How long does delivery take?
Just placed an order? All orders are shipped using Express StarTrack delivery.
LOCATION DELIVERY TIME Australian Metropolitan 1-3 Business Days Australian Rural 4-7 Business Days
* Delivery timeframes are estimates only, and may vary with peak sale periods, COVID-19 related impacts, possible courier delivery issues, and other influences beyond the control of Hype DC.READ FULL ARTICLE
Is it safe to receive packages from Hype DC?
We want to assure you that Hype DC along with our delivery partners, are doing everything we can to safeguard our team and customers during the preparation and delivery of your orders.
Our delivery partners are following several hygiene protocols including:
- Social distancing within processing facilities and during delivery to customers
- Allocating workers to operational zones within processing facilities and performing daily temperature checks
- The use of mandatory face coverings and screens where relevant
- Practicing good hygiene and regular cleaning of delivery vehicles
- No longer asking for signatures on delivery, to avoid unnecessary contact
To keep our delivery drivers and posties safe, please:
- Keep 1.5 meters in distance
- If you're experiencing symptoms, please let your postie or driver know
- Wear a mask where required and practice good hygiene
How do I track my order?
Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery. Your tracking number will become active once the driver has picked up and scanned your parcel. See our Delivery Timeframes to estimate the arrival of your order.
Alternatively, click 'track my order' below and enter your tracking number on the StarTrack website for delivery updates.
How much does delivery cost?
Delivery within Australia
SPEND SHIPPING COST DELIVERY SERVICE Over $150 FREE StarTrack Express Under $150 $12 StarTrack Express
What are your delivery options?
Express Delivery: Our Express Delivery is $12, FREE for orders over $150. See our timeframes here.
Click & Collect: FREE at participating stores. Click here for more information.
Same Day Delivery: Available in selected areas if you place your order before 2:00 pm between Monday to Friday for just $19.95. Please note, someone will need to be present to sign and accept the delivery. See more info and Ts&Cs here.
Next Day Delivery: If ordering after 2pm, select 4 Hour Delivery at checkout to receive your item the next day. Available until 11:59pm. Please note, someone will need to be present to sign and accept the delivery. See more info here.
When will my order be dispatched?
We aim to pack and dispatch online orders within 1-3 business days. Once your order is dispatched, you will receive an email notification with a tracking number.READ FULL ARTICLE
Please note: During peak periods (sales or public holidays), dispatch times may be longer.
Can I cancel my order?
Should you wish to cancel your order, please contact our Product Experts as soon as possible, either via Live Chat or on 1800 954 514. We will be able to cancel your order if it is yet to be packed or dispatched by the warehouse. If outside of working hours, please lodge an enquiry via email.
If we are unable to cancel your order you can return them in accordance with our Returns Policy once delivered.READ FULL ARTICLE
Can I change the size or colour of an item after I've placed my order?
If you notice that you've made a mistake on your order, please contact our Product Experts as soon as possible, either via Live Chat or on 1800 954 514. If your order has not been packed or dispatched from our warehouse, we will cancel your order so that you can reorder the correct size, colour or item.
If we are unable to cancel your order you can return them in accordance with our returns policy once delivered.READ FULL ARTICLE
Can I update my delivery address after I've placed my order?
Our team work quickly to get orders picked, packed and out the door to you. If you need to update the delivery address please contact our Product Experts via Live Chat or on 1800 954 514. There is a short window of time before it's ready to be shipped that we can update the address for you.
Alternatively, please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. They will be able to update your address. Any address updates done by StarTrack will add an additional business day for delivery on top of the standard delivery time.
READ FULL ARTICLE
Click and Collect
How does Click & Collect work?
Click & Collect allows you to order online and then pick it up from your nominated Hype DC store for no additional charge.
How to place a Click & Collect order
- Add your item to the cart
- At checkout, under 'Shipping' select 'Click & Collect'
- Click 'Find Store' and enter your postcode. Nearby stores with the item available will allow you to click 'Select Store'
- Click 'Proceed to Payment' to pay for and complete your order
*Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out.
Our in-store team will prepare your order and notify you via email when it's ready for pickup. Once you place your Click & Collect, we'll aim to have it ready for same day collection. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you).
Good to know: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Product Experts below. The nominee will also be required to show a form of I.D.
When can I pick up my Click & Collect order?
We'll aim to have your Click & Collect order ready for same day collection.READ FULL ARTICLE
You're able to collect your order once you've received the ready-for-collection email. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you).
Good to know: If you need to nominate someone other than yourself to collect the order, please give our Product Team a heads up. The nominee will also be required to show a form of I.D.
Can I cancel my Click & Collect order?
Want to cancel your Click & Collect order? Get in touch with our Product Team here and provide us with your order number (starts with HYPAU).
Why isn't Click & Collect available for the item I need?
No results when you enter your postcode for Click & Collect?
Only local Hype DC stores which have your item in stock will appear available for Click & Collect.
If Click & Collect is unavailable at your local store, we recommend having your item delivered! View our Delivery Timeframes here.READ FULL ARTICLE
Same Day & Next Day Delivery
What is Next Day Delivery?
Next day delivery is available between 2:00pm and 11.59pm for most metro cities such as Sydney, Melbourne, Brisbane, Adelaide and is subject to stock availability. Simply select 4 Hour Delivery at checkout to receive your item the next day. This is an expedited service via Direct Couriers shipped from our local store direct to your door. You will receive text notifications and will be able to track the drivers location.READ FULL ARTICLE
What is Same Day Delivery?
