General Questions
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What is Hype at Home?
Introducing Hype at Home, our virtual customer service tool designed to recreate an in-store experience online.
Hype at Home connects you with a Hype DC Product Expert live from one of our Hype DC stores across Australia.You can video call, chat or text with a dedicated Product Expert from your closest Hype DC store.
Looking for guidance on fit? Or style advice? You'll receive help in real-time from the comfort of your home.
We're excited to be bringing you a virtual Hype DC experience.Keen to try out Hype at Home? You can find out more here.
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Do you stock any vegan products?
Yes, we do! We stock both vegan and non-vegan products at Hype DC.
If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.
Alternatively, you can click through here to browse our vegan range.
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How can I tell if an item is in stock?
Our stock levels are constantly fluctuating, however, if an item is listed on the website it is generally in-stock.
If you want to check stock availability before purchasing, give our Product Experts a call on 1800 954 514. Press option 1 once prompted. They'll be able to check if there is any stock left and even place an order securely over the phone for you.
Alternatively, you can sign up to our mailing list to stay in the loop about any re-stocks. Head over to our website and scroll down to the bottom and enter in your email address.
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How many pairs of Limited product can I buy?
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As we only receive a small quantity of product for limited releases, we have a strict limit of one pair per customer only.
Be sure to read the release post on Hype DC News for the full details.
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Will limited products be restocked?
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Unfortunately, we rarely receive restocks of limited releases.
Good to know: Keep a lookout for our next related release at Hype DC News.
Alternatively, we recommend subscribing to our mailing list to stay in the loop about any product releases and promotions. Head over to our website and scroll down to the bottom to enter your email address.
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The item I want is sold out?
If you can not add a size to the cart, and experience the message 'out of stock', then, unfortunately, we are sold out.
We recommend giving our Product Experts a call on 1800 954 514 and press option 1 once prompted.
Our team will be able to look into stock levels for you and check if one of our stores has any stock left.
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Does Hype DC price match?
Hype DC does not offer price matching. We do not price match to third-party retailers, sale prices or pricing discrepancies.
However, we do have sales from time to time. If you don't want to miss out, please subscribe to our mailing list to take advantage of them! Simply head to our website and scroll down to the bottom and pop in your email address. You'll be notified via email whenever we have a sale happening.
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