Website Issue

If you're struggling to apply your discount, there could be a few reasons as to why it may not be working.

Where to apply the discount code:

Once you've added the item to your cart, select the "View Cart" option and enter the code in the "Add Promo" section before selecting "Proceed to Checkout".

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. For example, you may need to hit a certain threshold in order for the code to work or only have full-priced items in your cart for the discount code to apply  
2. We also suggest clearing your cookies and/or switching to another browser
3. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.
4. If for any reason the order is cancelled, we will refund the full amount that was paid for. If the order is partially cancelled, we will refund the discounted price for the cancelled items. Promotional codes can only be used once so if this happens, you won’t be able to use the same code again.

5. If you have any issues applying a UNiDAYS discount, please reach out to their team here.

Followed the above instructions and still not working? Don't stress  - our Product Experts are here to help. Please provide the below information when contacting as it helps to speed up the process:

1. Item(s) name or number
2. Screenshot of the error message that you're seeing
   

Our Product Experts will do their best to troubleshoot for you.

If you're having difficulty placing an order, such as receiving an error message or unable to enter your details at the checkout, please try either of the following: 

• Remove the items from your cart, refresh your browser and try the purchase again. 
• Clear your browsing data and cookies and refresh the page. 
• Switch to another browser or device to place the order.

Important: Before re-attempting to place your order, please check your bank account and inbox to see if any funds have been deducted or if you've received a confirmation email. If so, your order has been successfully placed - our site just experienced a glitch! 

If you're still experiencing difficulties or you're unsure if you've successfully placed an order, contact our Product Experts below. Please include the following information: 

• As much detail about the issue as you can
• Screenshots of error messages (if any)
• Which browser you're using
• What you've done to try to resolve it so far

Alternatively, our Product Experts can place the order over the phone for you - call 1800 954 514 and press option 1.  You are welcome to pay with any accepted method. All payment details are kept strictly confidential and off-recording.