Cancellations

Should you wish to cancel your order, please contact our Product Experts as soon as possible, either via Live Chat or on 1800 954 514. We will be able to cancel your order if it is yet to be packed or dispatched by the warehouse. If outside of working hours, please lodge an enquiry via email. 

If we are unable to cancel your order you can return them in accordance with our Returns Policy once delivered.

If you notice that you've made a mistake on your order, please contact our Product Experts as soon as possible, either via  Live Chat or on 1800 954 514. If your order has not been packed or dispatched from our warehouse, we will cancel your order so that you can reorder the correct size, colour or item. 

If we are unable to cancel your order you can return them in accordance with our returns policy once delivered.

Our team work quickly to get orders picked, packed and out the door to you. If you need to update the delivery address please contact our Product Experts via Live Chat or on 1800 954 514. There is a short window of time before it's ready to be shipped that we can update the address for you. 

Alternatively, please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. They will be able to update your address. Any address updates done by StarTrack will add an additional business day for delivery on top of the standard delivery time.