Our top tip is to keep a note of your return tracking number, that way you can track your order and see when it reaches us. Please allow us 48 hours to process your return once the item has been received back at the warehouse.
Depending on your payment method, the refund turns around differs:
|Once we have processed your refund AfterPay will send you an email confirming that the refund has been processed and any adjustments will be made to your payment schedule|
|Card||The refund turn around time will depend on your financial institution - most banks take around 2-5 working days to process refunds.|
|PayPal||PayPal will be in touch once they have finalised your refund and you will need then need to transfer said funds into your bank account if you wish.|
After taking the shipping, processing time and payment method into account, if you feel concerned about the progress of your refund, please get in touch with our Customer Experience team below.