For orders placed after the 4th of August 2020, our returns policy has been extended to 60 days.
Please note that this policy applies to online purchases only. Please see our In-store Returns Policy for more information on purchases made in-store.
We want you to be completely satisfied with our products and we will gladly accept returns within 60 days of receipt where the products are in new, unworn with tags attached and in their original packaging.
3 simple conditions for a successful return:
1. Returned within 60 days of purchase and proof of purchase is required
2. Item(s) are unworn and undamaged. Item(s) have their original tags attached
3. Item(s) are in their original packaging or shoebox in their original condition
Please note that all returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or an inside out plastic shopping bag. *
*We reserve the right to reject any returns that do not meet these requirements.
Important to note: We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item.
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I want to return online
Credit card: Refund available
Paypal: Refund available
Afterpay: Refund available
I want to return in-store
Credit card: Refund available
Paypal: No refund available. Exchange available for size only
Afterpay: Refund available. No exchanges
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Cost of Returns
You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Please note that we cannot facilitate Paypal refunds in store.
All online returns must be lodged through our Returns portal. Please note that all online returns must be dropped sent from your local post office. We do not accept direct returns to the warehouse.
Refunds