Why has my order been cancelled?
We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:
- Request for additional information is refused or not received within the requested time
- Request for the cardholder to contact us within the timeframe is not met
- Purchase transaction does not pass our security check
- The Purchase has connections to previous fraudulent orders
- Purchase was made by an unauthorised alteration our website.
We genuinely care about the safety of our customers, their personal information and the protection of their funds.READ FULL ARTICLE
Hype DC may require further verification of your order to ensure that it is authorised by the cardholder.
Our Product Experts may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us and our Product Experts will provide more information.
I think I’ve been charged incorrectly?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This may be due to a technical glitch. We do our best to ensure that this doesn't happen.
If you believe that you may have been overcharged, please get in contact with our Product Experts. Please provide us with the below information as it helps to speed up the process:
- Order number
- Screenshot showing the additional charge
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Our team will be able to advise the next steps.
The item I ordered has gone on sale?
Occasionally we adjust the pricing on items if we have a current promotion or sale happening.
Unfortunately, we do not offer a price guarantee, so we are unable to provide a partial refund for an item that goes on sale after you've purchased it. We apologise for the inconvenience.READ FULL ARTICLE