Can I check store stock levels?
Here are a few steps to check if your item is available at a store near you.
Once you have added your item to your cart, head to the checkout & fill in your details and proceed to the Shipping step.
From here, you will be able to select "Click & Collect" and click the "Find Store" button to see your nearby stock availability.
If SOLD OUT, the stock will either appear as "Not Available"
IF AVAILABLE, the stock will appear as "Select Store"
If you still want to be on the safe side and make sure your items are available in-store, you can contact your nearest store here.READ FULL ARTICLE
I'm after a specific item, can someone help me?
If you are after a specific item, you can search directly through our website here!
If you have any product-related questions, you can contact us below!READ FULL ARTICLE
Are the items in my cart reserved?
Adding shoes or items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items.
Please note: If the item is in high demand, it is possible that we may run out of stock before you confirm your purchase, despite being available when you added them to your shopping cart.
To speed up the purchasing process and save time on future orders, create a Hype DC account.READ FULL ARTICLE
How do I find my size?
Unsure about sizing? Check out our size guides here or get in touch with our Product Experts below.
Sizing can vary between brands, and even between different styles of the same brand! For the sizing of a specific product, head to the individual product listing and refer to the size guides and conversions.
Please note: If you select from the women's size guide and it is a unisex style, the equivalent men's size may appear on your invoice.
How do I break in my Dr. Martens?
Breaking in your Docs will take time and patience, but everyone goes through it. Read on to discover the ways to make this rite of passage go smoothly - we've got you covered.
1. Get the perfect fit
If you normally take half a size, we recommend sizing down. The boots should feel tight but not uncomfortable. If the boot feels uncomfortable when you try it on, especially in the width, then it is too small. Docs will soften and stretch as you wear them in - You can check out our size guide for more information.
2. Wear thick socks and keep your laces tight
Wearing thick socks will protect your feet + encourage the leather to warm up + soften faster. Keep your laces tight to encourage the boot to mould to your foot and avoid rubbing.
3. If they're brand new, start with 1-2 hour intervals
Begin by wearing your Docs around the house for short periods of time. Don't attempt a festival or long walk the first time you wear them. Some leathers stretch quicker than others, Nappa, Carpathian and Virginia are some great soft leather options.
4. Wonder Balsam
To help speed up the process, we recommend using Dr. Marten's Wonder Balsam. This little pot of gold contains a mix of lanolin, beeswax and coconut oil to help soften the leather. It also adds a protective layer and subtle shine to your boots.
5. Repeat until they're perfect
Follow the mentioned steps above until your boots are soft and shaped to your foot.
Throughout the years, we've heard all sorts... Let us know how you break in yours!
How does Birkenstock sizing work?
Read on to find your Birkenstock size & fit below:
Birkenstock caters to differently shaped feet by offering Regular and Narrow widths. Whilst Hype DC mainly stock regular-width Birkenstocks, narrow-width styles are also often available in some colours and styles. The fit will be specified in the product details online.
Birkenstock is a European brand, so sizing will be displayed in EU when shopping online.
How to measure
To find your size and fit in Birkenstock, we recommend measuring your feet and comparing this with the Birkenstock size guides below.
- Stand with the back of your heel against a wall and measure the distance from the wall to the tip of your longest toe.
- To this measurement, add 1cm to allow your foot room to move. This will give you the footbed length you need to find your size.
- Measure the width of your foot, across its broadest part. This will indicate whether you need a narrow or regular width.
Example: Naomi's foot measures 25cm long and 9.6cm wide. Naomi adds 1cm to her foot's length to create a total footbed length of 26cm. The Adults: Regular Width table below shows that a Euro 40 Regular will be her best fit. However, if Naomi's foot measured only 9.5cm wide, then a Euro 40 Narrow from the Adults: Narrow Width table would be her best fit.
Birkenstock Size Guides
Adults: Regular Width European Size
Length of footbed
Width of footbed 35 Regular 22.5cm 8.9cm 36 Regular 23cm 9.1cm 37 Regular 24cm 9.3cm 38 Regular 24.5cm 9.5cm 39 Regular 25cm 9.7cm 40 Regular 26cm 9.9cm 41 Regular 26.5cm 10.1cm 42 Regular 27cm 10.2cm 43 Regular 28cm 10.3cm 44 Regular 28.5cm 10.7cm 45 Regular 29cm 10.9cm 46 Regular 30cm 11.3cm Adults: Narrow Width European Size Length of footbed Width of footbed 35 Narrow 22.5cm 8.5cm 36 Narrow 23cm 8.7cm 37 Narrow 24cm 8.9cm 38 Narrow 24.5cm 9.1cm 39 Narrow 25cm 9.3cm 40 Narrow 26cm 9.5cm 41 Narrow 26.5cm 9.7cm 42 Narrow 27cm 9.9cm 43 Narrow 28cm 10.1cm 44 Narrow 28.5cm 10.3cm 45 Narrow 29cm 10.5cm 46 Narrow 30cm 10.7cm
How do I read the symbols on the Birkenstock footbed?
