How can I get in contact?
Need to reach out to our Customer Experience team? Click the "contact us" button below and our team will be on hand to assist you with your enquiry.
Alternatively, you can also check out our Help Centre for more information.READ FULL ARTICLE
Do you stock any vegan products?
Yes, we do! We stock both vegan and non-vegan products at Hype DC.
If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.
Alternatively, you can click through here to browse our vegan range.
Any further questions? Feel free to get in contact with our Customer Experience team.READ FULL ARTICLE
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.
Please quote the product name and number as this will help to speed up the process.READ FULL ARTICLE
How many pairs of Limited product can I purchase?
As we only receive a small quantity of product for any limited releases, we have a strict limit of one pair per customer only.
Be sure to read the release post on Hype DC News for the full details.
How can I get updates on new releases or any upcoming sales?
Want to stay in the loop about any new releases or promotions?
All information can be found on Hype DC News close to the release date!
We also recommend keeping a watch on our social media channels and subscribe to our mailing list. You can subscribe by heading over to our website and scrolling down to the bottom of the page and popping your email in the Subscribe box.READ FULL ARTICLE
Will products be restocked?
Unfortunately, we rarely receive restocks of limited releases.
Keep a lookout for our next related release at Hype DC News.
Alternatively, we recommend subscribing to our mailing list to stay in the loop about any product releases and promotions. Head over to our website and scroll down to the bottom to enter your email address.
My purchase was unsuccessful though the transaction is showing on my bank account?
Your order may have been "pre-authorised" for your purchase. A "pre-authorisation" payment is done before completing an order to ensure funds are available, no money is actually taken from your account however in some circumstances this authorisation may show on a bank statement.
If inventory sells out before you complete an order (as is common with these limited releases), our payment gateway will automatically void these "pre-authorised" payments, however, depending on how quickly your banking institution can process the void, it can take up to 10 working days for this authorisation to disappear from a bank statement.
If you have any concerns, please contact our Customer Experience team here.READ FULL ARTICLE
The shoes I'm hoping to buy have sold out?
If you can not add a size to the cart, and experience the message 'notify me when in stock' then, unfortunately, we have sold out of your size.
Please click 'notify me when in stock', if you would like to be kept up to date with restocks - unfortunately, we can not guarantee that we will be restocking your desired item.
However one of our stores may have what you are looking for - please visit our store's tab to find your closest.
Does Hype DC price match?
Unfortunately, we cannot price match between our online store and in-store locations.
We also do not offer price matches between other stores and/or companies.READ FULL ARTICLE
Where is your nearest store?
Need to find your nearest store? Head over to our store locator!READ FULL ARTICLE