I have received the wrong order?
Sometimes we make mistakes, we apologise if you have not received what you ordered.
Please contact our Customer Experience team to organise a solution.*
*You will be asked to provide proof of purchase as well as some photographs of what you received.READ FULL ARTICLE
How can I return or exchange an online order in store?
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Just be sure to meet the conditions below and bring your proof of purchase. Your confirmation email also acts as proof of purchase.
Remember, you cannot return an item purchased with PayPal in-store. You'll need to post it back to us. You can check out our Returns Policy for more information.
Can I return a sale item?
You are most welcome to return a sale item, as long as it meets our return conditions.
Even if your item was purchased at a sale price, you are welcome to return and receive a full refund for the price paid.
You can check out our Returns Policy for more information.READ FULL ARTICLE
How can I return if I paid with PayPal?
If you made a purchase via PayPal, please note that we cannot accept returns to any of our stores.
You are welcome to post your back to our online store and we will refund your order in accordance with your original payment method.
PayPal will be in touch once they have finalised your refund and you will need then need to transfer the funds into your bank account if you wish.
For instructions on how to return your item, please see our Returns Policy.
Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.READ FULL ARTICLE
You can, however, get your money back on your return shipping fee. You can check out this link for more information.
How can I return if I paid via AfterPay?
If you paid for your order via AfterPay, you are welcome to head to your nearest store and return the item/s in person. or you can post your item back to our online store. Take a look at our Return Policy to find out more information.
When your refund is processed, AfterPay will send you an email and make the necessary adjustments to your payment schedule.
For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.
Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.
If you have any further enquiries regarding Afterpay, you can head to their website for more information.READ FULL ARTICLE
How can I return a Click and Collect order?
You can simply return to your store of collection if you have changed your mind about your recent click and collect purchase. Keep in mind that we can't refund PayPal orders in-store.
You are also welcome to post your Click and Collect back to our online store for return.
You can read more about our Return Policy here.READ FULL ARTICLE
How do I return an item purchased from a Hype DC store?
If you made a purchase in a store, you must return your item to a store location. We are unable to accept in-store returns to our online warehouse.
We will be happy to provide you with an exchange, store credit or refund.
Find your nearest store here.
I think my product is faulty?
If you believe any purchased items may have manufacturing faults, please follow the below steps.
For an in-store purchase, if you believe is faulty, this can be assessed in any Hype DC retail store. Please ensure you have your proof of purchase with you. In the majority of instances, the assessment process is prompt, however in rare cases it may take up to 10 working days (If we are unable to determine the fault internally the product may need to be sent to the supplier for further assessment).
Any Footwear item(s) you believe to be faulty, please email photos and specific details of the fault to our Customer Experience Team where it will be assessed.*^
*Please do not send the faulty product back without contacting us first.
6Your rights under the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.READ FULL ARTICLE
^Returns due to a faulty product will be accepted by Hype DC within a reasonable time after purchase, after which we will make a full assessment of the product. We will judge all returns of faulty products on a case by case basis. To obtain compensation for a major failure in our goods (in addition to replacement or refund), you will need to provide documentary evidence of the loss or damage suffered and documentary evidence that such a loss or damage was a reasonably foreseeable consequence of a failure by Hype DC to comply with a consumer guarantee under the Australian Consumer Law. Such evidence may include photographs, statutory declarations, receipts or reports (i.e from your doctor), depending on the loss or damage.