Payment & My Account

At this time, our online checkout system does not support payments using multiple credit cards. However, you can pay for your purchase using one credit card and one Hype DC gift card. 

Our credit notes can only be used in-store. When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.

Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here. 

We currently accept payment via VISA, MasterCard, American Express, PayPal, and Afterpay.

Unfortunately, we can not accept payment from cards issued overseas. 

Your account will be debited at the time of order and the transaction will appear on your statement as Hype DC Pty Ltd.

Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip. 

If you wish to shop with us via Zip Pay, head to the Zip App and search for Hype DC. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated. 

For a full overview, please see here.

Returns:

If you need to return your order, your refund will be credited back to your Zip Account.

Please see full instructions here. 

If you have any questions or issues, please reach out to the Zip Pay team.

Your order may have been "pre-authorised" for your purchase. A "pre-authorisation" payment is done before completing an order to ensure funds are available, no money is actually taken from your account however in some circumstances this authorisation may show on a bank statement.

If inventory sells out before you complete an order (as is common with limited releases), our payment gateway will automatically void these "pre-authorised" payments, however, depending on how quickly your banking institution can process the void, it can take up to 10 working days for this authorisation to disappear from a bank statement.

We’re sorry to hear that you’re having difficulties purchasing through our website.

First, we recommend clearing your cookies or switching to another browser.

If the problem continues, we recommend trying a different payment method.

Still having issues? Get in touch with the Product Experts and we'll help you out.

Please provide us with a screenshot of the error message to help speed up the troubleshooting process. We also advise to block out any sensitive information before sending through the screenshot. 

Afterpay has introduced the Afterpay Card. It’s virtual, contactless and stored in Apple Pay or Google Pay. 

The Afterpay Card means that there is no need to generate a new barcode when shopping with Afterpay in-store. You’ll still initiate your purchase from the Afterpay app but you’ll be directed to your Apple/Google wallet. Tap your Afterpay Card at the checkout to complete your purchase.

For instructions on how to set up your Afterpay Card, check out Afterpay’s info here.

Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!

Afterpay is available to all people who:

• Live in Australia;
• Are at least 18 years old
• Can enter into a legally binding contract
• Have a valid and verifiable email address, mobile number; and
• Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.

To find out more and sign up, please visit Afterpay’s website.

Simply choose Afterpay as your payment method at checkout. Your first payment will be taken when you place your order.  First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase. Your first payment will be taken when you place your order. 

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.

Using Afterpay in-store is easy.

Open your Afterpay App to view your available to spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet. 

At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.

Afterpay orders placed online can be returned online or in-store.

Take a look at our Returns Policy to make sure your items meet our three main conditions. 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here. 

Unfortunately, we are unable to facilitate exchanges online, but you are welcome to return and repurchase. 

If you have any further enquiries regarding Afterpay, head to their website for more information.

Returning Afterpay purchases in-store is easy. First, take a look at our Returns Policy to make sure your items meet our three main conditions. 

When you’re in-store, open your Afterpay app and access your Afterpay card in your Profile tab. Select ‘Return an order’ and 'Refund with Afterpay Card' which will launch the screen to select Apple Pay or Google Pay. Select your Afterpay Card and tap against the reader. 

Alternatively, you can select ‘Orders’, open transactions and locate the transaction. Click ‘Return an order’ and tap the card reader to initiate your refund.

You’ll be notified that your refund has been successful and adjustments will be made to your payment schedule. 

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here. 

Exchanges can be facilitated in-store for items of the same value only.

Please note: Refunds cannot be initiated via the Digital Wallet. They must be initiated via the Afterpay App.

If you have any further enquiries regarding Afterpay, head to their website for more information.

What is PayPal?

PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, thus keeping your card details private. 

PayPal Pay in 4 

• PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
• Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after. 
• Repayments are made automatically from your PayPal account. 

How do I use PayPal?

• You will need to set up an account with PayPal which is linked to your card or bank account. 
• Select PayPal as your method of payment at the checkout. 
• A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction. 
• Once payment is confirmed, a confirmation page will appear along with your order number. 

What are the advantages and disadvantages of using PayPal with my Hype DC order?

• Advantages:
  
  • No need to enter your card details every time you make a purchase online. 
  • Your card details are kept private from the vendor. 
  • PayPal offer reimbursement of return shipping fees if you need to send something back to us. You can make up to 8 claims per year! More info here. 
• Disadvantages:
  • • Orders paid with PayPal cannot be refunded in-store. To return your order for a refund, you will need to organise your return online with us and pay for return shipping. You will then need to contact PayPal to organise a refund of your return shipping costs. 

To find out more and sign up, please visit PayPal's website. 

