General Questions

Blundstone's unique fit is designed to provide optimum comfort to the wearer so they offer a 30 Day Comfort Guarantee. 

If your new Blundstone's are anything short of comfortable within 30 days of purchase, return them to us and we'll offer you either:

• A full refund
• A footwear exchange up to the original price

This Comfort Guarantee is valid for all Australian customers who purchase a Blundstone product from our online site or from any one of our Hype DC stores. Excludes style 330. 

How do I return them if they're not comfortable?

If you need to return them to us, please return them to the store of purchase along with your receipt. Alternatively, you can post them back to us. Contact us below and send us a photo of your receipt or order number and we'll issue you a returns label within 5 business days. Please let us know:

• Your primary use of the boots 
• The number of days the boots were worn
• The area of the boots which caused discomfort

Your feedback is valuable to Blundstone so that they can continue to improve on the comfort, fit and performance of their products! 

We want you to enjoy your sneakers for as long as possible. Following some simple steps to look after them will keep them looking good, well into the future. 

Do: Clean your sneakers ASAP if they get dirty or wet to prevent any long term damage. 

Do not: Wash your sneakers in the washing machine or use bleach to clean them. Glue and other fastenings can be damaged in the wash. 

1. How to keep your sneakers protected:
   • Use a sneaker protector. It will form a protective layer against dirt and stains. Also makes repeat cleaning easier. We recommend: 
     • Hype DC Sneaker Protector or Sneaker Lab Sneaker Protector 

 2. How to keep your sneakers clean:

• • • • Use a cleaner which is specifically for sneakers. It will help to lift dirt and stains. Sneaker Lab products have a pro-bacterial formula which continues to clean 3 days after application. We recommend:
        • Sneaker Lab Basic Kit - Includes bristle brush and cleaner. #1 team recommendation. 

• • • For on the go cleaning for leather uppers: Sneaker Lab Leather Wipes
    • For on the go cleaning for all other uppers: Sneaker Lab Sneaker Wipes 
    • For total care: Sneaker Lab Premium Kit  - Includes everything you'd possibly need to keep your sneakers fresh. 

Yes, we do! We stock both vegan and non-vegan products at Hype DC.

If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.

Alternatively, you can click through here to browse our vegan range.

Our stock levels are constantly fluctuating, however, if an item is listed on the website it is generally in-stock.

If you want to check stock availability before purchasing, give our Product Experts a call on 1800 954 514. Press option 1 once prompted. They'll be able to check if there is any stock left and even place an order securely over the phone for you.

Alternatively, you can sign up to our mailing list to stay in the loop about any re-stocks. Head over to our website and scroll down to the bottom and enter in your email address.

Yes, we occasionally receive restocks of short-run releases, however, we unfortunately won't be able to inform you if and when, we will be restocking in a specific style. 

We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address. You can also keep watch on our social media channels or on our blog here.

Additionally, you can opt to receive an alert if we are restocked. Simply create an account, select your size on the product page and click 'notify me when in stock'. 

Please note: that we don't have a preorder system and are unable to place single unit orders for sold out items. 

Feel free to reach out to our Product team who can help you find something similar. Simply click the 'Contact Us' below. 

Hype DC does not offer price matching. We do not price match to third-party retailers, sale prices or pricing discrepancies.

However, we do have sales from time to time. If you don't want to miss out, please subscribe to our mailing list to take advantage of them! Simply head to our website and scroll down to the bottom and pop in your email address. You'll be notified via email whenever we have a sale happening.

Introducing Hype at Home, our virtual customer service tool designed to recreate an in-store experience online.

Hype at Home connects you with a Hype DC Product Expert live from one of our Hype DC stores across Australia.

You can video call, chat or text with a dedicated Product Expert from your closest Hype DC store. 

Looking for guidance on fit? Or style advice? You'll receive help in real-time from the comfort of your home. 

We're excited to be bringing you a virtual Hype DC experience.

Keen to try out Hype at Home? You can find out more here.