We're sorry that your order is missing an item! If you've ordered more than one item, we often send items separately from different warehouses, so they may arrive at separate times. We recommend the following:
1. Check your emails to see if you've received any additional tracking numbers. Each item will have a unique tracking number if your order has been split. Your order numbers will look like this:
HYPAU123456789_1
HYPAU123456789_2
2. No emails? Get in touch with our Product Experts via Live Chat or email and we'll locate your missing item(s).