Delivery

The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.

Extended Holiday Returns Policy:

All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.

Orders made beyond this timeframe will follow our regular 30-day return policy. 

Order Cut-Off Dates:

*Please Note: All times listed are in Local Time

Express Delivery:

Same Day Delivery: Please see here for further information on Same Day Delivery.

1-Hour Click & Collect: Please see here for further information on Click & Collect. 

*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of Hype DC.

From everyone at Hype DC, we wish you a very happy holiday and new year.

Our delivery options, timeframes, and costs are as below:

IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays). 

*Please note that delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of Hype DC. 

Same Day Delivery:
Same Day Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 9am-2pm Monday-Friday to be eligible for Same Day Delivery. For our full Terms & Conditions, please see here.

Next Day Delivery:
Next Day Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 2pm-11:59pm Monday-Friday and will be delivered the next business day.

Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.

Authority to Leave:
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.

Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery.

Your tracking number will become active once the driver has picked up and scanned your parcel. See our delivery information HERE for timeframes to estimate the arrival of your order.

Alternatively, click 'Track My Order' below and enter your tracking number on the StarTrack website for delivery updates.

TRACK MY ORDER

Your order number will be in the subject line of your confirmation email and will begin with #HYPAU. 

When entering your order number into our returns portal, make sure to leave out the #, or your order number will not be recognised!

Authority to leave (ATL) is an option available at checkout. If ticked, the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. You agree that the parcel is deemed 'delivered' when left at your premises.

What if I selected ATL and my parcel is stolen? 

Hype DC will not be held liable for any stock loss, due to theft or negligence if Authority To Leave is selected at the time of checkout and proof of delivery has been provided from our courier.

I would like to sign for my order, how can I ensure this? 
If you would prefer to sign for the parcel, please deselect the option "I give permission to leave this item at the address listed above" at checkout. If no one is home at the time of delivery, the parcel will be taken to your local Post Office for collection. 

I've been notified that my order has been delivered, but I haven't received it!

• Check your tracking details. Your order may have been taken to your local Post Office if the courier has deemed it unsafe to leave your order unattended. 
• Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view. 

If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on 13 23 45 or get in touch with our Product Experts below. 

Unfortunately, any online or in-store orders cannot be delivered to our stores for collection. 

If you do place an order, and list one of our stores as the delivery address, you run the risk of your order not being successfully delivered, returned to sender, or lost. 

To place an order and pick up in-store, you can place a Click & Collect order with us!

Please see all of our delivery options here.

Unfortunately, we're unable to cancel an order once it's placed. 

Once you receive your item(s), you can return them in accordance with our Returns Policy. Please see HERE for instructions on returning your order. 

Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order. 

Once you receive your item(s), you can return them in accordance with our Returns Policy and place a new online order for the correct product. Please see HERE for instructions on returning your order. 

Our team work quickly to get orders picked, packed and out the door to you - so we can't guarantee that we'll be able to update your delivery address. 

If you have just placed your order, or you have not received a tracking number:

Please contact our Product Experts here.

There is a short window of time before it's ready to be shipped that we may be able to update the address for you. 

If you have been sent a tracking number:

We are unable to update a delivery address once an order has been packed.

Click & Collect allows you to order online and then pick it up from your nominated Hype DC store for no additional charge*. 

How to place a Click & Collect order

1. Add your item to the cart
2. At checkout, under 'Shipping' select 'Click & Collect'
3. Click 'Find Store' and enter your postcode. Nearby stores with the item available will allow you to click 'Select Store'
4. Click 'Proceed to Payment' to pay for and complete your order

*Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out.

What's next? 

Our in-store team will prepare your order and notify you via email when it's ready for pickup. Once you place your Click & Collect, we'll aim to have it ready for same-day collection. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you).

Good to know: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Product Experts below. The nominee will also be required to show a form of I.D.

We'll aim to have your Click & Collect order ready for same day collection.

You're able to collect your order once you've received the ready-for-collection email. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you). 

Good to know: If you need to nominate someone other than yourself to collect the order, please give our Product Team a heads up. The nominee will also be required to show a form of I.D. 

Our Product Experts may be able to cancel your Click & Collect order once it has been placed.

Simply get in touch below and provide us with your order number (starting with HYPAU). We'll provide you with the next steps.

No results when you enter your postcode for Click & Collect? Only local Hype DC stores that have your item in stock will appear available for Click & Collect.

If Click & Collect is unavailable at your local store, we recommend having your item delivered! View our Delivery Timeframes HERE. 

Need your order today? Introducing Same Day Delivery. 

Same Day Delivery is available in selected areas if you place your order between 9am to 2pm between Monday to Friday for just $19.95. This service is provided by Direct Couriers. 

When should I expect my order to be delivered? 
Once you place your order, please allow 4-6 hours for delivery. Please note that delivery times are indicative only, and Hype DC will not be liable for any failure to observe these delivery times.

