Order Issue

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. 
We also recommend checking your spam/junk inbox as it can sometimes land in there.

Click here for ways to track your order.

You can check out our Delivery Timeframes to help you estimate the arrival of your order.

The shoebox is part of the experience so we're sorry it's arrived in this condition.

Reach out to our Product Team through our Contact Us page below, and we'll gladly assist. 

If our courier partners cannot leave the parcel unattended at your delivery address, it will be dropped off at the nearest post office for you to collect.

Once your parcel has arrived at the post office, you have up to 10 business days to collect. If not, the parcel will be returned to sender and unfortunately, we cannot send the parcel back out to you.

Rest assured that you will be refunded once your parcel makes its way back to the warehouse.

We understand that this is frustrating however we have these protocols put in place to prevent your purchases from falling into the wrong hands.

We understand that you're hanging out for your new item(s), so we suggest repurchasing and organizing for them to be delivered to a location where they can be signed for such as your place of work.

Update 06/10/21: We're experiencing a technical issue where customers cannot lodge a claim directly from their logged-in account. Please use our guest returns form in the meantime. We apologise for the inconvenience and hope to have it sorted as quickly as possible.

We're incredibly sorry to hear about this! If you've received the incorrect item, please follow the below steps: 

1. Log in to your My Account to start a Return. If you checked out as a guest, use our guest returns form here.
2. Follow the steps and select your reason for return (dispatch error).
3. Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label and item(s) received).
4. Hit submit. Our Customer Experience Team will review your claim.
5. If approved, you'll be sent a follow-up email with further details. 

Sometimes, when making an order through our Hype DC online store, our primary warehouse isn’t able to fulfil your order completely.

When this happens - your order then becomes what we call a split order. This means an order that has over two units can sometimes be split between our numerous warehouses around Australia so we can fulfil your order 100%.  A good indication of a split order is if you receive more than one confirmation email.

How does it work? If your order has been split into two parts and one item is dispatched first, you'll receive your first tracking number. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time because it's being fulfilled from separate warehouses which means different dispatch times. Due to this, your items will be delivered separately.