How do I apply a discount code?
To apply a code, please click through to "View Cart".
There is a "Promo Code" option underneath "Subtotal".
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Once you click the Promo Code option, a field to enter your code will appear - from here, enter your code and click apply.
The item I ordered has gone on sale?
Occasionally we adjust the pricing on items.
Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.READ FULL ARTICLE
I think i’ve been overcharged on my order?
We’re sorry to hear that you’re experiencing issues with your order. If you believe that you may have been overcharged, please get in contact with the Customer Experience team below.
You will be asked to provide your order details (i.e, order number) and a screenshot showing the overcharge.READ FULL ARTICLE
I forgot my gift card pin?
Don’t remember your gift card PIN? No worries! Simply reach out to the Customer Experience team below and we’ll help you track it down.READ FULL ARTICLE
I’ve lost my gift card, what can I do?
Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.
Any concerns? Please reach out to the Customer Experience team below.READ FULL ARTICLE
I don’t know what my gift card balance is?
Don’t know what your gift card balance is? Not a problem! Get in contact with the Customer Experience team below and they will help you locate the balance.READ FULL ARTICLE
My gift card has just expired. Can I extend it?
All of our gift cards have an expiry date on the back of the card/voucher. Please carefully check the date as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.
If you would like to discuss, please get in contact with the Customer Experience team below.READ FULL ARTICLE
Why isn’t my payment going through?
We’re sorry to hear that you’re having difficulties on our website.
First, we recommend clearing your cookies or switching to another browser.
If the problem still exists, then we recommend trying a different payment method.
Still having issues? Get in touch with the Customer Experience team below and we’ll help you out.READ FULL ARTICLE
Are my credit card details and personal information safe?
Your security while shopping online with Hype DC is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.