Returns & Exchanges

You are responsible for any costs associated with returning your order.

You are welcome to post your item(s) back to our online warehouse and we will refund your order as per the original payment method.

Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate Paypal refunds in store. 

You can check out our Returns Policy for more information.

Please view our Online Returns Policy before booking a return. 

Online Return Instructions

1. Log in to your Account to create your return. If you checked out as a guest, use the Returns Form.
2.  Pop in your order number and the email address used for placing the order. Click 'Start Return'.
3. Select the item(s) that you wish to return. 
4. Complete and submit the form online. You will receive an email with your return label once your return has been submitted.
5. Print the provided address label. We recommend using a device such as a desktop computer that is connected to a printer for this step. Do not attach this label directly to the shoebox. The shoebox must be protected in a satchel or packaging. Please note that this is not a prepaid label and will require postage to be paid for at your nearest post office.
6. Pack your return in another carton or satchel to protect the original packaging.
7. Visit your nearest Post Office to pay for and drop off the parcel.*

*Please note -We reserve the right to reject any returns that do not meet these requirements.
All online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.

Cost of Returns

You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.

If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Please note that we cannot facilitate Paypal refunds in store. 

What's next?

Please allow time for your return to reach our warehouse. This time may vary depending on your location. We recommend holding onto your Australia Post return tracking number so you can track when it reaches us.

If approved, refunds are processed by our returns warehouse within 2-5 business days.

Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.

If you paid for your order via Afterpay, you are welcome to head to your nearest store and return the item in person OR you can post your item back to our online store. Take a look at our Returns Policy to find out more information.

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.

For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.

Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode. If you have any further enquiries regarding Afterpay, head to their website for more information.

Looking for a pair of R.M.Williams’ boots but concerned about sizing?

We currently offer free returns on all online R.M.Williams purchases. Upon receiving your order, if you find your boots unsuitable, get in touch with our Product Experts to organise your free return.

More info? You can check out our Returns Policy.

You are most welcome to return a sale item, as long as it meets our Returns Policy. 

Even if your item was purchased at a sale price, you are welcome to return and receive a refund for the price paid. 

Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse.

Tip: We recommend holding onto your Australia Post return tracking number so you can track your order and see when it reaches us.

When your return arrives, it will be processed by our returns team within 2-5 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.