Ordering Online

Your order number will be in the subject line of your confirmation email and will begin with #HYPAU. 

When entering your order number into our returns portal, make sure to leave out the #, or your order number will not be recognised!

A tax invoice will be emailed to you, along with your order confirmation, shortly after you place your order online. You can save this email as a pdf, or print it if a hard copy is required. 

We can resend an invoice if you need it, just get in touch with our Customer Experience Team below. 

Adding shoes or items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items. 

Please note: If the item is in high demand, it is possible that we may run out of stock before you confirm your purchase, despite being available when you added them to your shopping cart. 

To speed up the purchasing process and save time on future orders, create a Hype DC account. 

Placing an online order is easy! Follow our easy step by step guide below.

Would you prefer to speak to someone instead? Give our Product Experts a call on 1800 954 514

They'll be able to help you with your size and securely place an order for you!

If you prefer not to call, hit up our Product Experts via our live chat channel.

HOW TO PLACE AN ONLINE ORDER

Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.

Step 2: Select the style you wish to purchase.

Clicking into the style, you'll be able to view a description of the shoe and product details 

If you're unsure about the right size, you can view our size chart!

Interested in this item? Select a size and then "Add To Cart".

Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!

You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:

"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.

Step 3: Complete the order

We accept all secure payment methods! Click here for more information.

You'll be asked to either:

• Enter your email address OR
• Log into your existing account 

You can also enter your coupon or discount code here. 

Follow the prompts and fill out all the required fields.

Once done, the last step is to review your details to make sure they're correct. 

Press "Place Order". You're done!

Having difficulties placing your order? No worries! Our Product Experts are available to help over the phone on 1800 954 514

Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).

Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.

Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.

If you're having difficulty placing an order, please try the following or call our Product Experts on 1800 954 514. Our team can place the order securely over the phone for you.

• Remove the items from your cart, refresh your browser and try the purchase again
• Clear your browsing data and cookies and refresh the page
• Switch to another browser or device to place the order

Before re-attempting to place your order, please check your bank account and inbox to see if any funds have been deducted or if you've received a confirmation email. If so, your order has been successfully placed - our site just experienced a glitch! 

Yes. We're able to help you place an order over the phone. 

Contact us on 1800 954 514 and press 1. Our Product Experts will be able to assist in placing your order. 

We're sorry to hear that you may have purchased from a scam website. Unfortunately, it's highly likely that you will never receive any product from this website. We recommend the following steps. 

Next steps: 

• Reach out to your bank immediately to discuss how you can lodge a 'chargeback' and reclaim any funds that you've spent. 
• If you would like to report a scam website, please visit www.scamwatch.gov.au. 

Tips on detecting a scam website: 

• Pay attention to the address bar. Check that the URL starts with https (not http) and look for the padlock icon in the address bar to ensure there's a secure connection. 
• Assess the price of the item. Does the price or offer seem too good to be true?
• Watch for poor grammar and spelling. Legitimate companies put effort into presenting a professional website. 
• Look for reliable contact information. Can you contact the company either via phone, live chat or email?

If you have any queries about a communication you have received, please get in touch with our Hype DC Experts through our Contact Us page.