We apologise if you haven't received what you ordered or your item has arrived damaged. Please follow the below steps so our Product Experts can assist you.
- If you have an online account, log in to start a Return. If you checked out as a guest, use our guest returns form here.
- Follow the steps and select 'dispatch error' as your reason for return.
- Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label and item(s) received).
- Hit submit. Our Product Experts will review your claim.
- If approved, you'll be sent a follow-up email with further details.