I haven't received my tracking number?
If you haven't yet received a tracking number, it just means we're working on processing your order.
You'll receive an automated notification with your tracking number once your order has been dispatched. We also recommend checking your spam/junk inbox as it can sometimes land in there.
My item arrived in a damaged shoebox?
The shoebox is part of the experience so we're sorry it has arrived in this condition.
Reach out to our Product Experts below, and we'll gladly assist.READ FULL ARTICLE
Why was my delivery returned to sender?
If your parcel has been returned to sender, you will be refunded in 2-5 business days once your parcel arrives back at the warehouse.
Some possible reasons why your order was unable to be delivered:
- Your delivery address was incomplete or incorrect
- No-one was present to receive the parcel
- The delivery was rejected
Once your parcel has been returned to sender, unfortunately we cannot send the parcel back out to you.
We understand that you're hanging out for your new item(s), so we suggest repurchasing under a new order for them to be delivered to a location where they can be signed for such as your place of work.READ FULL ARTICLE