Product & Store
Product
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Can I check store stock levels?
Here are a few steps to check if your item is available at a store near you.
Once you have added your item to your cart, head to the checkout & fill in your details and proceed to the Shipping step.
From here, you will be able to select "Click & Collect" and click the "Find Store" button to see your nearby stock availability.
If SOLD OUT, the stock will either appear as "Not Available"
IF AVAILABLE, the stock will appear as "Select Store"
If you still want to be on the safe side and make sure your items are available in-store, you can contact your nearest store here.
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I'm after a specific item, can someone help me?
If you are after a specific item, you can search directly through our website here!
If you have any product related questions, you can contact us below!
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Are the items in my cart reserved?
Adding shoes or items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items.
Please note: If the item is in high demand, it is possible that we may run out of stock before you confirm your purchase, despite being available when you added them to your shopping cart.
To speed up the purchasing process and save time on future orders, create a Hype DC account.
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How do I find my size?
Unsure about sizing? Check out our size guides here or start a Live Chat with one of our Product Experts.
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How do I break in my Dr. Martens?
Breaking in your Docs will take time and patience, but everyone goes through it. Read on to discover the ways to make this rite of passage go smoothly - we've got you covered.
1. Get the perfect fit
If you normally take half a size, we recommend sizing down. The boots should feel tight but not uncomfortable. If the boot feels uncomfortable when you try it on, especially in the width, then it is too small. Docs will soften and stretch as you wear them in - You can check out our size guide for more information.2. Wear thick socks and keep your laces tight
Wearing thick socks will protect your feet + encourage the leather to warm up + soften faster. Keep your laces tight to encourage the boot to mould to your foot and avoid rubbing.
3. If they're brand new, start with 1-2 hour intervals
Begin by wearing your Docs around the house for short periods of time. Don't attempt a festival or long walk the first time you wear them. Some leathers stretch quicker than others, Nappa, Carpathian and Virginia are some great soft leather options.4. Wonder Balsam
To help speed up the process, we recommend using Dr. Marten's Wonder Balsam. This little pot of gold contains a mix of lanolin, beeswax and coconut oil to help soften the leather. It also adds a protective layer and subtle shine to your boots.
5. Repeat until they're perfect
Follow the mentioned steps above until your boots are soft and shaped to your foot.Throughout the years, we've heard all sorts... Let us know how you break in yours!
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How does Birkenstock sizing work?
Finding your Birkenstock size & fit
Birkenstock cater to differently shaped feet by offering Regular and Narrow widths. Whilst Hype DC mainly stock regular width Birkenstocks, narrow width styles are also often available in some colours and styles. The fit will be specified in the product details online.
Birkenstock is a European brand, so sizing will be displayed in EU when shopping online.How to measure
To find your size and fit in Birkenstock, we recommend measuring your feet and comparing this with the Birkenstock size guides below.- Stand with the back of your heel against a wall and measure the distance from the wall to the tip of your longest toe.
- To this measurement, add 1cm to allow your foot room to move. This will give you the footbed length you need to find your size.
- Measure the width of your foot, across the its broadest part. This will indicate whether you need a narrow or regular width.
Example: Naomi's foot measures 25cm long and 9.6cm wide. Naomi adds 1cm to her foot's length to create a total footbed length of 26cm. The Adults: Regular Width table below shows that a Euro 40 Regular will be her best fit. However, if Naomi's foot measured only 9.5cm wide, then a Euro 40 Narrow from the Adults: Narrow Width table would be her best fit.
Birkenstock Size Guides
Adults: Regular Width European Size Length of footbed
Width of footbed 35 Regular 22.5cm 8.9cm 36 Regular 23cm 9.1cm 37 Regular 24cm 9.3cm 38 Regular 24.5cm 9.5cm 39 Regular 25cm 9.7cm 40 Regular 26cm 9.9cm 41 Regular 26.5cm 10.1cm 42 Regular 27cm 10.2cm 43 Regular 28cm 10.3cm 44 Regular 28.5cm 10.7cm 45 Regular 29cm 10.9cm 46 Regular 30cm 11.3cm Adults: Narrow Width European Size Length of footbed Width of footbed 35 Narrow 22.5cm 8.5cm 36 Narrow 23cm 8.7cm 37 Narrow 24cm 8.9cm 38 Narrow 24.5cm 9.1cm 39 Narrow 25cm 9.3cm 40 Narrow 26cm 9.5cm 41 Narrow 26.5cm 9.7cm 42 Narrow 27cm 9.9cm 43 Narrow 28cm 10.1cm 44 Narrow 28.5cm 10.3cm 45 Narrow 29cm 10.5cm 46 Narrow 30cm 10.7cm
Size guides
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What size Adidas should I get?
