Pricing & Product Availability

We aim to fulfil every order placed on our website, however, if your order has been cancelled this may be due to: 

• An oversell of the item.
  If an influx of orders is received for an item at the same time, there is a small possibility that we cannot fulfill every order. If this happens, you will receive an email indicating that a particular item you ordered is out of stock and you will be refunded the amount you paid for the item(s).
  
• An error in the listing of the item. 
  Although rare, if an item on our site is listed with an incorrect price or product description, your order may be cancelled. 
  
• Our system has flagged your order for security reasons.
  If your order does not pass our security check or we have not received additional information or further verification requested from you, your order may be cancelled. This is to protect our customers, their personal information and the protection of their funds. 

If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Product Experts will provide more information.

We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.

This may be due to a technical glitch. We do our best to ensure that this doesn't happen.

If you believe that you may have been overcharged, please get in contact with our Product Experts. Please provide us with the below information as it helps to speed up the process:

- Order number

- Screenshot showing the additional charge

Our team will be able to advise the next steps.

If your item has recently gone on sale, unfortunately, we are unable to refund the difference between the original and sale price. We're sorry for any disappointment this may cause. 

We recommend subscribing to our mailing list to stay in the loop about any upcoming sales, promotions or new releases. To sign up, simply head to our website, scroll down to the bottom and enter your email address.