Important to note: PayPal orders cannot be refunded in-store. As PayPal is an encrypted and secure payment method, our stores are unable to process PayPal refunds. Please initiate your return online. 

If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.

This can be useful as online orders paid with PayPal cannot be returned in-store and will need to be returned online for a refund. Follow the steps below to get your money back on return shipping. 

How to get your money back on return shipping

1. Login to your PayPal account and activate "Refunded Returns" before shopping and paying with PayPal.
2. Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
3. Once approved, your refund will appear in your PayPal account, typically within 5 business days.

What's not included?

1. Any items that haven't been paid for in full with your PayPal account.
2. Any products excluded from our Returns Policy.

 We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:

1. Request for additional information is refused or not received within the requested time
2. Request for the cardholder to contact us within the timeframe is not met
3. Purchase transaction does not pass our security check
4. The Purchase has connections to previous fraudulent orders
5. Purchase was made by an unauthorised alteration our website.

 We genuinely care about the safety of our customers, their personal information and the protection of their funds.
 
Hype DC may require further verification of your order to ensure that it is authorised by the cardholder.
 
Our Product Experts may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
 
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us and our Product Experts will provide more information.

We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.

This may be due to a technical glitch. We do our best to ensure that this doesn't happen.

If you believe that you may have been overcharged, please get in contact with our Product Experts. Please provide us with the below information as it helps to speed up the process:

- Order number

- Screenshot showing the additional charge

Our team will be able to advise the next steps.

Occasionally we adjust the pricing on items if we have a current promotion or sale happening.

Unfortunately, we do not offer a price guarantee, so we are unable to provide a partial refund for an item that goes on sale after you've purchased it. We apologise for the inconvenience.

A Hype DC Gift Card can be used online for full or partial payment of an order.

In the final payment stage of the secure checkout select the “Enter Gift Card”. This will expand and the necessary section to fill in the Gift Card number and PIN will appear. Once the numbers have been entered simply click 'Apply Gift Card'.

If the Gift Card balance covers the entire order you will be able to place the order. If there is a remaining balance to pay simply scroll down and choose another payment method (PayPal, Credit Card, Afterpay).

Gift Cards will be refunded back onto a new one.

Please note: Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

Yes, you can.
Simply head into your nearest store and present them with your digital Gift Card. Our store teams will scan the barcode which will apply the gift card amount to your purchase.

Yes, we sell online gift cards! Whether it's for yourself or someone else, we've got you covered. Click here to purchase a gift card. 

Our digital Hype DC gift cards are purchased online and sent via email. They work the same way as a physical gift card. You choose the amount you wish to purchase. The Gift Card will be sent to the nominated email address. 

How to purchase: 

1. Click 'Buy Gift Cards Online' located under Resources at the bottom of the website 

2. Select the design, quantity and value before selecting 'Add to Cart'

3. Select 'Checkout'

4. Enter your contact details and delivery address (either your own or the recipient's email address) and payment details

5. You will receive an order success message with your order number 

6. A tax invoice will be emailed to the purchaser and the Gift Card recipient (email address used as the delivery address) will receive an email where they can download the gift card

To redeem online: Simply enter your Gift Card number and PIN at the checkout.  

To redeem in-store: Simply present your Gift Card on your mobile device. 

Please note: Gift Cards are sent as inactive and will be activated 24 hours after purchase. The Gift card value must be between $20 & $999. 

Please see our Gift Card Terms & Conditions here. 

Yes, we can absolutely facilitate that for you! Just double-check that the credit note has not expired and still has funds left on it.

To swap over your credit note for a gift voucher, please contact our Product Experts and provide them with the below information:

- Full name

- Date of expiry

- Credit note number

Can I get an extension on my credit note?

If you need an extension, we're here to help! Simply contact our Product Experts and provide them with the above information and we'll take it from there.

Hype DC Gift Cards can be purchased in-store and online and are redeemable at any Hype DC retail store in Australia or online at www.hypedc.com/au/.

Gift Card value must be between $20 and $999.

Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card.

Any balance that remains on the Gift Card after expiry will not be available for use.

Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other Gift Cards.

The value shown on a Gift Card includes GST.

Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.

Gift Cards should be treated like cash.

Lost or stolen Gift Cards will not be replaced or refunded.

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.

We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

Students can get FREE, instant access to 10% student discounts through UNiDAYS.

How does it work?

Simply head to UNiDAYS and click on 'Join Now' or 'Log In'.

For instant access to this discount, you must register and verify your student status with UNiDAYS.

What can I use the discount for?

The discount can only be used for full-priced items. It cannot be used in conjunction with any other offer.

