Product & Store

Adding shoes or items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items. 

Please note: If the item is in high demand, it is possible that we may run out of stock before you confirm your purchase, despite being available when you added them to your shopping cart. 

To speed up the purchasing process and save time on future orders, create a Hype DC account. 

Unsure about sizing? Check out our size guides here or start a Live Chat with one of our Product Experts.

Breaking in your Docs will take time and patience, but everyone goes through it. Read on to discover the ways to make this rite of passage go smoothly -  we've got you covered.

1. Get the perfect fit
If you normally take half a size, we recommend sizing down. The boots should feel tight but not uncomfortable. If the boot feels uncomfortable when you try it on, especially in the width, then it is too small. Docs will soften and stretch as you wear them in - You can check out our size guide for more information.

2. Wear thick socks and keep your laces tight

Wearing thick socks will protect your feet + encourage the leather to warm up + soften faster. Keep your laces tight to encourage the boot to mould to your foot and avoid rubbing.

3. If they're brand new, start with 1-2 hour intervals
Begin by wearing your Docs around the house for short periods of time. Don't attempt a festival or long walk the first time you wear them. Some leathers stretch quicker than others, Nappa, Carpathian and Virginia are some great soft leather options. 

4. Wonder Balsam

To help speed up the process, we recommend using Dr. Marten's Wonder Balsam. This little pot of gold contains a mix of lanolin, beeswax and coconut oil to help soften the leather. It also adds a protective layer and subtle shine to your boots. 

5. Repeat until they're perfect
Follow the mentioned steps above until your boots are soft and shaped to your foot. 

Throughout the years, we've heard all sorts... Let us know how you break in yours! 

Finding your Birkenstock size & fit 

Birkenstock cater to differently shaped feet by offering Regular and Narrow widths. Whilst Hype DC mainly stock regular width Birkenstocks, narrow width styles are also often available in some colours and styles. The fit will be specified in the product details online. 

Birkenstock is a European brand, so sizing will be displayed in EU when shopping online. 

How to measure 
To find your size and fit in Birkenstock, we recommend measuring your feet and comparing this with the Birkenstock size guides below. 

1. Stand with the back of your heel against a wall and measure the distance from the wall to the tip of your longest toe.
2. To this measurement, add 1cm to allow your foot room to move. This will give you the footbed length you need to find your size. 
3. Measure the width of your foot, across the its broadest part. This will indicate whether you need a narrow or regular width. 
   
   Example: Naomi's foot measures 25cm long and 9.6cm wide. Naomi adds 1cm to her foot's length to create a total footbed length of 26cm. The Adults: Regular Width table below shows that a Euro 40 Regular will be her best fit. However, if Naomi's foot measured only 9.5cm wide, then a Euro 40 Narrow from the Adults: Narrow Width table would be her best fit.

Birkenstock Size Guides

• Width indicator
  If the foot symbol is not coloured-in, the shoe has a regular width. If the foot symbol is coloured-in, the shoe has a narrow width.  
  
  
  
• Sizing:
  • The large number shows the European size, eg '41'.
  • The smaller number underneath, eg. '265' shows the metric footbed length, in this case 265mm.

If your item has recently gone on sale, unfortunately, we are unable to refund the difference between the original and sale price. We're sorry for any disappointment this may cause. 

We recommend subscribing to our mailing list to stay in the loop about any upcoming sales, promotions or new releases. To sign up, simply head to our website, scroll down to the bottom and enter your email address.

INFIKNIT is Stance's newest core innovation that guarantees durability for life. Each INFIKNIT sock contains a premium yarn construction that specifically targets areas of high friction for an all-new super strong standard in durability. 

How can I tell if a sock has INFIKNIT? 

Stance socks with INFIKNIT will have an added logo to the inside of the sock welt and will also be specified in the product details online.

INFIKNIT is added to areas that experience the most friction, including heel, toe, forefoot and ankle, depending on the sock style. 

