Returns & Exchanges

If you’ve had a change of mind, we offer both return and exchange options. Please first ensure your item meets our Returns Policy requirements.

Exchanging online 

Orders returned online are issued with a full refund only. If you’re unable to visit us for an exchange, we recommend processing an online return, then placing a new order. Our online return instructions will guide you through the process. 
 
Note: In-store purchases cannot be returned online, please pay us a visit!

Exchanging in-store

All online and in-store purchases can be exchanged in-store. If you’ve purchased through Afterpay, our team will refund your original order, then help you with a new purchase. 

What if I bought it online, whilst on sale, and it's now back to full price?

Please visit us in-store! Our team will swap your product at no extra cost, pending stock availability. 

We are unable to accept returns at our warehouse or office due to OH&S restrictions. 

Please follow our approved return procedures to ensure your return is processed correctly. 

If you wish to avoid return postage fees, feel free to return your item at any Hype DC store.

The returns shipping fee is $10. This is paid for in the Returns Portal during the online returns process. 

Please note: You are responsible for any costs associated with returning your order. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.

Organise your online return here. 

If you would like to avoid return postage fees, you're welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate PayPal refunds in-store. 

You can check out our Returns Policy for more information.

If you have changed your mind about your recent Click & Collect purchase, you can return it at the store you collected it from. 

Our general Returns Policy applies.

Please view our Online Returns Policy before booking a return. 

Top tip: We recommend trying your new shoes on inside to ensure they meet our return requirements on the off chance you need to return them.

Online Return Instructions

1. Log in to My Account to create your return. If you checked out as a guest, use our guest returns form here.
2. Enter your order number and its associated email address.  
   Note: If your order was split into two parts, then you would have received two order numbers (ending with _1 & _2). They must be returned separately in the portal as they're recognised as unique order numbers 
3. Select the item(s) you would like to return by checking the relevant boxes. Confirm the return reason for each item 
4. Ensure your details are correct before clicking ‘next’ 
5. Proceed to pay for your return postage via credit card 
6. Click 'pay now' and your prepaid return postage label will be emailed to you 
7. Print off your label and attach it to the package (Do not attach this label directly to the shoebox. The shoebox must be protected in a satchel or packaging) 
8. Don’t have a printer? No worries. Click here to find your closest Post Office that offers printing services 
   
9. Drop off your parcel at your nearest Post Office. 

Good to know: Can’t remember your order number? Pop in your email address and it’ll bring up all associated order numbers. 

If your order was split and you need to return more than one item, please get in contact with our Customer Experience Team. We'll advise the next steps. 

*Please note -We reserve the right to reject any returns that do not meet these requirements.
All online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.

Shoes must be returned in their original, undamaged shoebox.

If you believe you have received a faulty item, please do not submit a return as our returns warehouse does not process faulty assessments. Please read about our Faulty Assessment process here.

Cost of Returns

You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.

If you would like to avoid return postage fees, you are welcome to visit any one of our stores and return or exchange your shoes in person. 

What's next?

Please allow time for your return to reach our warehouse. This time may vary depending on your location. We recommend holding onto your return tracking number so you can track when it reaches us.

If approved, refunds are processed by our returns warehouse within 2-3 business days.

Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.

PayPal orders can be refunded online or in-store, provided they meet our Returns Policy.

PayPal will be in touch once they have finalised your refund and you can then transfer the funds into your bank account if you wish.

Please note that we do not offer exchanges for online orders.  If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

Did you know? PayPal refunds return shipping fees. You can check out this link for more information.

Looking for a pair of R.M.Williams’ boots but concerned about sizing?

We currently offer free returns on all online R.M.Williams purchases. Upon receiving your order, if you find your boots unsuitable, get in touch with our Product Experts to organise your free return.

More info? You can check out our Returns Policy.

You are most welcome to return a sale item, as long as it meets our Returns Policy. 

You'll receive a refund on the sale price paid. 

It’s important to take care when packaging your return to ensure that the shoebox is undamaged. To meet the conditions in our Returns Policy, returns cannot be sent with the shoebox taped up, written on or exposed. 

We suggest turning the original packaging or a reusable shopping bag inside out to package your return in and protect it during transit. 

Alternatively, you can purchase a satchel from the post office to return your order in.

Debit or credit card 

Your refund will reflect in your account within 2-5 business days of your return being processed. 

PayPal 

We will initiate your refund, and PayPal will be in touch once they have finalised your refund. You'll be able to transfer the funds from PayPal into your account. 

Afterpay 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. Please see our article on Afterpay refunds for more information.

Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.