Am I eligible for UNiDAYS?

• You must be over the age of 16 years old. If you are under 16 years, you are not permitted to use the service. By using this service, you confirm that you are at least 16 years of age.

Need help?

If you have any issues applying your UNiDAYS discount, please reach out to their team here.

For further information on our terms and conditions, please find it here.

Where to apply the discount code:

Once you've added the item to your cart, select the "View Cart" option and enter the code in the "Add Promo" section before selecting "Proceed to Checkout".

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
2. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.

Our discount codes and promotional offers cannot be used in conjunction with any other discount or offer. 

Please view the Terms & Conditions issued to you with your discount code.

ShopBack is a cashback reward program that allows you to earn cashback when you shop online through them. Each time you make a transaction, you get a percentage of your money back.

ShopBack redemptions may take up to 48 hours to redeem with a claim time up to 75 days.

Have more questions? Please reach out to ShopBack at help@shopback.com.au or check out their FAQs here.

Adding shoes or items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items. 

Please note: If the item is in high demand, it is possible that we may run out of stock before you confirm your purchase, despite being available when you added them to your shopping cart. 

To speed up the purchasing process and save time on future orders, create a Hype DC account. 

When you first receive your shoes, we recommend trying them inside on carpet to check that they fit. 

On the off chance that they don't fit and you need to return your shoes, they need to be in their original condition. If you have worn them outside, they will be ineligible for return. 

It's a good idea to check out our Returns Policy before wearing your shoes. 

Good to know! Shoes can only be returned in their original, undamaged shoebox, so don't throw it out until you've tried them on!

Our Product Experts are on hand to assist you with placing bulk orders and ensure a secure ordering experience. 

Connect with a Product Expert for sizing advice and assistance placing your bulk order. Call the team on 1800 954 514  and press option 1 once prompted.

Placing an online order is easy! Follow our easy step by step guide below.

Would you prefer to speak to someone instead? Give our Product Experts a call on 1800 954 514

They'll be able to help you with your size and securely place an order for you!

If you prefer not to call, hit up our Product Experts via our live chat channel.

HOW TO PLACE AN ONLINE ORDER

Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.

Step 2: Select the style you wish to purchase.

Clicking into the style, you'll be able to view a description of the shoe and product details 

If you're unsure about the right size, you can view our size chart!

Interested in this item? Select a size and then "Add To Cart".

Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!

You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:

"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.

Step 3: Complete the order

We accept all secure payment methods! Click here for more information.

You'll be asked to either:

• Enter your email address OR
• Log into your existing account 

You can also enter your coupon or discount code here. 

Follow the prompts and fill out all the required fields.

Once done, the last step is to review your details to make sure they're correct. 

Press "Place Order". You're done!

Having difficulties placing your order? No worries! Our Product Experts are available to help over the phone on 1800 954 514

Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).

Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.

Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.

Yes. We're able to help you place an order over the phone. 

Contact us on 1800 954 514 and press 1. Our Product Experts will be able to assist in placing your order. 

You can view our full range by selecting the BRANDS tab in the menu: 

Alternatively, you can search for the brand in our search bar:

If you have any stock or product enquiries, please give our Product Experts a call on 1800 954 514 and press 1.

If you would like to create an account, simply head over to this link to do so.

You will be directed to enter the information required to create your customer account, its best to do this before you place your order so you can check back in with your order by simply logging in.

You may also choose to 'Create an account' when you proceed to the checkout.

Need to reset your password? Sure thing - it's an easy process. 

Clicking 'Login' in the top right-hand corner of the website will bring up the login box. This box includes a hyperlink 'Forgot Password?' which prompts you to enter your email address.

You will then receive an email with instructions on how to reset the password to your account. 

Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.

We're sorry to hear this. As a first step, double-check that you have an account with us.

If you receive emails from us, that means you are subscribed to our database and you do not have an account with us.

If you have created an account with us, that means you are an account holder. It's important to note that these are different and not the same.

Next steps:

1. As a first step in trying to fix this issue, we suggest double (and triple) checking your details. The password is the one you set up when opening your account.
2. If you're still having difficulty, we suggest clearing your cookies or using another browser. 
3. Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there.

If you checked out as a guest, please note that your order won't show up in your "order history" if the account was created after placing the order.  

What's next?
 You will still receive your tracking information so you can keep track of your order. Click here for ways to track your online order.

Once you've placed an order, you will receive your order confirmation to the email address that was entered when placing the order.

Good to know: Sometimes it can land in your junk/spam inbox so we recommend checking there.

Want to browse through your past purchases? You'll find them all stored in your account.

Head to 'My Account' in the top right-hand corner. Once you're in, click on 'Order history'.

Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.