Can I change or cancel my order?
Once an order is placed, we are unable to cancel, change or update the details of your order. We take pride in our fast delivery which means most orders are packed and dispatched within a short amount of time.
If you would like to cancel your order, please call our customer experience team on 1800 954 514 and they will do their best!
While we will make every attempt to accommodate your request, if your order has already been packed by our team we will be unable to cancel it. You can, however, return any unwanted items in accordance with our returns policy.READ FULL ARTICLE
Can I Change My Order/Address?
Unfortunately, we will not be able to amend any details on your order during the holiday period. Please be sure to take extra care and review your entered details when completing the checkout process.READ FULL ARTICLE
An item in my cart disappeared?
Stock on our website is live and reflects what is available in real time.
Placing an item in your shopping cart doesn't guarantee the purchase of an item. Until you've completed the checkout process another customer may have purchased the item, even if it's in your shopping bag.
To prevent this from happening, it is recommended that you check out as soon as possible and then continue shopping.READ FULL ARTICLE
I have received the wrong order?
Sometimes we make mistakes, we apologise if you have not received what you ordered!
Please contact us so we can organise a solution.READ FULL ARTICLE
I checked out as a guest?
When you check out as a guest, unfortunately, your order won't be associated with your account if you created the account after your purchase.
You will, however, receive an email with tracking information so you can track your orders progress anyway.
If you do not receive an order or tracking confirmation, please get in contact with our customer experience team here.
Remember to check your junk mail too.
What is an oversell?
While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfill them all.
If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfill your entire order or part of your order.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.READ FULL ARTICLE
The shoes I'm hoping to buy have sold out?
If you can not add a size to the cart, and experience the message 'notify me when in stock' then, unfortunately, we have sold out of your size.
Please click 'notify me when in stock', if you would like to be kept up to date with restocks - unfortunately, we can not guarantee that we will be restocking your desired item.
However one of our stores may have what you are looking for - please visit our store's tab to find your closest.
Can I use my gift card online?
Currently, our gift cards can not be used online and can only be used within one of our physical in-store locations nationwide.READ FULL ARTICLE