Order Issue

Unfortunately, we do not offer a specific warranty on our products.

We review faulty, soiled or damaged items on a case by case basis.

If you believe an item you have purchased from Hype DC Australia is faulty, please follow the steps listed in our faulty policy below.

We aim to fulfil every order placed on our website, however, if your order has been cancelled this may be due to: 

• An oversell of the item.
  If an influx of orders is received for an item at the same time, there is a small possibility that we cannot fulfill every order. If this happens, you will receive an email indicating that a particular item you ordered is out of stock and you will be refunded the amount you paid for the item(s).
  
  
• An error in the listing of the item. 
  Although rare, if an item on our site is listed with an incorrect price or product description, your order may be cancelled. 
  
  
• Our system has flagged your order for security reasons.
  If your order does not pass our security check or we have not received additional information or further verification requested from you, your order may be cancelled. This is to protect our customers, their personal information and the protection of their funds. 

If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Product Experts will provide more information.

We're sorry that your order is missing an item! If you've ordered more than one item, we often send items separately from different warehouses, so they may arrive at separate times. We recommend the following: 

1. Check your emails to see if you've received any additional tracking numbers. Each item will have a unique tracking number if your order has been split. Your order numbers will look like this:

HYPAU123456789_1

HYPAU123456789_2

2. No emails? Get in touch with our Product Experts via Live Chat or email and we'll locate your missing item(s). 

We apologise if you haven't received what you ordered or your item has arrived damaged. Please follow the below steps so our Product Experts can assist you. 

1. If you have an online account, log in to start a Return. If you checked out as a guest, use our guest returns form here.
2. Follow the steps and select 'dispatch error' as your reason for return. 
3. Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label and item(s) received).
4. Hit submit. Our Product Experts will review your claim.
5. If approved, you'll be sent a follow-up email with further details.