Returning Afterpay purchases in-store is easy. First, take a look at our Returns Policy to make sure your items meet our three main conditions.
When you’re in-store, open your Afterpay app and access your Afterpay card in your Profile tab. Select ‘Return an order’ and 'Refund with Afterpay Card' which will launch the screen to select Apple Pay or Google Pay. Select your Afterpay Card and tap against the reader.
Alternatively, you can select ‘Orders’, open transactions and locate the transaction. Click ‘Return an order’ and tap the card reader to initiate your refund.
You’ll be notified that your refund has been successful and adjustments will be made to your payment schedule.
If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled.
If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.
For a comprehensive breakdown of refunds with Afterpay, please see here.
Exchanges can be facilitated in-store for items of the same value only.
Please note: Refunds cannot be initiated via the Digital Wallet. They must be initiated via the Afterpay App.
If you have any further enquiries regarding Afterpay, head to their website for more information.