What is Next Day Delivery?
Next day delivery is available between 2:00pm and 11.59pm for most metro cities such as Sydney, Melbourne, Brisbane, Adelaide and is subject to stock availability. Simply select 4 Hour Delivery at checkout to receive your item the next day. This is an expedited service via Direct Couriers shipped from our local store direct to your door. You will receive text notifications and will be able to track the drivers location.READ FULL ARTICLE
What is Same Day Delivery?
Need your order today? Introducing Same Day Delivery.
Same Day Delivery is available in selected areas if you place your order between 9am to 2pm between Monday to Friday for just $19.95. This service is provided by Direct Couriers.
When should I expect my order to be delivered?
Once you place your order, please allow 4-6 hours for delivery. Please note, delivery times are indicative only, and Hype DC will not be liable for any failure to observe these delivery times.
Is Same Day Delivery available in all states?
No, this service is only available in metro cities including Sydney, Melbourne, Brisbane, Adelaide and is subject to product availability in local areas.
Where can I get my order delivered?
Orders can only be delivered to residential and business addresses. PO Boxes and Parcel Lockers are not applicable.
What happens if I order Same Day Delivery on a Saturday?
If your order is placed on a non-business day (weekend or public holiday), your delivery window will be the next business day.
Do I need to be home for delivery?
We strongly recommend someone to be present to sign for and accept the delivery. If you're not home, the courier will leave your order unattended if they deem it safe to do so. If not, your order will be returned to us and you'll be issued a refund via your original payment method within 3-6 business days.
For full Terms & Conditions please see here.
What are the Same Day Delivery Terms and Conditions?
Availability: Same Day Delivery is available in metro cities of Sydney, Melbourne, Brisbane, Adelaide and is subject to product availability in the local area. This service is not available for Perth at this stage.
Terms and conditions:
- Once your order is placed you will receive an order confirmation to the email provided during checkout.
- All tracking information will be supplied directly from our courier partner (Direct Couriers).
- Delivery will be made to one address only based on one postcode. If the postcode is changed during the checkout process, the delivery method may be subject to product availability of the new postcode. If Same Day Delivery is not available, Standard Delivery will apply.
- Delivery is to Residential or Business addresses and cannot be offered for PO BOX or Parcel Locker Locations.
- Multiple delivery methods can be made on the one order during checkout, however, this will trigger multiple confirmation emails as your order will be required to be split into multiple parts.
- From time to time we may need to dispatch your order from multiple locations. Please note you will not incur any additional delivery cost if your order is split and dispatched from multiple dispatching locations.
- If your order is placed after 2 pm or on a non-business day (weekend or public holiday), your delivery window will be the next business day.
- Same Day Delivery can occur between 9 am and 9 pm Monday to Friday (Excluding Public Holidays)
- Delivery Times may vary according to distance, on Friday evenings, and during holiday periods. Please allow up to 4-6 hours for your order to arrive.
- Our courier (Direct Couriers) may be completing multiple deliveries at one time, and this could affect the tracking journey.
- If you have not received your order by 9 pm on the day it was placed and have not received any notification from our team or courier partner regarding this, please contact our Customer Experience team.
- If you have provided an incorrect address or a PO Box/Parcel Locker, your order will be returned to sender. Once your order reaches our dispatching store, a refund will be issued within 3 -6 business days.
- Authority to Leave: Our couriers will use their discretion however if they feel it's unsafe to leave your order unattended, your item will be Returned to Sender and refunded. Your refund will reflect on your original payment within 3 - 6 business days.
- Same Day Delivery Orders cannot be re-dispatched if Returned to Sender.
The availability of this service may be impacted by lockdowns and any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Hype DC.
Delivery times are indicative only, and Hype DC will not be liable for any failure to observe these delivery times.READ FULL ARTICLE
How can I track my Same Day Delivery?
Once you've placed your order, you'll first receive an order confirmation email.
You'll also receive email & SMS notifications from Direct Couriers during your Same Day Delivery journey.
1. Picked up: your order has been collected by the driver
2. On route: your order is nearby and will be delivered shortly (within 6kms)
3. Delivered: success! Your order has arrived at the address provided.READ FULL ARTICLE
Same Day Delivery not an option at checkout?
Same Day Delivery is only available in selected metro areas. If the Same Day Delivery option is not available when you enter your postcode, this is a strong indicator that this service is not currently available in your area, or for this product.
Our Standard Delivery service will have your order delivered to you within 1-3 business days.READ FULL ARTICLE
My Same Day Delivery has not arrived?
If your Same Day Delivery has not arrived within the given time frame or you miss the delivery, please get in touch with our Product Experts here to let us know.READ FULL ARTICLE