What is the Stance INFIKNIT Guarantee?

Stance INFIKNIT socks have a lifetime guarantee. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair or give you a refund.* If you have an issue, contact our Product Experts below and provide the following information:

1. Your order number or date of purchase and the store you purchased from
2. Photos of all the information on the inside cuff of the sock
3. Clear close-up photo of the problem areas in the sock
4. Photo of the entire pair.

Please note that this is only valid for INFIKNIT products. 

What's next?

Our Product Experts will review your claim and get back to you as soon as possible. If approved, we will offer a replacement pair in the same style. If this style is no longer available, then we will offer a pair of your choice of equal value. 

*Please note that any evidence of deliberate damage or tampering will result in declining of the claim.

COVID SAFE PLAN

To protect the wellbeing of our team and customers, we have introduced several measures to prevent the spread of COVID-19 in store. 

Mandatory QR code check-in
Some states have mandated QR code check-ins via the official Government App. Please refer to your Local State Government for more information (Australia.gov.au).

Mandatory face coverings in-store
Some states have introduced mandatory mask-wearing indoors. Please refer to your Local State Government for more information (Australia.gov.au).

Keep a safe distance from others where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

Use sanitisation station upon entering the store

Hand sanitiser will be available for all customers upon entry.

Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have, however they will maintain 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.

Training for team members on social distancing and additional hygiene measures

All team members will be required to complete ongoing training courses.

Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.

We hope to see you in-store or online soon.

Hype DC. 

Use our Store Locator to find your nearest Hype DC store.

We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.

If you or your organisation would like to collaborate with us, please contact stampyourfeet@accentgr.com.au.
If we’d would like to pursue a relationship, we’ll be in touch with next steps.

Thanks again for expressing your interest.

We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.

Accent Group owns the Australasian distribution rights. Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place.

Within our business, we’re actively working on ways to reduce waste and package our product responsibly. This includes (but is not limited to) the use of recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association) who repurpose athletic footwear to create new products, such as gym mats, floors, and playgrounds.

 Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respects and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Customer Experience Team and we’ll investigate the matter.

We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved.

We’re absolutely committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags, to store-wide recycling practices and wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.

With our stores, we're actively working on ways to reduce waste and package responsibly. This includes (but is not limited to), the use of recyclable and/or biodegradable bags and other initiatives such as driving in-store footwear recycling initiatives. We're also working closely with the Australian Sporting Goods Association (ASGA), which repurpose athletic footwear to create new products, such as gym mats, floors and playgrounds.

If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.

We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated.

At Hype DC, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe, ethical, and working conditions. Our Ethical Sourcing Policy is available here.

This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us. If you suspect or see instances of non-compliance with this policy, please let us know and we'll ensure this is investigated.

Accent Group and its related entities are distributors, with manufacturers are based all over the world. Quality, ethics, comfort, style are a priority - we ensure our products and external manufacturers live up to the Hype DC standard.

Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place. If you see or suspect any instances of non-compliance, then please get in contact with our Customer Experience Team and we'll investigate the matter.

Our Product Experts are available to help with all enquiries via Live Chat, phone and email. Click HERE to connect with the team. 

We're always on the lookout for talented people to join our growing team.

If you'd like to work at Hype DC, please head over to our Careers page for more information on our available positions. Or introduce yourself to a manager in-store! 

Thank you again and good luck.

We value your honest feedback, whether it's good or bad. It helps us to improve our products and service. Submit your feedback here and our Product Experts will follow it up. We look forward to hearing from you. 

Yes. You can contact us below and place an order over the phone.

*Please note, our phones may be turned off during busier periods. 

Joining our mailing list gives you access to updates on new styles and campaigns, upcoming releases and competitions. 

To sign up, scroll to the bottom of the website and enter your email address. 

Important to note: Signing up to our mailing list is not the same as having an account. You can create an account here to save your purchase and return history.

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