Missing Orders
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I HAVE ONLY RECEIVED PART OF MY ORDER, WHERE IS THE REST?
On occasion we will ship from multiple warehouses which will result in multiple deliveries.
SPLIT DELIVERY
If you've ordered more than one item, logistical reasons or stock availability may require it to be dispatched from different warehouses.If your order has been split into multiple deliveries, you will receive a separate tracking email for each parcel.
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WHY WAS MY ORDER RETURNED TO SENDER?
If your order is undeliverable, you will be refunded via your original payment method.
It is important that orders are delivered with care and arrive in good condition, where that is not possible the order will be returned to us, and a refund is issued.
A parcel could be returned to us in instances such as:
DELIVERY ADDRESS
Where a delivery address is incomplete, the address is unlocatable, or there is an external factor preventing delivery.REQUIRED SIGNATURE
Where Authority to Leave was not selected at cart, and a signatory was not available at the time of delivery.SAFE PLACE TO LEAVE
Where Authority to Leave has been selected, but a safe place to leave the parcel could not be identified.PARCEL CONDITION
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Where the parcel has become damaged during transit.