Please find sizing specific to Adidas below:UNISEX
US MENS 3 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 14 15 16 US WOMENS 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 UK 2.5 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12.5 13.5 14.5 15 EU 35 36 36.5 37.5 38 38.5 39.5 40 40.5 41.5 42 42.5 43 44 44.5 45.5 46 47.5 48 49.5 50.5 51.5 MENUS 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 UK 3.5 4.5 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5 13.5 14.5 15 16 17 EU 36 37.5 38.5 40 41.5 42.5 44 45.5 46.5 48 49.5 50.5 51.5 52.5 53.5 US 4 5 6 7 8 9 10 11 12 UK 2.5 3.5 4.5 5.5 6.5 7.5 8.5 9.5 10.5 EU 35 36 37.5 38.5 40 41.5 42.5 44 45.5 KIDS - TODDLERUS 2 3 4 5 6 7 8 9 10 UK 1 2 3 4 5.5 6.5 7.5 8.5 9.5 EU 16 17 18 19 20 22 23.5 25 26 27 KIDS - YOUTHUS 10 11 12 13 1 2 3 4 5 6 7 UK 9.5 10.5 11.5 12.5 13.5 1.5 2.5 3.5 4.5 5.5 6.5 EU 27 28.5 30 31 32 33.5 35 36 37.5 38.5 40 -
What size should I get in Vans?
Please note: All Vans are listed in unisex sizing.You can refer to our size guide below or alternatively, each individual product will have their size guide listed in the description.
US Mens 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 14 15 16 US Womens 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 13.5 14.5 15.5 16.5 17.5 EU 34.5 35 36 36.5 37 38 38.5 39 40 40.5 41 42 42.5 43 44 44.5 45 46 47 48 49 50 Length in cm 21.5 22 22.5 23 23.5 24 24.5 25 25.5 26 26.5 27 27.5 28 28.5 29 29.5 30 31 32 33 34 -
What size Reebok should I get?
Please find sizing specific to Reebok below:UNISEX
US MENS 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 14 US WOMENS 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 13.5 14 14.5 15 UK 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 EU 34.5 35 35.5 36 36.5 37 37.5 38.5 39 40 40.5 41 42 42.5 43 44 44.5 45 45.5 46 47 48.5 MENUS 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 14 UK 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 EU 35.5 36 36.5 37 37.5 38.5 39 40 40.5 41 42 42.5 43 44 44.5 45 45.5 46 47 48.5 length in cm 22.1 22.5 22.9 23.3 23.8 24.2 24.6 25.0 25.5 25.9 26.3 26.7 27.1 27.6 28 28.4 28.8 29.3 29.7 30.5 WOMENUS 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 12 UK 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 EU 35 35.5 36 37 37.5 38 38.5 39 40 40.5 41 42 42.5 43 length in cm 22.1 22.5 22.9 23.3 23.8 24.2 24.6 25.0 25.5 25.9 26.3 26.7 27.1 27.6 -
What size Nike should I get?
Please find sizing specific to Nike below:UNISEX
US MENS 4 5 6 7 8 9 10 11 12 13 14 US WOMENS 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5 13.5 14.5 15.5 UK 3 4 5 6 7 8 9 10 11 12 13 EU 36 37 38 40 41 42.5 44 45 46 47.5 48.5 MEN
US 5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 13.5 14 15 UK 4 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 14 EU 37 38 38.5 40 40.5 41 42 42.5 43 44 44.5 45 45.5 46 47 47.5 48 48.5 49.5 WOMENUS 4 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 UK 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10.5 EU 35 35.5 36 36.5 37.5 38 38.5 39 40 40.5 41 42 42.5 43 44 44.5 45.5 KIDS - YOUTHUS 1 1.5 2 3 3.5 4 4.5 5 5.5 6 6.5 7 8 9 10 10.5 11 12 13 UK 13.5 1 1.5 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7.5 8.5 9.5 10 10.5 11.5 12.5 EU 32 33 33.5 35 35.5 36 36.5 37.5 38 38.5 39 40 41 42.5 27 27.5 28 29.5 31 KIDS - TODDLERUS 4 5 6 7 8 9 10 UK 3.5 4.5 5.5 6.5 7.5 8.5 9.5 EU 19.5 21 22 23.5 25 26 27 -
What size New Balance should I get?
Please find sizing specific to New Balance below:UNISEX
US MENS 3 4 5 6 7 8 9 10 11 12 13 14 US WOMENS 4.5 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5 UK 2.5 3.5 4.5 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5 13.5 EU 35 36 37.5 38.5 40 41.5 42.5 44 45 46.5 47.5 49 MENUS 4 5 6 7 8 9 10 11 12 13 14 UK 3.5 4.5 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5 13.5 EU 35 37.5 38.5 40 41.5 42.5 44 45 46.5 47.5 49 WOMENUS 4 5 6 7 8 9 10 11 12 13 UK 2 3 4 5 6 7 8 9 10 11 EU 34 35 36.5 37.5 39 40.5 41.5 43 44.5 45.5
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What size Lacoste should I get?
