For an in-store purchase, if you believe is faulty, this can be assessed in any Hype DC retail store. Please ensure you have your proof of purchase with you. In the majority of instances, the assessment process is prompt, however in rare cases it may take up to 10 working days (If we are unable to determine the fault internally the product may need to be sent to the supplier for further assessment).
Any Footwear item(s) you believe to be faulty, please email photos and specific details of the fault to our Customer Experience Team where it will be assessed.
Your rights under the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Returns due to a faulty product will be accepted by Hype DC within a reasonable time after purchase, after which we will make a full assessment of the product. We will judge all returns of faulty products on a case by case basis. To obtain compensation for a major failure in our goods (in addition to replacement or refund), you will need to provide documentary evidence of the loss or damage suffered and documentary evidence that such a loss or damage was a reasonably foreseeable consequence of a failure by Hype DC to comply with a consumer guarantee under the Australian Consumer Law. Such evidence may include photographs, statutory declarations, receipts or reports (i.e from your doctor), depending on the loss or damage.