See below for how to read the symbols on the footbed of your Birkenstocks:
If the foot symbol is not coloured-in, the shoe has a regular width. If the foot symbol is coloured-in, the shoe has a narrow width.
- The large number shows the European size, eg '41'.
- The smaller number underneath, eg. '265' shows the metric footbed length, in this case 265mm.
- Width indicator
The item I ordered has gone on sale?
If your item has recently gone on sale, unfortunately, we are unable to refund the difference between the original and sale price. We're sorry for any disappointment this may cause.
We recommend subscribing to our mailing list to stay in the loop about any upcoming sales, promotions or new releases. To sign up, simply head to our website, scroll down to the bottom and enter your email address.
How do I care for my sneakers?
We want you to enjoy your sneakers for as long as possible. Following some simple steps to look after them will keep them looking good, well into the future.
Do: Clean your sneakers ASAP if they get dirty or wet to prevent any long-term damage.
Do not: Wash your sneakers in the washing machine or use bleach to clean them. Glue and other fastenings can be damaged in the wash.
- How to keep your sneakers protected:
- Use a sneaker protector. It will form a protective layer against dirt and stains. Also makes repeat cleaning easier. We recommend:
2. How to keep your sneakers clean:
- Use a cleaner that is specifically for sneakers. It will help to lift dirt and stains. Sneaker Lab products have a pro-bacterial formula which continues to clean 3 days after application. We recommend:
- Sneaker Lab Basic Kit - Includes bristle brush and cleaner.
- For on-the-go cleaning for leather uppers: Sneaker Lab Leather Wipes
- For on-the-go cleaning for all other uppers: Sneaker Lab Sneaker Wipes
- For total care: Sneaker Lab Premium Kit - Includes everything you'd possibly need to keep your sneakers fresh.
Do you stock vegan shoes?
Yes, we stock a range of vegan-friendly shoes. This means that the shoe is manufactured completely free of animal products, including leather, wool, fur and silk.Shop our vegan shoes HERE.
Look out for styles marked 'Vegan.' while scrolling or stated within 'Details' to be certain that the shoe is vegan. If unsure, feel free to get in touch with our Product Experts below to verify.
Can I recycle my old shoes?
Yes, you can recycle your old shoes at participating Hype DC Stores! We've partnered up with the Australian Sporting Goods Association to help reduce the amount of footwear in landfill.
Each year, over 25 million pairs of sports shoes are imported into Australia, with only 1% estimated to be recycled. Once they reach landfill, these shoes can then take up to 1000 years to decompose.
We can only accept sneakers, trainers/runners, athletic lifestyle and sport brand shoes, thongs/slides, football boots and golf boots for recycling. Business footwear, steel cap boots, work boots, wedges/heels/pumps and boots cannot be collected at this time.
Simply bring your old sneakers into a participating Hype DC store where it will then be collected and given a new life by ASGA. You can find your nearest participating store HERE - simply filter by brand and select 'Hype DC'.
If you cannot make it into one of our stores, you can also recycle your old shoes through the Australian Sporting Goods Association website here.READ FULL ARTICLE
How can I break into my new shoes faster?
Need tips on breaking in your new shoes? Here's how:
Get the right fit.
With wear, your new shoes will stretch widthwise, but not lengthwise. Make sure to have at least 1cm of space from the tip of your longest toe to the front of the shoe. If you have a wide foot, choose a wide-fitting style that will allow your toes to spread comfortably. If you're unsure of sizing, you can get in touch with our Product Experts below to find your perfect fit.
Take it slow.
Start by wearing your new shoes for short periods of time. Begin by wearing them around the house so that you can take them off if your feet ache or they start to rub.
Tighten the laces.
It may be tempting to loosen the laces to allow more room inside the shoe, however, tying them up tightly will help to stretch the fabric and speed up the break-in process.
Grab your thickest socks.
Wear your thickest socks whilst you break in your new shoes. It will create a thick, padded layer between your feet and your new shoes which will prevent rubbing and blisters. The bulkiness of the socks will also help to stretch the material of the shoe.
The item I want is sold out, will there be a restock?
Yes, we occasionally receive restocks of short-run releases, however, we unfortunately won't be able to inform you if and when we will be restocking in a specific style.
We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address. You can also keep watch on our social media channels or on our blog here.
Additionally, you can opt to receive an alert if we are restocked. Simply create an account, select your size on the product page and click 'notify me when in stock'.
Please note: We do not have a preorder system and are unable to place single-unit orders for sold-out items.
Feel free to reach out to our Product Experts below who can help you find something similar.
Does Hype DC price match?
Unfortunately, we don't offer a price match guarantee if our styles are on sale with a third-party retailer.
However, join our mailing list and we'll keep you up to date with promotions and upcoming sales! Simply scroll to the bottom our homepage and enter your email address.