Can I change or cancel my order?
We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time.
We are unable to make any changes to your order and we only have a small window of opportunity to be able to cancel your order. If you would like to do so, please contact our Customer Experience team below and we will do our best.
While we will make every attempt to accommodate to your request, if your order has already been packed by our team we are unable to cancel it. You can however still return any unwanted items in accordance with our Returns Policy.READ FULL ARTICLE
I’m missing an item from my order?
Only received part of your order? We really don't want you to miss out on anything that you have ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries. This is called a split order.
Rest assured, in the case that your order is dispatched from more than one warehouse, you will, of course, receive corresponding tracking numbers.
Having difficulties? If you haven't received your order by the estimated delivery date, contact the Customer Experience team below and we'll help you track it down.
I have received the wrong order?
Sometimes we make mistakes, we apologise if you have not received what you ordered.
Please contact our Customer Experience team to organise a solution.*
*You will be asked to provide proof of purchase as well as some photographs of what you received.READ FULL ARTICLE
What is an oversell?
While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfil them all.
If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfil your entire order or part of your order.
Our Terms & Conditions do also cover our oversell policy under section 4. Orders, Pricing & Availability -Hype DC reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.
Once again, we sincerely apologise for the inconvenience, this is the worst-case scenario.READ FULL ARTICLE
Why have I received multiple confirmation emails?
Sometimes, when making an order through our Hype DC online store, our primary warehouse isn’t able to fulfil your order completely.
When this happens - your order then becomes what we call a split order. This means an order that has over two units can sometimes be split between our numerous warehouses around Australia so we can fulfil your order 100%.
If your order has more than two items and you only receive part of it in your first package, it is more than likely your order has been split and we have had to send out the rest of your order from a different location. A good indication of a split order is if you receive more than one confirmation email.
If you're still unsure please get in touch with our Customer Experience team here.READ FULL ARTICLE