Need your order today? Introducing Same Day Delivery.
Same Day Delivery is available in selected areas if you place your order between 9am to 2pm between Monday to Friday for just $19.95. This service is provided by Direct Couriers.
When should I expect my order to be delivered?
Once you place your order, please allow 4-6 hours for delivery. Please note, delivery times are indicative only, and Hype DC will not be liable for any failure to observe these delivery times.
Is Same Day Delivery available in all states?
No, this service is only available in metro cities including Sydney, Melbourne, Brisbane, Adelaide and is subject to product availability in local areas.
Where can I get my order delivered?
Orders can only be delivered to residential and business addresses. PO Boxes and Parcel Lockers are not applicable.
What happens if I order Same Day Delivery on a Saturday?
If your order is placed on a non-business day (weekend or public holiday), your delivery window will be the next business day.
Do I need to be home for delivery?
We strongly recommend someone to be present to sign for and accept the delivery. If you're not home, the courier will leave your order unattended if they deem it safe to do so. If not, your order will be returned to us and you'll be issued a refund via your original payment method within 3-6 business days.
For full Terms & Conditions please see here.
What are the Same Day Delivery Terms and Conditions?
Availability: Same Day Delivery is available in metro cities of Sydney, Melbourne, Brisbane, Adelaide and is subject to product availability in the local area. This service is not available for Perth at this stage.
Terms and conditions:
- Once your order is placed you will receive an order confirmation to the email provided during checkout.
- All tracking information will be supplied directly from our courier partner (Direct Couriers).
- Delivery will be made to one address only based on one postcode. If the postcode is changed during the checkout process, the delivery method may be subject to product availability of the new postcode. If Same Day Delivery is not available, Standard Delivery will apply.
- Delivery is to Residential or Business addresses and cannot be offered for PO BOX or Parcel Locker Locations.
- Multiple delivery methods can be made on the one order during checkout, however, this will trigger multiple confirmation emails as your order will be required to be split into multiple parts.
- From time to time we may need to dispatch your order from multiple locations. Please note you will not incur any additional delivery cost if your order is split and dispatched from multiple dispatching locations.
- If your order is placed after 2 pm or on a non-business day (weekend or public holiday), your delivery window will be the next business day.
- Same Day Delivery can occur between 9 am and 9 pm Monday to Friday (Excluding Public Holidays)
- Delivery Times may vary according to distance, on Friday evenings, and during holiday periods. Please allow up to 4-6 hours for your order to arrive.
- Our courier (Direct Couriers) may be completing multiple deliveries at one time, and this could affect the tracking journey.
- If you have not received your order by 9 pm on the day it was placed and have not received any notification from our team or courier partner regarding this, please contact our Customer Experience team.
- If you have provided an incorrect address or a PO Box/Parcel Locker, your order will be returned to sender. Once your order reaches our dispatching store, a refund will be issued within 3 -6 business days.
- Authority to Leave: Our couriers will use their discretion however if they feel it's unsafe to leave your order unattended, your item will be Returned to Sender and refunded. Your refund will reflect on your original payment within 3 - 6 business days.
- Same Day Delivery Orders cannot be re-dispatched if Returned to Sender.
The availability of this service may be impacted by lockdowns and any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Hype DC.
Delivery times are indicative only, and Hype DC will not be liable for any failure to observe these delivery times.READ FULL ARTICLE
How can I track my Same Day Delivery?
Once you've placed your order, you'll first receive an order confirmation email.
You'll also receive email & SMS notifications from Direct Couriers during your Same Day Delivery journey.
1. Picked up: your order has been collected by the driver
2. On route: your order is nearby and will be delivered shortly (within 6kms)
3. Delivered: success! Your order has arrived at the address provided.READ FULL ARTICLE
Same Day Delivery not an option at checkout?
Same Day Delivery is only available in selected metro areas. If the Same Day Delivery option is not available when you enter your postcode, this is a strong indicator that this service is not currently available in your area, or for this product.
Our Standard Delivery service will have your order delivered to you within 1-3 business days.READ FULL ARTICLE
My Same Day Delivery has not arrived?
If your Same Day Delivery has not arrived within the given time frame or you miss the delivery, please get in touch with our Product Experts here to let us know.READ FULL ARTICLE
How does ordering in-store work?
If your size isn't available in-store, our team can order your item from another store across Australia and have it delivered to your house. Your item will be delivered within 1-3 business days.
Returning an in-store order
If you wish to return an item you ordered in-store, please visit us in-store for a refund.
We are currently unable to facilitate an online return for an in-store order. When returning your item in-store please bring along proof of purchase and ensure that your item meets our Returns Policy conditions.
Please note: If we are unable to fulfill your in-store order please visit us in-store to claim your refund. If you don't claim your refund within 60 days, we'll email another reminder. If your credit remains unclaimed after 90 days, it'll be issued in the form of a gift card.READ FULL ARTICLE
How long will my in-store order take to arrive?
If you ordered in-store, your delivery can take anywhere between 1-3 business days. You can check out our Delivery Timeframes for more information.
Your order confirmation will be sent to the email address that was entered in upon placing the order.
Once your item/s have been dispatched, you will receive your tracking details. For more information on how to track your order, click here.