Update 06/10/21: We're experiencing a technical issue where customers cannot lodge a claim directly from their logged-in account. Please use our guest returns form in the meantime. We apologise for the inconvenience and hope to have it sorted as quickly as possible.
We're incredibly sorry to hear about this! If you've received the incorrect item, please follow the below steps:
- Log in to your My Account to start a Return. If you checked out as a guest, use our guest returns form here.
- Follow the steps and select your reason for return (dispatch error).
- Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label and item(s) received).
- Hit submit. Our Customer Experience Team will review your claim.
- If approved, you'll be sent a follow-up email with further details.