Please find sizing specific to Lacoste below.
Lacoste is listed by default in UK sizing, however you can toggle between USA and EU conversions.
MENUS 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 14 15 16 UK 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 14 15 EU 39.5 40 40.5 41 42 42.5 43 44 44.5 45 46 46.5 47 48 49 50 WOMENUS 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 UK 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 EU 35.5 36 37 37.5 38 39 39.5 40 40.5 41 42 42.5 43
Stance INFIKNIT Range
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What is Stance INFIKNIT and they guaranteed for life?
INFIKNIT is Stance's newest core innovation that guarantees durability for life. Each INFIKNIT sock contains a premium yarn construction that specifically targets areas of high friction for an all-new super strong standard in durability.
How can I tell if a sock has INFIKNIT?
Stance socks with INFIKNIT will have an added logo to the inside of the sock welt and will also be specified in the product details online.
INFIKNIT is added to areas that experience the most friction, including heel, toe, forefoot and ankle, depending on the sock style.
What is the Stance INFIKNIT Guarantee?
Stance INFIKNIT socks have a lifetime guarantee. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair or give you a refund.* If you have an issue, contact our Product Experts below and provide the following information:
1. Your order number or date of purchase and the store you purchased from
2. Photos of all the information on the inside cuff of the sock
3. Clear close-up photo of the problem areas in the sock
4. Photo of the entire pair.Please note that this is only valid for INFIKNIT products.
What's next?
Our Product Experts will review your claim and get back to you as soon as possible. If approved, we will offer a replacement pair in the same style. If this style is no longer available, then we will offer a pair of your choice of equal value.
*Please note that any evidence of deliberate damage or tampering will result in declining of the claim.
Store Information
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Where can I find my closest Hype DC store?
Use our Store Locator to find your nearest Hype DC store.
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Sustainability & Ethical Sourcing
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Do you work with any charitable organisations?
We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.
If you or your organisation would like to collaborate with us, please contact stampyourfeet@accentgr.com.au.
If we’d would like to pursue a relationship, we’ll be in touch with next steps.Thanks again for expressing your interest.
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Can your products be recycled?
We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.
Within our business, we’re actively working on ways to reduce waste and package our product responsibly. This includes (but is not limited to) the use of recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association) who repurpose athletic footwear to create new products, such as gym mats, floors, and playgrounds.
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Do you promote equality and diversity?
Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respects and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Customer Experience Team and we’ll investigate the matter.
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We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved. -
What initiatives is Hype DC working on to reduce environmental impact?
We’re absolutely committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags, to store-wide recycling practices and wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.
With our stores, we're actively working on ways to reduce waste and package responsibly. This includes (but is not limited to), the use of recyclable and/or biodegradable bags and other initiatives such as driving in-store footwear recycling initiatives. We're also working closely with the Australian Sporting Goods Association (ASGA), which repurpose athletic footwear to create new products, such as gym mats, floors and playgrounds.
If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.
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We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated. -
Does Hype DC use child labour?
At Hype DC, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe, ethical, and working conditions. Our Ethical Sourcing Policy is available here.
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This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us. If you suspect or see instances of non-compliance with this policy, please let us know and we'll ensure this is investigated. -
Do you manufacture your products?
Accent Group and its related entities are distributors, with manufacturers are based all over the world. Quality, ethics, comfort, style are a priority - we ensure our products and external manufacturers live up to the Hype DC standard.
Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place. If you see or suspect any instances of non-compliance, then please get in contact with our Customer Experience Team and we'll investigate the matter.
Contact & Feedback
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How do I get in contact?
Our Product Experts are available to help with all enquiries.
Click HERE to connect with the team.
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How can I apply for a job at Hype DC?
We're always on the lookout for talented people to join our growing team.
If you'd like to work at Hype DC, please head over to our Careers page for more information on our available positions. Or introduce yourself to a manager in-store!
Thank you again and good luck.
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How can I provide feedback?
We value your honest feedback, whether it's good or bad. It helps us to improve our products and service. Submit your feedback here and our Product Experts will follow it up. We look forward to hearing from you.
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How do I join your mailing list?
Joining our mailing list gives you access to updates on new styles and campaigns, upcoming releases and competitions.
To sign up, scroll to the bottom of the website and enter your email address.
Important to note: Signing up to our mailing list is not the same as having an account. You can create an account here to save your purchase and return history.
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