unfortunately, your order won't be associated with your account if you created the account after your purchase.  

You will, however, receive an email with tracking information so you can track the progress of your order anyway.

Next time you place an order, don't forget to sign in first and this will allow your order to be linked up to your account.

Depending on your spam filters, it is possible that your confirmation email has been forwarded to your Junk Folder - we would recommend double-checking your junk folder.

If you still have not received your order confirmation after 24 hours of placing the order, please get in contact with our Customer Experience team below and they will happily assist you. Please ensure that you include your order number as this helps to speed up the process!

Want to browse through your past purchases? You'll find them all stored in your account.

Head to 'My Account' in the top right-hand corner. Once you're in, click on 'Order history'.

Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.