Is Same Day Delivery available in all states? 
No, this service is only available in metro cities including Sydney, Melbourne, Brisbane and Adelaide and is subject to product availability in local areas.

Where can I get my order delivered?
Orders can only be delivered to residential and business addresses. PO Boxes and Parcel Lockers are not applicable.

What happens if I order Same Day Delivery on a Saturday? 
If your order is placed on a non-business day (weekend or public holiday), your delivery window will be the next business day.

Do I need to be home for delivery? 
We strongly recommend someone to be present to sign for and accept the delivery. If you're not home, the courier will leave your order unattended if they deem it safe to do so. If not, your order will be returned to us and you'll be issued a refund via your original payment method within 3-6 business days. 

For full Terms & Conditions, please see here.

Next day delivery is available between 2:00pm and 11.59pm for most metro cities such as Sydney, Melbourne, Brisbane and Adelaide and is subject to stock availability.

Simply select 4 Hour Delivery at checkout to receive your item the next day. This is an expedited service via Direct Couriers shipped from our local store direct to your door.

You will receive text notifications and will be able to track the driver's location.

Availability: Same Day Delivery is available in metro cities of Sydney, Melbourne, Brisbane, Adelaide and is subject to product availability in the local area. This service is not available for Perth at this stage.

Terms and conditions:

1. Once your order is placed you will receive an order confirmation to the email provided during checkout.
2. All tracking information will be supplied directly from our courier partner (Direct Couriers).
3. Delivery will be made to one address only based on one postcode. If the postcode is changed during the checkout process, the delivery method may be subject to product availability of the new postcode. If Same Day Delivery is not available, Standard Delivery will apply.
4. Delivery is to Residential or Business addresses and cannot be offered for PO BOX or Parcel Locker Locations.
5. Multiple delivery methods can be made on the one order during checkout, however, this will trigger multiple confirmation emails as your order will be required to be split into multiple parts.
6. From time to time we may need to dispatch your order from multiple locations. Please note you will not incur any additional delivery cost if your order is split and dispatched from multiple dispatching locations.
7. If your order is placed after 2 pm or on a non-business day (weekend or public holiday), your delivery window will be the next business day.
8. Same Day Delivery can occur between 9 am and 9 pm Monday to Friday (Excluding Public Holidays)
9. Delivery Times may vary according to distance, on Friday evenings, and during holiday periods. Please allow up to 4-6 hours for your order to arrive.
10. Our courier (Direct Couriers) may be completing multiple deliveries at one time, and this could affect the tracking journey.
11. If you have not received your order by 9 pm on the day it was placed and have not received any notification from our team or courier partner regarding this, please contact our Customer Experience team. 
12. If you have provided an incorrect address or a PO Box/Parcel Locker, your order will be returned to sender. Once your order reaches our dispatching store, a refund will be issued within 3 -6 business days. 
13. Authority to Leave: Our couriers will use their discretion however if they feel it's unsafe to leave your order unattended, your item will be Returned to Sender and refunded. Your refund will reflect on your original payment within 3 - 6 business days. 
14. Same Day Delivery Orders cannot be re-dispatched if Returned to Sender.

The availability of this service may be impacted by lockdowns and any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Hype DC.

Delivery times are indicative only, and Hype DC will not be liable for any failure to observe these delivery times.

Once you've placed your order, you'll first receive an order confirmation email. You'll also receive email & SMS notifications from Direct Couriers during your Same Day Delivery journey. See below for the process:

1. Picked up: your order has been collected by the driver

2. On route: your order is nearby and will be delivered shortly (within 6kms)

3. Delivered: success! Your order has arrived at the address provided. 

Same Day Delivery is only available in selected metro areas. If the Same Day Delivery option is not available when you enter your postcode, this is a strong indicator that this service is not currently available in your area, or for this product.

Our Express Delivery service will have your order delivered to you within 1-3 business days. Please see here for further information. 

If your size isn't available in-store, our team can order your item from another store across Australia and have it delivered to your house. Your item will be delivered within 1-3 business days. 

Returning an in-store order

If you wish to return an item you ordered in-store, please visit us in-store for a refund.
We are currently unable to facilitate an online return for an in-store order. When returning your item in-store please bring along proof of purchase and ensure that your item meets our Returns Policy conditions. 

Please note: If we are unable to fulfill your in-store order please visit us in-store to claim your refund. If you don't claim your refund within 60 days, we'll email another reminder. If your credit remains unclaimed after 90 days, it'll be issued in the form of a gift card. 

If you ordered in-store, your delivery can take anywhere between 1-3 business days. You can check out our Delivery Timeframes for more information.

Your order confirmation will be sent to the email address that was entered in upon placing the order.

Once your item/s have been dispatched, you will receive your tracking details. For more information on how to track your order, click here.